Stelrad Ltd Reviews 

4.476
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy to order and good to order from the manufacturer. Also you know it is a genuine quality product - hence I didn't take a risk by ordering from elsewhere where it was a little cheaper. Radiator i... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy to order and fast delivery. Was kept well informed about delivery. Flat panel radiator is modern looking and seems well made. Have ordered several now as we do each room and very happy with th... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy to place order,had 8 rads all came very well packed,no issues at all,delivery service was really good aswell,very please with your service

Beoordeeld met 5 van de 5 sterren

3m x 300mm T2 rad received with a dented end panel. Reported to Stelrad and new item received within 2 days. Brilliant service, thanks Stelrad!


Bedrijfsgegevens

  1. Radiateurwinkel
  2. ook in
  3. Bouwmaterialen leverancier
  4. Bouwwinkel
  5. Ketel- en verwarmingsdienst
  6. Sanitairwinkel
  7. Verwarmingsapparatuur leverancier

Over Stelrad Ltd

Geschreven door het bedrijf

Thank you for leaving a review

Stelrad has been manufacturing radiators since 1936, beginning life as a small British engineering business committed to producing dependable heating products for homes and commercial buildings. From our earliest steel panel radiators to today’s advanced designer and energy‑efficient ranges, our story has been shaped by craftsmanship, innovation and a dedication to quality that has lasted for more than 90 years.

Our headquarters remain in Rotherham, South Yorkshire, close to where the business was originally founded. Over the decades, Stelrad has grown from a local manufacturer into the largest radiator supplier in the UK and Ireland, trusted by millions of households, installers, merchants and national housebuilders.

We now employ over 500 people across our production plant, National Distribution Centre, engineering teams and customer support departments. Our Mexborough manufacturing site has been a cornerstone of British heating production for generations, combining traditional expertise with modern technology to deliver over 2.5 million radiators every year.

Quality and safety have always been central to our heritage. Every Stelrad radiator is fully tested and certified to EN442, the European standard for radiator performance, ensuring consistent heat output, efficiency and durability. We also provide a Declaration of Performance (DoP) for every product, giving customers complete transparency and confidence in the technical standards behind their purchase.

Throughout our history, we’ve continually expanded our product offering. Today, we provide one of the most comprehensive energy‑efficient and sustainable heating solutions. Our radiator ranges include:

  • Standard steel panel radiators
  • Premium panel and designer radiators
  • Decorative and coloured radiators
  • Steel column radiators
  • Cast iron column radiators
  • Towel rails
  • Premium electric radiators and towel rails
  • Low Surface Temperature (LST) radiators for schools, hospitals and care environments
  • Special Application radiators for specialised spaces and applications

Our heritage is built on reliability, and that continues today with sector‑leading delivery performance, offering 99% of orders delivered within 72 hours across the UK and Ireland. Customers choose Stelrad for our combination of choice, quality, reliability and availability, values that have defined our brand for nearly a century.

We’re known for being the go‑to heating brand, and customers may also recognise our sister brand Henrad, which has been part of the Stelrad Group plc family for decades, offering stylish and affordable heating solutions.

We offer free UK delivery on orders over £50, nationwide distribution, and a simple returns process. Our customer support teams are available via phone, email and live chat, providing help with product selection, technical advice and after‑sales support.

You can stay connected with us through our newsletter, Facebook, Instagram, LinkedIn and YouTube channels, where we share product updates, installation guidance and heating inspiration.

Stelrad is proud to hold industry‑recognised credentials and long‑standing affiliations across the heating and construction sector, reflecting our commitment to quality, safety and continuous improvement.

contact us SHOP NOW

Bringing radiator style into UK homes

Geschreven door het bedrijf

Stelrad UK's No.1 Radiator Brand
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FREE DELIVERY ON ORDERS OVER £200

Delivery lead time up to 72 hours

FREE DELIVERY ON ORDERS OVER £200, UK MAINLAND ONLY.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 96% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,6

Alle reviews

(4.476)

712 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Second time I’ve used stelrad for…

Second time I’ve used stelrad for Radiators and every time is exceptional service very helpful on the phone and putting another order in in the next couple of weeks for some more Radiators the quality of Radiator and fitting is really good ⭐️⭐️⭐️⭐️⭐️

9 september 2026
Beoordeeld met 1 van de 5 sterren

Awful service

I ordered seven radiators on the 26th August at a cost just shy of £3000. I was told one of the radiators was not a stock item, so they couldn't deliver all seven together until September 23rd. I agreed to this and told our installer. On the 23rd I had heard absolutely nothing, so I rang to ask a rough time the delivery was going to be, to be told there was no delivery as one of the radiators was not ready. No e-mail, no txt, no phone calls, nothing!. Now I'll have to arrange another installation date, god knows when. I got the usual 'sorry, we should have let you know, blah, blah blah'. I can only hope the product is more reliable than the service.

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

big size radiator

Suppied a long and narrow rad within 3 days. Delivery team were great putting where i wanted it inside the house.The price was much cheaper than any plumbing centers close by.Well done will be back for more very soon.

8 september 2026
Beoordeeld met 1 van de 5 sterren

Awful finish and chips/dents on…

Awful finish and chips/dents on radiators, returned and re-ordered only to have the same problem.
Outer packaging intact so rads were packed and shipped faulty.
Waited nearly a month for over £900 refund. Shocking service, won’t use again.

17 augustus 2026
Beoordeeld met 1 van de 5 sterren

Parts missing

The baffles for the vertical rads weren't included in the packaging as they should have been and the whole job has been held up for 1.5 days.

9 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Good afternoon, thank you for your review. Please accept our sincere apologies for the missing baffles. As soon as we were made aware of the oversight, we immediately arranged for them to be sent to you at the earliest opportunity. Since then, we have been working closely with our National Distribution Centre (NDC) to improve our packaging processes and prevent this from happening again. We are very sorry for the inconvenience this has caused. Kind regards Stacey

Beoordeeld met 5 van de 5 sterren

Delivered on time

Delivered on time by guys who it carried into the hall (51kg). Beautiful designer radiator

7 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Regards
Tracey

Beoordeeld met 5 van de 5 sterren

First rate company to deal with.

Fast delivery, great price and excellent communications. Easy online ordering with good explanations of different radiator types.
So good I bought from them again.

7 juni 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Regards
Tracey

Beoordeeld met 5 van de 5 sterren

New radiator

Easy to navigate website, delivered quickly. Good quality.

18 augustus 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Regards
Tracey

Beoordeeld met 5 van de 5 sterren
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Regards
Tracey

Beoordeeld met 5 van de 5 sterren

Great service and easy web page great…

Great service and easy web page great delivery.

7 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Highly Recommended

Good comms about order and delivery. On receipt, all items were well packaged, carefully delivered, and inflawless condition. Highly recommend

2 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Buying a radiator

Placing the order went very as expected. The delivery of the item was not good. A day later than advised by the courier. With no updates.

5 augustus 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Product delivered on time and is living…

Product delivered on time and is living up to all expectations.

15 augustus 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

A great team with a great product

I have ordered a lot of Stelrad radiators over the years, both directly with them and indirectly through merchants, and have always found them to be incredibly friendly, helpful and professional.

14 augustus 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Helpful web site made it easy to choose…

Helpful web site made it easy to choose the right radiator. Easy ordering process and prompt delivery. Very helpful delivery guys delivered the very heavy radiator to the room where it was being installed.

14 augustus 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery, perfect purchase. Thank you

2 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Good quality radiators

Good quality radiators. Reasonable price. Excellent delivery service.

1 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, quick and easy to order, good courier service and the radiator was a perfect choice for the room.

1 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

Beoordeeld met 5 van de 5 sterren

Impressive all-round performance

Good product, well packaged (I bought Steelrad after a bad experience with damaged radiators from another supplier) Quick answer on phone with Knowledgeable/helpful staff on phone. Delivery hassle-free.

1 september 2026
Logo Stelrad Ltd

Antwoord van Stelrad Ltd

Thank you for your 5* review
If you’re happy to share any photos of your radiators in your home, we’d love to feature them on our website and social media channels. We can usually identify the model from the photo, but to be sure, please include the model name if you know it. You can email everything to marketing@stelrad.com or share on your socials and tag us in.
Thanks
Stacey

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