Stonesuperstore Reviews 

Visited the Middleton warehouse to choose tiles for a fireplace hearth. Service was outstanding from beginning to end. Jamie, Andrea and the team were all extremely friendly and couldn’t do enough to help. Excellent range of tiles, all superb quality. Will definitely be using StoneSuperstore in the future and would highly recommend. Very happy customer ⭐️⭐️⭐️⭐️⭐️

I visited the Wilmslow store and found a tile I loved. Ana was a huge help in placing the order and arranging collection for me. Everyone at the warehouse was super friendly and helpful when I went to collect. And the tiles were fitted within the week and look beautiful! Highly recommend for brilliant service and a beautiful product.

I spent hours trawling the internet for patio tiles and found an excellent selection at StoneSuperstore. I requested samples, which arrived promptly. The online ordering process was smooth and easy to navigate. I decided to change my paving selection and the company couldn’t have been more helpful. The delivery was quick and the items were taken from the lorry to a preferred storage point without any quibbles. Dealing with the various staff members on the phone was a joy- they were responsive and helpful at all stages including a customer care follow up call to check everything was ok. And of course…we are delighted with our paving which was purchased at a very competitive price. Thoroughly recommend!

What an amazing company to deal with. I only post a review for companies with 5 star performances. You only know how good a company is when things don't go to plan. Stone superstore went out of their way to help us with an issue that we had (not caused by them). They were amazing .. We have renovated houses for 20 years and its a long time since I've had service like this. First time of using and would 100% recommend this company. Top products and top service - every bit as good as the luxury suppliers of outdoor paving and their prices are very good too. Well done.

I can highly recommend this company. Rebecca has been amazing throughout. My order was delivered on time but there were a few damages. Rebecca managed to resolve those issues swiftly & professionally. Beautiful tiles & even better service! I'll be back for my future tiling needs.

Excellent customer service, and the tiles were delivered on time by a courteous and professional driver who was also very helpful.

What kind of company charges a £50 admin fee and £82 delivery fee for any refunds?! Is this returns policy even legal?
Absolutely outrageous customer service, I would avoid using these rip-off merchants - the tiles aren’t anything special and you can get the same cheaper elsewhere with actual customer service!

update: I have posted a Google review which includes a screenshot of their email correspondence to confirm this was a genuine order and reply from their customer services, as their below response is clearly trying to suggest I’m not a real customer - ridiculous

It's rare i leave a good review but i couldn't miss this opportunity to highlight a member of the Customer Service team!

I made an order late at night for bathroom tiles and realised after i placed the order i wanted to add an extra 2 tiles to my order. I sent the team immediately an email to inform them i would like to add an additional 2 tiles to my order that's due to be delivered Monday (I placed the order Wednesday evening) and their customer service team called me the next morning to confirm my additional order and took the payment over the phone which saved so much additional hassle and it was so stress free and easy and Jamie the customer service agent was BEYOND lovely! Probably the nicest customer services person i have actually ever spoken to at a company and she deserves the praise, very personable and patient and all round very lovely to speak to and i got the outcome i wanted without paying additional delivery fees and i really appreciate their help and assistance! THANK YOU THANK YOU THANK YOU!

Jamie

The girls in the shop in Wilmslow were very helpful without being pushy. Then Jamie was amazing handling the order and all my questions. The tiles are beautiful and under half the price of similar ones I previously bought. Great service, great product, great price!

Customer service has been absolutely out of this world from Jamie & the team. Had a slightly unusual order for a project and this was not a problem at all, in fact Jamie took the time to phone me and help me with suggestions in order to figure out what stone would be best.

The process was made so seamless without a hiccup and the stone arrived in a matter of days!

Massive thank you again for helping my project come to life :)

Abbie

One tile we ordered was damaged, which can happen but Rebecca was fantastic in sorting a replacement as quickly as possible with no fuss. She was also good enough to help us choose the right grout to match. Excellent service.

Very efficient, order ready following day, staff courteous and knowledgeable, extensive range of products and priced very reasonably. Will use again.

We've ordered tiles from Stone Superstore several times now, and every time the quality has been absolutely amazing. Their products have transformed our spaces, and we couldn't be happier with how everything looks. More recently, I realised I needed a few extra tiles from a previous order that were no longer available online, but Mathew went out of his way to help. He was incredibly helpful and managed to source the exact tiles I needed — outstanding customer service. Highly recommend both the products and the team!

Picked our tiles on line and then went to the store to see if they were as good as they appeared.

Staff in showroom were great, showing us the tiles we picked and some others to compliment

We had plenty of time to review and look around no hassle from the staff and they were helpful to show us options that we could use.

Will definitely consider in the future

Ordered 50m2 of large porcelain tiles. They arrived promptly and delivered by very professional courier. Despite having a gravel drive, the courier did his best to get them as close to the house as possible, contacting me before hand, letting me know he was on his way. The pallets were delivered and on opening unfortunately two of the tiles on the outside were broken. I contacted stone superstore just to inform them (as an fyi, because I was confident I had enough). In any event they still contacted me back, and offered a replacement of the large tiles or bag of grout as a replacement, which they have promptly dispatched! Absolutely fantastic, prompt and efficient service that should fill future customers with total confidence in this fantastic company. Thank you!

I looked at multiple sites for the right kitchen floor tiles and Stone Superstore had some really lovely, distinctive ones I didn't see anywhere else. High quality, good price and fast service. Impressed.

From my very first contact with Stone Superstore through to delivery and aftercare, the service was absolutely impeccable. They sent me several free samples, and when the product I originally wanted wasn’t available, they recommended an even better alternative—which I now absolutely love!

The delivery process was smooth, with a very helpful driver who went above and beyond to place the pallets of tiles in a convenient spot for me. The tiles themselves are of excellent quality and now sit proudly in my kitchen and office space.

I highly recommend Stone Superstore and am already looking forward to phase two—purchasing the same tiles for my outdoor patio.

We were very impressed with stone superstore. After looking at a huge variety of outdoor tiles online, we ordered some free samples which were delivered very quickly. We then decided we would like a cobbled border for our patio so we visited the Wilmslow Stone Store showroom to see how the border would look against our chosen tile. Daniel helped us and was very informative, answering all of our questions. The store is laid out beautifully with a huge selection of tiles from the website. We placed our order and then rang up closer to the time we wanted our tiles delivered. Staff on the phone were very helpful and communication throughout delivery was great. We love our tiles and will definitely order from here again in the future.

We visited the store to browse and select porcelain tiles. Daniel was helpful and the chap gave is advice RE: grout and 'slurry' for the tiles. Pleasant transaction.

We were really impressed with Stone Superstore. Firstly we ordered samples online, free of charge, which arrived the next day. It was then easy to order our patio tiles over the phone. Mathew was really helpful and flexible with delivery dates. A couple of the tiles arrived chipped but again Mathew was great and offered a refund or to replace them. Brilliant to have such quick responses to emails, friendly staff on the phone and great customer service. We would definitely order from here again. The tiles are beautiful too!