Superlec Direct Reviews 

Some goods were missing; customer service took no accountability, blamed us, and failed to provide the requested documents.

Ordered at 8:15am on Tuesday 29th September, paying nothing extra for their supposedly free next-day delivery. The order was apparently going to be dispatched the same day.

Wednesday: nothing.

Thursday: nothing but time on the phone.

Tried phoning — good luck with that. Emailed them — apparently emails are also something they receive on a "next-day" basis.

Now it's Friday 2nd October, 10:50am, and still no goods. Unfortunately, these weren't things I ordered for the pleasure of watching them travel around the country — they're needed for a job.

So, having already wasted a ridiculous amount of time trying to contact them, I'm now on the phone again. I've been waiting 15 minutes, and the estimated wait time is still 58 minutes.

That's quite an impressive level of customer service: take the order quickly, fail to deliver it, don't answer the phone, don't answer emails, and then make the customer waste hours trying to find out what's going on.

If you're looking for a company that understands the meaning of "next day delivery", I'd suggest looking elsewhere.

Absolutely appalling service. The only thing they've delivered on time is the frustration.

Ignore the big bold headline of order before 2.30pm for same day despatch. Ordered at 8.30am. not despatched, order still in "processing" the next day. As they wont deliver weekends, thats the job stuck until after the weekend at the earliest. Wish I had seen these reviews first.

Then there is the customer "service". Ive been listening to a robot on the phone tell me my estimated wait time is five minutes for nearly half an hour.

Its as though every part of this business is set up to deceive you. Just buy elsewhere and save the hassle.

More then 2 weeks waiting for goods

Excellent prices. Very competitive.

Good prices and range, can always find what I need.

Always excellent service

Good product delivered on time

Delivered on time and in good order. Will use again.

Ordered a replacement bathroom extract Fan arrived on the second day white tracked delivery excellent service

The tracking of the delivery is disjointed.

Competitive price and quick delivery. Easy to transact with!

The clips I ordered did not arrive with the cable so I had to go to toolstation, and the sparky said the 25mm cable cores were the most difficult to bend into position that he had ever worked with

In short don’t waste your time with this company take your money don’t deliver and have little to 0 customer service. I Ordered some conduit bits on Sunday 20th September today is the 1st of October and they are apparently going to arrive today. We will see. I have Tried to phone to check the status of my order as I was expecting it the next working day or at the least that week. The phone gives a message that there is a 60min wait to speak to someone no surprise there. If they can’t send basic sundress what chance does anyone have of getting the orders within a decent time frame.

Here we are again, received order yesterday with items missing, sent email immediately no response, tried calling today on both numbers, both over 60 mins wait time, one email bounced and another sent to customerservices, still no response. I dont know why I have used these again as this is the third time out of 5 times that I have had an issue with orders/items missing.
Really not worth the hassle when trying to run a business.
Well after 3 or 4 emails since delivery to sales, customer services & order query email addresses, still no repsonse, no matter when I call during each day, waiting time over 60 minutes, absolutley shocking customer service (again) and items paid for but not received.
Update Managed to actually get through on the phone a couple of days ago and speak to someone, apparently missing items were on backorder and now in stock, so they will get them sent. Apologised for not being informed about this and to the no response from any of my 5 emails (sent to every depth, inc sales, customer service returns/refunds.) Absolute shocking customer service yet again, however just received missing items.

Customer service is terrible. The guy couldn’t give me any information on my order and couldn’t wait to get off the phone. Will be spending my money else where