Sterling Insurance Reviews 

Personal service,price very competitive,documentation good and prompt.Staff were very helpful overall a super negotiation.

I’ve had my 97 mx5 with Sterling for three years now.
Best value for price, excess etc.
When I needed to comfirm some details by phone It was easy and the lady was very helpful and resolved my issue.
So very pleased with the service offered,👍.

Very helpful

It was so simple to fill in my requirements the price was very realistic with today's prices.
Very happy and comfortable recommending to all.
Thankyou stering team

I found everything easy that I needed to do.

Thank you its a great experince
Waiting to see until the end

My mum (with my help) needed to speak to someone in Customer Services as the credit card used for purchasing the previous years' insurance was no longer valid.
We spoke to a Customer Advisor called Billy. He was extremely helpful and talked us through renewing during the phone call. He was also very knowledgeable and agreed to post hard copies of the Certificate of Motor Insurance and other documents to Mum's home address.
We had explored other options, to make sure Mum wasn't able to get a much reduced premium, but Sterling was still one of the best prices. It was very convenient to stay with Sterling as the renewal process was very straightforward and no additional documentation was needed.

Renewal process was very easy. Couldn't ask for more

Very helpful

The insurance policy was great but I made a mistake by not hearing or checking terms and conditions.But some of your customer services are very abrupt saying you should have yes I made a mistake not reading the terms about age 25 yrs .I read on government website and on your blog that someone over 21yrs and 3 years driving could sit at side of me.I have now taken insurance which will allow 21 and 3 yes driving to sit with me your staff were pretty adamant I wouldn't.

I honestly do not know how this company gets a 4+ on Trustpilot. I have now been holding on for over half an hour and are just placed back into the queue. They were quick to sell the insurance but after-service seems questionable. Maybe a sign to go elsewhere, imagine trying to put in a claim.
Update - received a message that I will be contacted (which did not happen), message now updated with standard reply so even after complaining they still did not try and correct the poor service!

So I’ve had learner insurance with this company for the past year, and it expires literally tomorrow. My driving test is finally in 5 days. Since I’m taking my last few lessons and doing the actual test in my instructor’s car, renewing the policy on my dad’s car for a random 3 days made zero sense.

Turns out, they make turning off auto-renewal a complete nightmare. You can’t do it on the portal, and live chat is totally useless. You have to call them. I tried so many times and ended up stuck on hold for 35 minutes on my last attempt.

How is this even legal? I explicitly told them I don’t want to renew, but they’ve still forced the charge through on my dad's card and making it impossible to opt out. I know he’ll get refunded eventually, but the whole thing is so dark.

My dad even tried calling for me, but they refused to speak to him unless I got on the line and gave them a security password. Problem is, we set this policy up over a year ago, so I have zero clue what the password is. Because I couldn't remember it, they refused to talk to me too. Absolute brainrot logic.

My dad told them to just cancel the renewal charge on his card and let the policy expire tomorrow like it’s supposed to, and they said no to that as well. At that point, he snapped and told them he was just going to file a chargeback with the bank and let them pay the fees for it. They started saying that refunding the charge meant we were cancelling the policy, so they needed the password. You could see him almost lose it then, because the policy still runs to midnight tomorrow, so we're not cancelling anything, we JUST NOT RENEWING IT! (pretty much what he said).

You don't want to be a company that pisses my dad off, so we'll just see where this goes. He's talking about chargebacks and lodging complaints with the authorities now. God help me if I ever move out and have to handle companies like this myself.

Whole experience has been great. Friendly, helpful staff, not trying to sell anything you don't need (in fact advising against it) and endlessly patient with all my questions. Could not have asked for more. Oh, and the price was good too!

I had to change the vehicle on my policy and it was a very straight forward job with the very helpful and knowledgeable young lady at Stirling.
I will definitely be renewing with them next year

Did what we needed

It is very easy to understand wat your policy is an means to you every thing is explained well an easy to understand with fair price policy

Your refusal to answer emails left me very disappointed with your service

I can't believe I'm actually saying this about a car insurance company but Sterling have just been remarkable to deal with. They didn't show up on most of the comparison sites except uswitch, when I called them up about my quote that actually lowered it by £100, there was almost no wait time and the support person on the phone was genuinely really nice and helpful. The next day when I called again I got a different person and they were also remarkably nice, friendly and a pleasure to deal with and finalised the quote. A while later I had to call them up again because I had a question about my no claims proof and a question about a cosmetic modification and while the wait was long, again super friendly, warm, happy to help, actually knew what they were doing, resolved it quickly and easily. I really hope Sterling continue to be the best value insurer for me because they are genuinely such a pleasure to deal with compared to every other company support staff I've ever had to deal with. Really the best customer support staff in the business.

Fast and as advertised, fit for purpose!