Offered me an upgrade, 3 weeks later am still awaiting this upgrade, tried calling 4 times and just left holding the line, the last time 15 minutes holding..!!! Not impressed at all..!! They also... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service on the Supanet live chat. Almost instant answer and very clear path through something that was much harder to do on the phone.
Bedrijf heeft geantwoord
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Toon meer
Bedrijf heeft geantwoord
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contactgegevens
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Verenigde Staten
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,0
Goed
4K reviews
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Helpful and efficient agent
Helpful and efficient agent, minimal delay in response
6 januari 2025
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Definitely avoid this scam.
Definitely avoid this scam.. costumer services its like you chatting to a bot, charging for anything they like also even after your contract ends. When you call the number they provided you wait more than 30 mins and still no answer, sending a email no reply.. all they do it's take your money...
30 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fast Response
Thank you for replying on time appreciated it
30 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Lovely lady great service happy new…
Lovely lady great service happy new year to all
26 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent service.
I am 85 years old and not up to date on today’s technology. Charlotte, who I spoke to today, was extremely helpful and patient and I am very grateful to her.
21 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Agent was efficient and calm and…
Agent was efficient and calm and reassured me.
20 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Issue resolved quickly
Used chat and did not wait long. Charlotte sorted my issue right away.
18 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Disconnection Assistance
Even though I'm not named on my fathers account, I knew what needed doing and Harriet helped me to the best of her ability in this scenario.
16 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Harriet listened had empathy and was…
Harriet listened had empathy and was efficient. Thankyou.
12 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet
Have found Supanet broadband provider to be the worst ever company. They lie about their speeds and services to hook you in. The customer services are dreadful, again lots of promises that never come to anything. Have finally come to the end of a very painful year and can't wait to be free.
10 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Great service very helpful on live chat…
Great service very helpful on live chat , lovely lady helped sort problem
8 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I had a scam
I had a scam, email and may have compromised my emails, the lady on the secure chat was so helpful in changing my password and sorting the problem
6 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
5 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet Chat Line - Problems connecting
Very pleased with prompt and excellent advice. Thank you!
4 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Superfast and effective
Quick, fast, super effective replies to my query. Supanet Operator was excellent.
4 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Jessica was very helpful but Supanet…
Jessica was very helpful but Supanet did not have the facility I needed
4 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service via web chat
Great service via web chat, dealt with my query efficiently
2 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Poor service and company
You are an incompetent company and should not be used.
Customer service are useless
1 december 2024
Review zonder uitnodiging
Antwoord van Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
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