TengoInternet Reviews 

Worst internet. Hands down. A
Everyone at r.v. village complained about it !!

Isiah was awesome! he worked through the problem and was able to get our internet connected. He is a very polite and knowledgeable technician. Give him a raise!

I definitely needed help getting 2 TV's set up at Road Runner RV Resort. He was extremely patient and got everything working.

Representative (Isaiah) was patient, considerate and responsive. Solved my issue.

Sandra helped me through getting my smart TV to connect to the internet at Falls Creek Falls State Park in a very quick and professional mannor. Great Job Sandra helping us enjoy our camping vacation time. Sincerely; Mr and Mrs. Greg Ickes... Cookeville,TN

Alicia and Brett, the hosts. Absolutely best in customer service. They love what they do and love people. They take excellent care of the beautiful park.

Company personnel are great at their job but service is marginal, inconsistent at best

Russell Hughes did a great job walking me through resolving the issues I was having with the internet services at Sun Outdoors Sarasota.

Sandra was awesome!!! Her knowledge and patience were exceptional! She listened, offered help and solved my problem. She is a real asset to your organization.

Tengo started out strong for us and met our internet needs. About six weeks in, we experienced average speed rates of 5.O which made TV viewing nearly impossible. We were paying for speeds of 60. A fix did occur about 2 months later, however speeds failed about two weeks later. We hung on for the entire five months we were in our winter home feeling we should give Tengo the benefit of the doubt. I felt horrible calling all the time and complaining yet we paid for Internet services we never received. It was five months of uncertainty, frustration and disappointment.
We'll be looking for a different provider next season unless Tengo can prove they deserve our business.

So we paid $30 bucks to stream our television subscriptions and it worked for 1 or 2 nights with lots of loading interruptions. Then for the remaining 8 days the internet was so horrible we used our cell phone and adapter to watch tv! #rippedoff

My account has been messed up for quite some time. I received a voice mail message today telling me it was all fixed but the details the fellow left indicated it was still not correct. I called in and the fellow who answered my call was quite rude, he couldn’t wait to get me off the phone. I was trying to explain my circumstance and issues and she wouldn’t let me finish what I was saying several times, I finally said would you please let me finish what I’m saying.
In the end he did get the message and assured me the account is now correct. Time will tell I suppose.
The internet service itself has not been very dependable, we seem to suffer an outage pretty much daily. Not impressed overall.

This is a review of the internet service..(not my service call) I ended up using my hotspot with very little cell coverage and it was better than this internet. It took me 4 hours to watch an 1.5 hour movie. The buffering was painful and I never could load my prime account. The help I received when I called in was excellent.. he went above and beyond… ultimately there was nothing he could do.

I always get a knowledgeable staff member when I need assistance. They always know exactly what to do. They are fast, efficient and pleasant to work with.

Great support knowledgeable representative issue resolved within minutes. Sorry to have to edit this review within the first week had to sign in multiple times was told at the time I signed up I could have up to four devices signed in at a time every time I did this one gets kicked off. Very frustrating travel to same place yearly not likely to even use this service next month definitely not next year. UPDATE unfortunately didn’t even make it the one month I originally signed up for service got so bad I had to cancel it hoping for a refund I would not recommend this service to anyone. In the 16 days I tried to use this service had to call them 5 times VERY POOR SERVICE.

We were camping in Bodega Bay and reached out to get support on getting the internet up and running. We worked with Vincet who was very helpful, patient and professional. Vincent was able to help us in no time and was able to get us connected. Thanks again for all the great help from him.

Cable has been out over three weeks.They still haven't even gotten close to fix any it.They read from script.You have zero customer service zero professionalism

Service from the technician was good. Actual Internet service was poor. Paid for a month of premium coverage and in less than 24 hours it barely worked.

We have been connected now for about 72 hours and the service thus far has improved from the first day. It is not terribly fast but so far it is adequate for uploads and streaming.

I do want to be completely clear that the technicians I have communicated with on the phone have been wonderful. They have been kind and willing to assist in any way they can. Kuddos to all of them.

Service was excellent! The technician solved my problem and was very friendly and professional.