Susie Robertson contacted us because she was visiting our area and offered us the chance to raise any issues. Susie arrived and we explained the issue and she went about trying to get it resolved by... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When I called on Monday I was advised someone would attend soonest then I got text saying it would be next week, this was not acceptable as either the security entry would have to be unlocked or I wo... Toon meer
Bedrijf heeft geantwoord
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she r... Toon meer
Bedrijf heeft geantwoord
Lynne Alison has been outstanding and very efficient as our Factor Agent. Lynne has been very professional and gets things done. With reference to our experience, we cannot understand why Factors get... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Contactgegevens
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Verenigd Koninkrijk
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
4,2
Goed
150 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Olivia has always been very friendly
Olivia has always been very friendly, polite and professional…..in dealing with any queries, problems we’ve had.
8 april 2026
Antwoord van Speirs Gumley
Good Afternoon Margaret,
Thank you for taking the time to leave us a review. We are delighted to hear you've been happy with the service from Olivia and will make sure to pass on your kind feedback to her.
Kind Regards,
Speirs Gumley
Terrible experience
Terrible service
They are all after your money, this people will add £40 to your bill if they had to remind you for any reason.
13 april 2026
Review zonder uitnodiging
Antwoord van Speirs Gumley
Good Afternoon,
When we issue your common charges invoice to you, we note the payment terms on it. Our Written Statement of Services also outlines any fees due if common charges invoices remain unpaid.
Kind Regards,
Speirs Gumley
There was a leak from above flats
There was a leak from above flats. They acted quickly when I notified them it was coming into my flat
1 april 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We're please to hear we could help with resolving the leak into your property.
Kind Regards,
Speirs Gumley
Blocked Downpipe
I contacted the property manager to let them know the gutter cleaning company had missed some grass growing inside one of the downpipes. The very next day, the company returned and fixed the problem, so the response from Speirs Gumley was fantastic.
2 april 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're delighted to hear we were able to sort the issue with the missed grass cutting quickly for you, we appreciate your feedback.
Kind Regards,
Speirs Gumley
From start to finish I’ve found Speirs…
From start to finish I’ve found Speirs Gumley easy to deal with and super professional. Their communication around costs, charges and plans for the estate I live on are clear and detailed.
I find having them managing the factoring a comfort and protection of fairness to all.
27 maart 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're so pleased to hear you've found it easy to deal with our team and that we can give you peace of mind when it comes to your property.
Kind Regards,
Speirs Gumley
Changing Lock
The person I spoke with, Olivia Beaton, dealt promptly with the problem at my flat.
19 maart 2026
Antwoord van Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we'll make sure to pass on your feedback to Olivia.
Kind Regards,
Speirs Gumley
Response right away
Response right away. Excellent service.
New lock fitted within a couple of days.
Couldn’t ask for better.
18 maart 2026
Antwoord van Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we're delighted to hear your positive feedback.
Kind Regards,
Speirs Gumley
Not great service
Constantly having to chase to get an answer. Contacted them over 4 weeks to get some answers in relation to factoring bills. Still have not got to the bottom of it.
20 maart 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We appreciate your feedback.
Kind Regards,
Speirs Gumley
Outstanding service and support
It’s less the company and more about one of the property managers - Susie Robertson. A company is only as good as the people who work for it and having dealt with a few property managers over the years, Susie was a breath of fresh air. Her communication was excellent and her help to me was second to none. She is a great ambassador for the company.
18 maart 2026
Review zonder uitnodiging
Antwoord van Speirs Gumley
Hi J B,
Thank you for taking the time to leave us a review, and for your wonderful feedback on Susie. We're delighted to hear you've had a great service from Susie and we'll make sure to pass on your kind words to her.
Kind Regards,
Speirs Gumley
Suzie Ralph has been a great help…
Suzie Ralph has been a great help navigating us through our roof repair. Always pleasant and knowledgeable.
5 maart 2026
Antwoord van Speirs Gumley
Good Afternoon Anne,
Thank you for taking the time to leave us a review, we're delighted to hear your feedback and will make sure to pass it on to Suzie.
Kind Regards,
Speirs Gumley
Very helpful staff
Very helpful staff. Responded to my email requests very rapidly, and provided exactly what I needed.
20 februari 2026
Antwoord van Speirs Gumley
Good Afternoon Andrew,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
Listened to me
2 maart 2026
Antwoord van Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Happy with Speirs Gumley
Any time I contact Speirs Gumley with any issue weather it’s pedestrian lights or a broken fence they have been very prompt in responding as well as a solution
23 februari 2026
Antwoord van Speirs Gumley
Good Morning Ed,
Thank you for taking the time to leave us a review, we're so pleased to hear you're happy with our service.
Kind Regards,
Speirs Gumley
When you phone all the staff
When you phone all the staff are all very helpful and Suzanne Ralph is so understanding and so nice to talk too
26 februari 2026
Antwoord van Speirs Gumley
Good Morning Christine,
Thank you for taking the time to leave us a review, we'll make sure to pass on your lovely feedback to Suzanne.
Kind Regards,
Speirs Gumley
I had a very positive experience with…
I had a very positive experience with Olivia Beaton in your Glasgow office. She took my first call quickly. Her manner was friendly, polite and professional. Olivia understood exactly what was required and acted upon my request immediately.
24 februari 2026
Antwoord van Speirs Gumley
Good Morning Victor,
Thank you for taking the time to leave us a review. We're delighted to hear how pleased you were with the service from Olivia, we'll make sure to pass on your feedback to her.
Kind Regards,
Speirs Gumley
Admin fee for final bill
Was shocked when i found out we had to pay 120 pounds for a final bill going to the lawyer after we sold our house.Paid our bill every month without fail. Was told it was an admin fee just for sending the final bill and closing the account.
5 december 2025
Review zonder uitnodiging
Antwoord van Speirs Gumley
Good afternoon,
We're sorry to hear you were shocked at the apportionment fee related to your recent house sale, you should have been made aware of this by the solicitor handling the sale for you.
We also highlight in our Written Statement of Services that when you sell your property; "Your Solicitor will write to us requesting details of; your typical annual maintenance costs, proposed repairs, warranties, insurance information and confirmation that we will apportion charges between you and the purchaser. This is not part of our core management service and a ‘sales information and apportionment fee’ will apply which will be notified to your solicitor during the conveyancing process."
Kind Regards,
Speirs Gumley
good communication with Speirs Gumley staff
staff very friendly and helpful. phone answered promptly and transferred to another member of staff. staff knowledgeable about issue raised
12 februari 2026
Antwoord van Speirs Gumley
Good Morning Peter,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Swift and we’ll researched response to…
Swift and well researched response to my question.
17 februari 2026
Antwoord van Speirs Gumley
Good Morning Allan,
Thank you for taking the time to leave us a review. We're really pleased to hear your feedback.
Kind Regards,
Speirs Gumley
Antwoord van Speirs Gumley
Good Morning Paul,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
New projects
An excellent start to the first of a few projects in Kirklee Grove.
Olivia Beaton representing Speirs Gumley.
18 februari 2026
Antwoord van Speirs Gumley
Good Morning Mr Wright,
Thank you for taking the time to leave us a review. We're delighted to hear you're happy with the service from Olivia, we'll make sure to pass on your feedback.
Kind Regards,
Speirs Gumley
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.