Sodastream falsely advertises that their cylinders are returnable. First they are only returnable when you buy new cans. Second, the service experience for returning them is atrocious. I recently foll... Toon meer
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Lees wat reviewers zeggen
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Eliz... Toon meer
Bedrijf heeft geantwoord
I've used Soda Stream for over a year now. I really enjoy being able to make my of sparkling water. My machine is still going strong. Customer service is great, whenever I have had a query about my... Toon meer
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream. From first contact to final resolution she has bee... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Geschreven door het bedrijf
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contactgegevens
Office 2 The Limes, Ampthill, MK45 2GJ, Verenigd Koninkrijk
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Uitstekend
6K reviews
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2 weeks and still no delivery
I ordered my sodastream gas 2 weeks ago. A week after ordering i still hadn't received the order, so waiting the recommended days Evri recommends before a delivery is late.
When i contacted Sodastream they recommended they cancel the order and to remake it. I thought they were going to do that on the phone. When I was on the phone I said they original order had free delivery which was a special offer for that weekend. They insisted I'd still get free delivery but when I made the order the site wanted me to pay for the delivery.
I contacted Sodastream again and they said they'd send me an invoice which would include the free delivery. But after 4 days they hadn't.
This ordeal has taken 2 weeks for what should be a simple order and I'm still no further to getting anything. They say online is easy, convenient and cheaper buy I'm now at the stage of wishing I'd never got the Sodastream and that I'd just gone to the shop for a gas exchange in the first place.
7 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Christopher,
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you've encountered trying to place what should have been a straightforward order.
I completely understand your frustration. After waiting two weeks, having an order go missing, needing to contact us multiple times, and then facing further delays with the replacement process and delivery charge issue, it's understandable that you're feeling disappointed. This is certainly not the convenient experience we aim to provide, and I sincerely apologise for the inconvenience and time you've spent trying to resolve this.
I'd like to investigate this further for you and review what has happened with both the original order and the replacement request. Could you please provide any order number(s) you may have.
Once I have those details, I'll look into the situation and see what has caused the delays, as well as review the delivery charge issue you were advised about.
Terrible customer service
I have used soda stream for many years. I recently purchased a new soda stream and managed to order the wrong re fills. Having sent the wrong ones back, the right refills have taken 7 weeks to arrive. I only received 3 back. This was because I had opened one and taking the plastic from the top. I appreciate that it is classed as open but having worked in the pub trade I understand these cost pennies to re fill. And, considering it has taken an age to send the correct bottles I thought some consideration may have been taken in to account.
Having called today, I was told they could cope with the returns along side their normal orders. I explained updates would be appreciated and would help alleviate the situation.
I will now move away from Soda stream and seek an alternative!
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Angus,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We're very sorry to hear about the difficulties you've experienced with your cylinder exchange and the delay in receiving the correct replacements. We understand how frustrating it must have been to wait so long, receive fewer cylinders than expected, and feel that the circumstances were not taken into consideration.
We also appreciate your comments regarding communication throughout the process. Keeping our customers informed is important, and we're sorry that you felt updates were lacking.
We'd like the opportunity to look into this matter further. Please reply with your order number, and we'll be happy to investigate what happened and assist you further.
Thank you for bringing this to our attention.
I called customer service as I had been…
I called customer service as I had been charged for non return of 2 cylinders. The sparkling water specialist Kathy, to whom I spoke, was very professional and has organised my refund - once details were confirmed that I had indeed returned them and they had been received by the warehouse. A very positive experience - thank you ☺️
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Judith,
Thank you for sharing your experience with us.
We apologize for the concern caused by the non-return charge, but we're delighted that Kathy was able to quickly investigate the situation and arrange your refund once the returned cylinders were confirmed by our warehouse.
We'll be sure to pass along your kind words to Kathy. Providing professional, efficient support is exactly what we strive for, and it's wonderful to hear she was able to turn the situation into a positive experience.
Thank you for your feedback and for being part of the SodaStream community! 😊
This five-star rating pertains only to BELLA
This five-star rating pertains only to Lungile Majola - BELLA - who dealt with my query when I found customer services.
I have a subscription with SodaStream and I returned my four-cylinders in good time once my new cylinders were received. I received an acknowledgement of safe receipt of the cylinders from SodaStream on the 18th of July. Despite this, on the sixth of August I received an email from SodaStream telling me that as I hadn't returned my cylinders they would be charging me a £40 penalty.
Bella listened, probed, investigated and resolved my query all within 5 minutes. She was friendly and reassuring whilst being very professional.
Thank you Bella - my day is now a lot better.
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Kerry,
Thank you for taking the time to share your experience.
We're sorry for the concern caused by receiving a penalty notice despite having returned your cylinders and receiving confirmation that they had been received. We understand how frustrating that must have been.
We're delighted to hear that Bella was able to quickly investigate and resolve the issue for you. Her friendly, professional approach and commitment to finding a solution are exactly the level of service we strive to provide, and we'll be sure to pass along your kind words.
Thank you for your patience and for recognising Bella's efforts. We're so pleased she was able to make your day a little better! 😊
Very efficient customer service
Very efficient customer service. Shout out to Amelia who was very helpful.
Mickey.
3 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Thank you for your kind words, Mickey!
We're very to hear that you received efficient service and that Amelia was able to help. We'll be sure to pass your feedback on to her, as recognition like this means a lot to our team.
Thank you for taking the time to share your experience and for choosing SodaStream!
First and last order
First and last order
I did my first order with them for some syrups for my sodastream and not only did fail to deliver, but when contacted for follow up, customer service answered my emails in a way that made me feel ignored. Two different people answered contradicting eachother and went into complete radio silence once I asked for a refund. Now I find myself having to contact my bank to cancel transaction.
Would not recommend.
6 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Alejandro,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience, especially as a first-time customer. We completely understand how frustrating it must have been to experience delivery issues, receive inconsistent communication, and feel unsupported when requesting a refund. This is certainly not the experience we want for our customers.
We'd like the opportunity to investigate this further and see how we can help. Please reply with your order number, and we'll be happy to look into the matter and assist you further. Thank you for bringing this to our attention.
Great help and advice on line
Great help and advice on line Problem resolved quickly with no fuss. Would thoroughly recommend
4 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Allan,
Thank you for your wonderful feedback!
We're delighted to hear that our team was able to provide helpful advice and resolve your issue quickly and smoothly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing SodaStream!
Kathy’s costumer service today was…
Kathy’s costumer service today was absolutely amazing and I couldn’t have ask for a better person to help me today. I had an issue with my order that hadn’t dispatched after waiting multiple days. Kathy genuinely listened to my problem and took swift action to resolve the issue efficiently and without further delay. She clearly sympathised with my issue and took full responsibility with dealing with the situation. I now have a new order on its way and hopefully no more issues arise. Thanks, Kathy!
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Charlie,
Thank you for taking the time to share your experience.
We're sorry to hear that your order was delayed and understand how frustrating it can be when you're waiting for your delivery.
We're also pleased to hear that Kathy was able to step in, listen to your concerns, and quickly resolve the issue for you. Providing caring, efficient support is something we strive for, and we'll be sure to share your wonderful feedback with her.
Thank you for your patience and kind words. We hope your new order arrives soon and that you continue to enjoy your SodaStream experience. 😊
Soda stream run promotional discounts…
Soda stream run promotional discounts for bundles etc but then coincidentally their welcome 10% new customer registration breaks and doesn’t accept new customers at the same time. Contact customer support to receive the discount but if you actually happen to be a new customer and want to buy a machine that include gas canisters in your order (which would be vital obviously for a new machine) then the discount doesn’t work!! Combine this with a £10 fine if gas canisters aren’t returned it’s totally put me off the brand. Opting for another well rated soda maker with more competitive pricing and no fines!
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Kelly,
Thank you for taking the time to share your feedback. We sincerely apologize for this experience and understand how frustrating it must have been when the discount did not apply as expected. We appreciate that this has left you feeling disappointed and has impacted your perception of our brand.
We'd like the opportunity to look into this further and better understand what happened. Please reply with your order number, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
I had an issue getting my empties…
I had an issue getting my empties collected however the customer support is very good with sodastream and she was able to even help me out with another issue.
Will happily continue to use sodastream. I find their product the sodastream mixer essential now for my daily life being a fizzy water/drink lover.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Alexander,
Thank you for taking the time to share your experience with us.
We're sorry to hear there were difficulties arranging the collection of your empty cylinders, but we're glad that our customer support team was able to assist and help resolve not only that issue but another concern as well.
It's wonderful to hear that your SodaStream has become an essential part of your daily routine. As fellow fizz lovers, we completely understand! 😊
Thank you for your continued support and for choosing SodaStream. We're thrilled to have you as part of our community and look forward to keeping you sparkling for years to come. 💙
Super Sodastream
Elizabeth, who dealt with my enquiry this morning, could not have been more patient, polite and helpful. She is a great asset to, and fine ambassador Sodastream - a number one company in the reduction of the use of plastics: the kind of company with whom it is a pleasure to do business. Jan M.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Jan,
We're absolutely thrilled to hear that Elizabeth was able to assist you with such patience, professionalism, and care. We will be sure to share your kind words with her, as recognition like this means a great deal to our team.
It's also fantastic to hear your appreciation for SodaStream's commitment to helping reduce single-use plastic. Thank you for your support and for taking the time to share your experience.
We're proud to have you as part of the SodaStream community! 😊
Great product, great support
Great product, and amazing price in sale.
Fast response to support a request I raised, and very happy with the outcome. Resolved super quickly.
100% happy to recommend.
5 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Justin,
Thank you for your wonderful review! We're delighted to hear you're enjoying both the product and the value it offers.
It's also wonderful to know that our support team was able to resolve your request quickly and leave you happy with the outcome. Providing fast, helpful service is something we strive for every day.
Thank you for your recommendation and for being part of the SodaStream community!
Excellent customer service
Excellent customer service. They have real people on the phone prepared to speak to you and sort out problems. Ordered wrong item and sorted out within minutes.
4 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Donald,
Thank you for your wonderful review! We're happy to hear that our team was able to quickly resolve the issue with your order and provide the support you needed.
We believe great customer service starts with real people who are ready to listen and help, so it's fantastic to know that was your experience. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
Thank you for choosing SodaStream! 😊
So easy to make delicious drinks
Simple to use, cost effective and delicious fizzy drinks whenever you want them.
The range of syrups available is vast, and I'm yet to find one that isn't delicious.
I should be on a commission from Soda Stream because I have encouraged so many friends and family members to get one, and they all agree that these machines are an absolute game changer!
I never leave the house without a fizz and go insulated bottle of pop with me.
4 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Rachel,
Thank you for your fantastic review! We're delighted to hear how much you're enjoying your SodaStream and the wide range of syrups available.
Your comment about deserving commission for all your recommendations gave us a smile! There's no greater compliment than hearing you've encouraged friends and family to join the SodaStream community and that they're loving it too.
Thank you for choosing Sodastream and for your continued support.
THIEVES - Stolen money from bank account following THEIR mistake!
SodaStream UK have billed me £40 for unreturned cylinders which I returned via InPost on 22nd May 2026, they fraudulently took the money from my account with no prior notice or correspondence about the cylinders they have lost. This is an absolutely disgraceful way to treat a regular subscription customer who has followed their returns process.
Order 99882250155.
4 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Robyn,
Thank you very much for your response.
A member of our team will be in touch shortly.
Prompt & efficient customer service
I had a problem regarding two gas bottles I had recently returned. Mekyle sorted it out quickly, efficiently and politely - excellent customer service & happy customer!
31 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Mike,
Thank you for sharing your experience with us.
We really apologize that there was an issue with the return of your gas cylinders, but we're pleased that Mekyle was able to resolve the matter quickly and efficiently.
Providing courteous and effective support is something we take great pride in, so it's wonderful to hear that Mekyle's assistance left you feeling well looked after.
Thank you for your kind words and for choosing SodaStream! 😊
Excellent customer serviceCalled today to alter my subscription-…
Called today to alter my subscription- customer service was excellent.
3 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Lynne,
Thank you for your kind feedback.
We're very happy to hear that your experience with our customer service team was such a positive one.
Making changes to a subscription should be simple and stress-free, so it's wonderful to know that we were able to assist you efficiently. We truly appreciate you taking the time to share your experience and thank you for choosing SodaStream! 😊
Non returned cylinders
I've been with Soda stream for many years and since they changed the subscription I've had nothing but issues. They continually charge £40 for non returned cylinders yet when you call them with the tracking number through impost they have already received them.
I've asked for it to be investigated why this keeps happening and been told the back office don't contact customers to explain why and it will just be a problem locating them which quite frankly is ridiculous considering you put your customer number on the box. Luckily I check my emails and back account regularly but if you didn't you may be charged for cylinders returned.
3 augustus 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Gillian,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We sincerely apologize for the frustration you've experienced since the subscription changes were introduced. We understand how concerning it must be to receive charges for cylinders that you have already returned, especially when you have tracking information showing they were received.
We appreciate your concerns regarding the investigation process and understand why you would like more clarity on why these issues continue to occur. This is certainly not the experience we want for our customers, and we're sorry for the inconvenience and worry this has caused.
We'd like the opportunity to look into this matter further. Please reply with any order number associated with your account, and we'll be happy to investigate the situation in more detail and review the cylinder return history with you. We look forward to hearing from you and working towards a resolution.
Very helpful support to work through a…
Very helpful support to work through a complicated situation where my old screw in cylinder machine broke when I had only just received 4 new cylinders. I was offered a discount on a new machine and then managed a switch of my subscription to the new pink cylinders. Amelia navigated me through the process, issued return labels and refunded promptly.
Support by phone is always excellent with the phone answered almost immediately.
On a bigger picture, EVRI are unreliable in my area. I wish they would use another company. On my last three Sodastream deliveries, 1. they “lost” my cylinders after saying they were out for delivery - then “found” them a few days later and just left them on my front door mat, by that time I was abroad on a two week holiday. I had to call a neighbour to take them in. 2. I was advised of a delivery slot between 13:00 - 15:00. I got a message at 17:00 saying they were delayed further. They did at least arrive later that day. 3. The order was due for delivery when I was away from home, I requested they deliver to my neighbour, they didn’t, as before they left them on my front door mat in plain view. I had to come out of a meeting to call my neighbour and ask him to take them in. On the first instance Sodastream refunded me immediately after they were “lost”, and then sorted things out when they turned up.
27 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi there,
Thank you for taking the time to share such detailed feedback. We're pleased to hear that Amelia was able to support you through what sounds like a complicated situation, helping with the transition to a new machine, updating your subscription, and ensuring everything was resolved smoothly. It's also wonderful to hear your kind words about our phone support team and the prompt assistance you've consistently received.
At the same time, we sincerely apologize for the repeated delivery issues you've experienced particularly while you were away from home or busy with other commitments.
We truly appreciate you sharing both the positive and constructive aspects of your experience. Feedback like yours helps us continue to improve, and we're grateful for your continued support of SodaStream.
Helpful customer service team!!
I had an issue with an order I’d made with Sodastream. I sent an email & the situation was quickly resolved by Tracey who was extremely helpful. First class customer service! Thank you.
29 juli 2026
Review zonder uitnodiging
Antwoord van SodaStream UK
Hi Simon,
Thank you for taking the time to share your experience.
We apologize that you encountered an issue with your order, but we're pleased that Tracey was able to resolve the situation quickly and provide the support you needed. It's wonderful to hear that her helpfulness made such a positive impact on your experience.
Your kind words mean a great deal to us, and we're grateful for the opportunity to assist you.
Thank you for choosing SodaStream
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