TengoInternet Reviews 

Gentleman that helped me was very professional and knowledgeable and quick to fix my problem.

Sammy the customer support rep was excellent. We were never able to cure our connection issues at the campground though. The wi-fi kept cutting out. When attempting to rectify the issue the wi-fi would drop not allowing us to fix the issue.

Russell Hughes assisted me with my issues. He was incredibly polite, very professional, and got my issues taken care of very quickly.

The representative was knowledgeable and very helpful. She explained what the problem was and then helped me fix it.

I had the pleasure of speaking with Russell who was an absolute JOY! Professional and knowledgeable is an unstoppable combo! Thank you!

I had a tv I could not get to connect, new tv. I called, the girl tried multiple things then told me I needed to move the tv to a faster network. After giving up for the night, I called back today & got a guy. I had him earlier to. Brandon?? He was great. We tried multiple things, but he knew what he was doing and it was working when we finished. I give the whole even 4, but I’d give him specifically a 5.

I am grateful to have received internet connection with TengoInternet today June 24. Thank you.

Andrew was thorough and stayed with me until the issues were solved. He was expertly knowledgeable and helpful. Thank you

Response to issue was less than timely. After extended exchanges I was informed that a ticket for the issue had been established three days before and it took three more days before access to Internet was available. Currently access is intermittent. I have been a customer for a number of seasons at this location and have become accustomed to the fact that bandwidth is limited and on weekends when occupation is high resources are compromised. Currently less than 10% of the campground is occupied and I have no guarantee of access at any given time. Have better access with my cell phone showing two bars as a hot spot. Really sad

Russell was excellent trouble shooting and correcting my issue promptly Ty

Vincent and Patrick are angels!! They get me back online and always invite me to call back if needed.

Great job, quick and very patient with me

We've had a really good experience with this company. I have a satellite system with my RV. We purchased Tengo Internet in order to stream on Demand etc. My Dish box would not recognize the internet service. When I called tech support, Michael walked me through all the steps in order to find the internet, reset the box and install the internet on my satellite box. It took about 20 minutes but it's been worth it!!
Thank you again.
Wallace Rollins
Dingerville USA

Not happy with the quality of service with the internet. It comes and goes and it not consistent.

Russell was an ABSOLUTE JOY to work with!! Spoke very clear and slow enough for me to understand, unlike the AI person.
He was very patient with me. I hope I get him anytime I need assistance!!!
Excellant employee and example of what customer service should be!!
Thank you Russell,
Jaye Bellomy

Service personnel are very knowledgeable and easy to reach and they try their best to help, but to charge $20 for a week of premium service and it takes me over an hour to watch a 30 minute show because of all the buffering makes it a waste of money. All I can do is email and Google a few things. I wish I could get my money back.

I would give them a ZERO if I could!! Been here a year, have done everything they’ve told me to do but yet my intermittent internet is still my fault. Do not trust these people!!!!

I've been experiencing unreliable service from day one with this company. It's always the same issue. The access point goes down and or speeds degrade to the point where the service is unusable. I call tech support and they reboot the access point every time. This is only a temporary fix as the problem occurs over and over. I've called dozens of times. You would think someone would realize there is a bigger problem here. But no, they continue to put a bandaid on the issue. Additionally, now you have to go through the typical automated service to speak to a real person. Once you get someone, they simply open a ticket and forward it to a technical person or group which is extremely frustrating. At this point I would absolutely NOT recommend this company and am looking for another provider. Lastly, this is the provider in my RV resort and many of the guests as well as management are fed up with this subpar service.

I tried to get some help with connecting my tv and never got a response to my question. We have used this service before but this time it didn’t work…

Russell helped me out today and it was a great experience! He helped me understand how to connect my phone & tablet. He was knowledgeable, kind and patient with me!