Supanet Reviews 

It is terrible that when someone dies and they were the only person in the house and the house will be sold because you cancel the service you have to pay £35, even though the person is dead
Terrible, when £000s has been paid over years and years
Call wait times terrible, do not open till 9am

The £35 is owed by the estate, but if you point this out this it is ignored, and the very next day text message saying debt will be passed to debt recovery for "further action"., The £35 is not a liability of friends and family

Unbelievable. 3 months ago I received a letter for someone else. I advised it was probably meant for someone moving in next door and this turned out to be correct. I was reassured that the records would be updated. Since then, I have had numerous letters which I have passed to this new neighbour. I have also emailed Supanet several times. I am now being threatened with bailiffs because they cannot seem to be able to update their records. I have had several emails asking me for more information ( I have told them everything) and the emails always arrive on a Saturday when the phone lines are closed. I have given them my telephone number if they wish to discuss this further but they don't call me. Last week I got an email asking for the account holders name and date of birth......how would I know this ? I have even had letters asking if I can provide any information on the person's whereabouts. YES....I have been telling them for 3 months where she lives. I don't know what more I can do.

I've be promised a call from a manager/supervisor to be with in 24/48 hours, 4 days later still waiting, phoned back was promised immediate call, hours later still waiting,

Criminal sales tactics! When I searched for BT Broadband on Google, a toll number popped up, which I called under the impression I was interacting with a BT representative. At no point did they clarify they are not BT, and that they are Supanet, which is a company I had never heard of. This became clear to me only when I received the PDF "contract" documents 4 hours after I made the call. I tried calling customer service and didn't get through. So I emailed their customer service team cancelling my contract within the cooling off period. I am waiting to hear back from them about whether they have cancelled the contract. This is a terrible way to secure new customers by scamming them by impersonating well-known service providers. Also, after I got my order cancelled and Supanet confirmed I owe them no money, is sending me letters to collect GBP 50 of outstanding payment through a third party agency. Shame on Supanet!

Ordered there services got charged £50 to cancel less than 24 hours later. Never received any of there services. I thought I'd ordered through bt. Once I realised my mistake was charged £50 to leave during a cooling off period.

Please don't buy.

There is no problem with this company charging cancellation charges, but this company wants the equipment that is your router back to you. If you do not return it within 14 days, you have to pay. Now this company has not given me any information about this item. If they provide an address, postcode or branch address, we should send them their equipment back to us, but they do not tell us anything. And after 14 days, they do not give any reminder. If they give a reminder to them, then we know that we have to send this item because we are mostly busy.
If there is a remanding system in the company, we will understand, so I suggest that you people do not invest in this company.

Got sign posted to Supanet via broker but believed we were signing up to a BT package, when we realised, we called to cancel the next day (well within cooling off period) They had signed us up to a priority service unbeknown to us. The service/contract which was due to start in around six weeks time!! I was then told if I cancelled in the next 14 days that I would have to pay a £50 fee to cover priority service, which we never asked for (to get us set up in six weeks time) Needles to say the only way out of the contract was to begrudgingly pay £50.00 fee. I will give you that for free option SCAMM comes to mind and reading other people’s reviews we are not the only ones.

The worst broadband ever I purchased a booster because it doesn't reach all through my flat and it still doesn't with the booster also everytime bill is due the WiFi goes off and on and when I try and get through to someone using the live chat the icon u have to press to chat doesn't come up its like it will come up when they have time for u thats how it feels really poor I can't wait for my contract to be finished so I can change to EE

I am more relaxed about the switch now and thank you for your reply. I will contact you I the near future but would like to be emailed when you have more please.

I wish I could not even give them a Quarter of a star.This network could do better by employing and training qualified engineers and train their customer care staff.There is a woman I spoke to on two occasion, extremely rude!The problem is they use equipment and staff which is not competent and they employ Agents who does not have a clue of what they are doing or talking about.The Agents can not answer a simple question about their broadband.Very Sad!Stay away from Supanet if you do not want stress!

Been charged £50 for nothing cancelled in the cooling off period only to be told that they had paid £50 on my behalf for nothing bunch of horrible robotic people emotionless horrible snakes stay away from them!

Spoke to a lovely gentleman named Jez twice and he really is an asset to this company. He made what could have been a complicated situation very easy to deal with. Very professional and efficient customer service.

Supposedly a 'priority' connection but nothing happened after several days so used the cooling-off period to cancel, only to be told we owed them £50 for cancellation of a service that hadn't even started. BT have made a very poor choice using this company of thieves & their customer service representatives talk to you like you're inferior

My father went into a care home in December 2024 after suffering a stroke. I have tried calling their cancellation number which was closed at weekends and had limited opening hours so I emailed.

I’ve only just discovered they have now instructed bailiffs to collect £128 from a man who is paralysed down one side.

Absolutely disgusting. I would implore anyone who was thinking of using them to not do so.

My contact with your customer services rep was understanding of my issue and resolved it very quickly after I had given more information to the issue

Very helpful
Hally was very helpful and managed to diagnose the problem and offer a solution very good interaction with Supanet,

Betty was very helpful it's very patient and she was very kind and polite and she communicated quite effectively so great thank you very much

Stay away this is the worst provider you continuously lose signal it’s slow and almost impossible to connect to your play station you have to plug in to the lan cable
When I missed a direct debit even though I called that same day I was charged £20 for this you do not get the speed you pay for , they suggested it was because my supply line was too old , this is utter rubbish as sky don’t have a problem with supplying the internet
This has been a nightmare from start to finish even tho I waited for my contract to end I still got charged