Excellent experience. Really helpful in the design process and responsive - you could get through to someone by phone very easily, all of whom were very helpful and well informed. I even made a late c... Toon meer
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What an absolute god send of a company, from purchasing to after sales and delivers, Stair box has gone above snd beyond to help us transform our tired home, into something i would never had seen.... Toon meer
This is the third staircase I've bought from StairBox now, and I've always been impressed by how easy it is to order, and how they deliver on time, to the exact area specified (not easy in a rural loc... Toon meer
An absolutely fabulous new staircase was made for us by Stairbox. The ordering and instructions were easy to follow and the staff were extremely friendly and knowledgeable when I called for some extr... Toon meer
Bedrijfsgegevens
Over StairBox
Geschreven door het bedrijf
StairBox are a leading UK manufacturer and supplier of timber staircases and stair parts.
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
Offering exceptional quality at the most competitive prices on the market is central to our business. All of our staircases are made in our Midlands-based factory using the very latest in staircase manufacturing technology, ensuring consistently high levels of accuracy in production. Stairs are then hand-finished to perfection before being assembled and delivered to you by our own fleet of vehicles.
Customer satisfaction is extremely important to us, and we’re always looking for ways to improve our products and services through innovation and forward-thinking. We pride ourselves on offering a friendly, personal service and making the ordering process as smooth and straightforward as possible. From our dedicated team of technical advisors to the development of our online design tools, we want to make things easy for you.
As developers of the original online StairBuilder design tool, which allowed customers to design and spec their staircase online for the first time, we have continued to innovate with our suite of design tools, which now includes a new Balustrade Designer for those looking to renovate their existing stairs. Our online stair parts shop offers everything you need to complete a staircase project.
As your staircase supplier, we want to make sure that you’re thrilled with the final product, and our team are on hand to support you every step of the way, answering any questions and design queries and providing priceless advice that you just can’t get anywhere else.
Find out more:
- Designing a new staircase
- Renovating your stairs
- Staircase gallery
We make stairs... easy
Geschreven door het bedrijf
- Instant quotes and easy ordering
- Design and buy online using our StairBuilder tool, or get in touch with our expert team who'll support you through every stage of the process.
- Quality you can trust
- Combining cutting edge technology with hand finishing, we offer an exceptional product at the most competitive prices on the market.
- Delivery in as little as 7-10 days
- 7-10 working days is our average lead time for standard staircases. We use our own transport fleet and drivers to ensure your products arrive on time in perfect condition.
Contactgegevens
StairBox Head Office, Unit S94 St. Modwen Park Stoke South, Gordon Banks Drive, Trentham Lakes North, ST4 4TW, Stoke-on-Trent, Verenigd Koninkrijk
- 01782 832555
- hello@stairbox.com
- www.stairbox.com
4,8
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6K reviews
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I found the whole process very easy
I found the whole process very easy, communication was excellent, delivery driver Darius was very helpful. The stairs are yet to be assembled but look very good quality, I would highly recommend this company.
14 september 2026
Brilliant service fast delivery and…
Brilliant service fast delivery and great tracking. Very simple to put together. Recommended
9 september 2026
Two pieces newel posts glued together
When I came to fit the newel posts, I was disappointed to find they were actually two pieces of wood glued together. That wouldn't have mattered much, but I was hoping to stain the stairs, and the glue line shows. Nothing on the listing mentions this. I'm only a DIYer, so I don't know if that's standard for these or not.
Delivery was on time and the tracking was really useful, so I knew exactly where the posts were. Glued or not, the finish on them is nice, and you get plenty of extra length for cutting and adjusting to fit.
1 september 2026
Antwoord van StairBox
Thank you, Mitch, for your feedback, we'll look into our information on our parts and other components. This that you've mentioned is quite standard for that level of product and should be fine for finishing. We hope you're doing well with your project, and please get in touch if there's anything further that we can assist with.
Excellent quality
Excellent quality. Configuration can be complex, but super support over the phone to allow you to check any specifics before ordering.
9 oktober 2025
You done everything i ask for and on…
You done everything i ask for and on time and a great price friendly driver
11 september 2026
We have wrong centre newel was promised…
We have wrong centre newel was promised a call yesterday still no news
11 september 2026
Antwoord van StairBox
Thank you for your time on the phone just now. We hope all is now in order.
Wrong turn element
I have received one element of my staircase turn wrong as someone at the factory put the correct label on the wrong item, so that mistake delayed my installation for one week and left me with unnecessary cost.
31 augustus 2026
Antwoord van StairBox
Hi Adam,
We apologise for the issues you've seen with your order delivery. We can see this in our records as explained and can see that we got the correct replacement piece machined and sent out to you the following day.
We apologise for any inconvenience this may have caused, please be aware that we're here for you to discuss anything about your order, including any further discussions about this issue.
Stairbox have never failed us on a…
Stairbox have never failed us on a staircase always been bang on.Even when the wrong newel caps were supplied sam couldn't apologise enough and the correct ones were out within a day top draw service and product.
10 september 2026
First class service and top class stairs
3 september 2026
Excellent service throughout the whole…
Excellent service throughout the whole process.from ordering to delivery the service was impeccable.staff are extremely helpful and knowledgeable.there is no doubt I will use stairbox again,and would recommend to others .both sets of stairs perfectly.
Many thanks to all.
2 september 2026
Kite winder string broke in 2 where it…
Kite winder string broke in 2 where it had been glued poorly so had to take it to joiners shop to be repaired
Re/ stair box instantly resolved this matter with which was a excellent customer after sales service
9 september 2026
Antwoord van StairBox
Thank you for your time on the phone regarding this.
As we mentioned, this is the first contact we had regarding this issue and we appreciate that you needed to get sorted on site ASAP. We always want to know about these issues and ensure that we're doing whatever is necessary for both our customers and production.
Communication is the greatest asset any…
Communication is the greatest asset any company can have, yours is top of the league, coupled with a top quality product. Brilliant.
9 september 2026
Amazing service
8 september 2026
Great
Easy to design and order with quick turnaround great communication regards delivery date and times
8 september 2026
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