Upon arrival at Zion Park RV, we had difficulty connecting our two Smart TV’s to WIFI. I called customer support and Micheal provided excellent service helping us get connected. His expertise and pat... Toon meer
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Lees wat reviewers zeggen
Service over the phone is fine... but actual internet service is sketchy! After days its still in and out... considering another provider If they look at my account they can see that my service has... Toon meer
Bedrijf heeft geantwoord
Customer service Patrick & Alex are very patient & knowledgable. My only complaint is if the premium internet glitches on tv while watching pre-recorded shows - it will stop the program your watch... Toon meer
Bedrijf heeft geantwoord
I do not know if the internet everywhere in the park is as poor as mine, but mine continually lags, buffers, stops, and indicates no internet. I have called Tengo internet probably ten times reportin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Contactgegevens
3300 N I-35 Suite #600, 78705, Austin, Verenigde Staten
- 512-469-7660
- info@tengoInternet.com
- www.tengointernet.com
4,4
Uitstekend
1K reviews
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Extremely helpful and patient
Extremely helpful and patient. Walked me through the entire process to make our camping better.
13 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Riley, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Russell Saved the Day
Russell was so helpful yesterday. He walked me through the process and got me up and running. Had so much trouble getting it to work. He saved the day. Thank You Russell.
12 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Cindy, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Good service
Good service. Russel got me hooked up again, explaining how to avoid getting kicked off the Tengo network. MAC address.
11 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Rick, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Are you kidding me
Are you kidding me. I asked a question. How to I get back on the internet after 3 months I have to reset. You send me a review form on how you did. Im still waiting to get the answer to the question I asked.
10 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi David, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience. We sent a message to call our support line at 801-919-8062 for one on one troubleshooting. This way we can walk you through renewing your time.
Very helpful and patient with solving…
Very helpful and patient with solving my internet issue. Thank you for your great service!
10 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Denise, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Excellent Customer Service with Russell
Excellent Customer Service with Russell
Very professional, patient, courteous, knowledgeable and friendly.
6 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Cynthia, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Russell was easy going and…
Russell was easy going and knowledgeable to walk me through the technical problems.
3 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Robert, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Excellent and rapid service!!!
3 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Jim, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Russell was very helpful and got us…
Russell was very helpful and got us connected to the internet quickly. He was very helpful.
2 september 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Randy, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Tengo is horrible
Every time we stay at a rv park with tengo we have serious problems connecting.
31 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Rick, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Customer service with Vincent
Customer service with Vincent, he was very patient & knowledgable. We were having issues getting our fire stick to work at the RV park that we are staying at.
Vincent got us hooked up and we are so glad that we can use the internet on our phone, laptop and watch TV in the evening
Vincent’s customer was awesome and he is a great value to your company. I wish more companies had customer support like this. Thank you
29 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Bari, thanks so much for sharing your feedback! We're glad to hear Vincent provided excellent customer service while getting you connected.
Wonderful help,really could not have…
Wonderful help,really could not have done it without him. I want to thank him again.
30 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Brian, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Russell was extremely patient with me…
Russell was extremely patient with me and got all my TVs working!
29 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi David, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
RV Resort
We've been in this RV Resort for 2 years and continually need to contact support for internet connection. Good support but wish we didn't need to contact periodically to get connection. We have an extender as well and we're across the road from a tower.
27 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Kim, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
I've requested more info so we can reach out to the property to see if we can resolve the issue.
Great service, just wish I didn't need it.
It was about a 15 minute wait to get an agent on the phone, but he (Russell) was very knowledgeable and quick to resolve my immediate problem (intermittent service). However, it sounds like the problem (components connecting with a distant router) is systemic and will likely come back. And since I work from home with many zoom meetings, I will likely need better reliability. My TVs constant buffering is also quite annoying but not nearly as critical as the laptop.
27 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Jerry, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
I've requested more info so we can reach out to the property to see if we can resolve the issue.
Excellent customer service.
27 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Rachelle, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Russell Hughes has helped me with…
Russell Hughes has helped me with several issues in the past. He is always very professional and efficient. Plus he has a great attitude.
27 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Gary, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Customer service Patrick & Alex are…
Customer service Patrick & Alex are very patient & knowledgable.
My only complaint is if the premium internet glitches on tv while watching pre-recorded shows - it will stop the program your watching & load up a new line of options to watch & then automatically spin to next program. Frustrating during football season on youtube tv.
Also Prime doesn’t load very well at all. We are in a Mt. RV resort but our internet tower is literally 15-20 ft in front of us. So that’s the only unexplainable problem.
25 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Tiff, thanks so much for sharing your feedback! We're glad to hear Patrick & Alex provided excellent customer service while getting you connected.
I am requesting more info so we can look into the issues at the property to see if we can get that improved.
The person that helped me did a great job
The person that helped me was very patient and knowledgeable. He was able to get my wifi working and also helped me update my TV. He did a really good job.
19 augustus 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Alex, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Unable to reestablish internet for days
27 juli 2024
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Dee, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
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