Supanet Reviews 

The operator answered my problem. I accepted the answer . All OK

Gor the help I need very quickly

Agent was knowledgeable and very helpful. She solved my problem (I think).

My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained that Timetalk/Supanet had detected the event and closed the account. She reset the password. Today another helpful tech support man Mr Durrani emptied the mail box and unblocked the account. I have been with Timetalk for over 10 years and always found the customer support good such that I am reluctant to try any other cheaper provider.

very helpful

Lara got in touch with me & sorted out any issues that I had straight away. Amazing service. Thank you Lara

My query was answered within a reasonable time and dealt with professionally by Lara.

I called Supanet, mistakenly thinking I was calling BT, to upgrade my Internet package. I signed up for what I thought was a good deal. Once the paperwork came through, I immediately tried to cancel, since it was still within cancellation period. They charged me £50 because I had 'selected the priority connection option'. I absolutely hadn't! I was in no rush for the new package, so I certainly wouldn't have agreed to pay an extra £50 for it. The person I spoke to agreed to open an investigation. I have since spoken to them again today and they informed me that "a manager has listened to the call and all due processes were followed and I was informed of the extra charge during the call". This is such nonsense, but I agreed to pay just so that I can forget all about it. AVOID THEM. They are not honest, and the people you speak to are in a call centre in Dubai. Stick with BT and save yourself the headache.

Lara gave world class customer service and resolved my issue, thank you

AVOID THIS COMPANY. Paid for internet, received router, plugged it all in according to instructions, didn't work, been on phone multiple times, always foreigners, took a good 5 minutes just for them to understand what my postcode was, was promised a call back 3 separate times and not once didn't they call me back. Was told a manager won't available to speak until the next day so I told them to send pre paid envelope to return router and cancel contract then hung up, 15 seconds later received a call back from a manager haha they are liars, try to charge me for an internet service I have not received and trying to communicate with most of the workers is like mental torture. Go with BT they are much better, plugged router in from BT and it worked right away AND nice British voices on the phone lines. AVOID AVOID AVOID SUPANET

I would rate 0 if it was possible.
They are a company that I am not sure if is legal and how they are still running.
I accidentally clicked on them when trying to Google vodaphone as it is next to this or comes up somehow.
I have tried to terminate my contract and still they are taking money somehow.
I didn't even have a router fitted by them or go live, so in affect was paying for a service I didn't receive.
I didn't notice at first until I checked my bank and received a letter saying I owed them money as I had deleted them from my direct debits.
I have tried to chase it up and get to the bottom of it many times.
They owe me money not the other way round but I am still trying to sort this.
Please anyone using a unfamiliar company go on trust pilot see reviews off what is ongoing issue.
Anyone who can advice me on how to get my money back I would greatly appreciate..

Very good great help

Really bad line connections, constantly crackling so you can not hear each other talk on phone. Also no dial tone some days so people can not contact or we can not ring out on phone. When we tried to use live chat it does not work there is no link to press.

after 4 weeks of trying get the porblem with my internet sorted i have gave up chat line not open at weekends and they never call you back when they say they will, sent emails to all departments no reply , absolutlely shocking company to deal with wouldnt recommend to my worst enemy. this company is possibly the worst i have ever come across.

Had tried to contact by phone to no avail . Used the chat line and problem sorted in minutes .

Was told we would get from 17MBPS upward internet speed but it was so bad we were only getting 5MBPS, we couldn’t use the internet to load anything constantly cutting in and out before we switched had no issues, that’s not the issue the issue is there customer service we have been without internet for 2 months and still waiting for a technician that never turned up a mangers call back that never happend constantly phoning up to talk to someone that’s not reading off a script to cancel but then won’t let us talk to anyone higher up to cancel without paying a £400 cancellation fee and can’t talk to anyone about the issue worst customer service I have ever experienced.

0 star DO NOT USE THIS COMPANY The coverage is Rubbish The router is week and will not support a smart tv in the bedroom!!! Customer service is pathetic in fact using the word service is just a joke
I repeat DO NOT USE THIS COMPANY

Shocking customer service. Charged to leave the provider despite giving adequate notice and paying final DD. Charged for faulty router that was replaced 5 years ago! Debt agency staff appointed to chase payment. I was spoken to rudely. Would Not Recommend. Quality of WiFi poor

Disgusting service, no communication from them, regarding an outstanding balance after a bereavement, just sent to an unregulated debt collector. Ironic that an Internet provider can't send a customer an email.