Upon arrival at Zion Park RV, we had difficulty connecting our two Smart TV’s to WIFI. I called customer support and Micheal provided excellent service helping us get connected. His expertise and pat... Toon meer
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Lees wat reviewers zeggen
Service over the phone is fine... but actual internet service is sketchy! After days its still in and out... considering another provider If they look at my account they can see that my service has... Toon meer
Bedrijf heeft geantwoord
Customer service Patrick & Alex are very patient & knowledgable. My only complaint is if the premium internet glitches on tv while watching pre-recorded shows - it will stop the program your watch... Toon meer
Bedrijf heeft geantwoord
I do not know if the internet everywhere in the park is as poor as mine, but mine continually lags, buffers, stops, and indicates no internet. I have called Tengo internet probably ten times reportin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TengoInternet has provided outdoor wireless connectivity to businesses since 2001. Our approach to outdoor WiFi solutions has been proven to: 1) Improve guest ratings 2) Reduce guests complaints 3) Increase occupancy 4) Enable customers to generate revenue from their WiFi investment. We have installed over thousands of WiFi networks throughout North America, successfully connecting millions of consumers. We serve our valued customers from our corporate headquarters in Austin, TX and our network operations center in San Antonio, TX.
Contactgegevens
3300 N I-35 Suite #600, 78705, Austin, Verenigde Staten
- 512-469-7660
- info@tengoInternet.com
- www.tengointernet.com
4,4
Uitstekend
1K reviews
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Tech just wanted me off the phone
Tech just wanted me off the phone. Very Rude. I called back and spoke to another Tech Request #987611, Who did a great job.
10 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Tony, thank you for sharing your feedback. We're sorry to hear that you've had a frustrating experience with your first call. We will provide additional training to improve our customer service/support.
Tengo simply cannot deliver service to…
Tengo simply cannot deliver service to Sunvista Resort. Every week the service goes out for 1 - 2 days. Pretty consistently. The support does not provide information on the problem or when the service will be restored. They say technicians are on it yet no one is there to fix the problem. If they are fixing it why does it go out every week? I asked for a reimbursement yet have yet to receive one. They are just robbing customers. Avoid.
9 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi David, we are sorry you are experiencing ongoing issues. We have technicians onsite this week to resolve and improve the network. We anticipate the work taking 2 days to complete. Please reach out to us after the work is completed if you are experiencing any other issues.
Absolutely AMAZING customer service…
Absolutely AMAZING customer service from this representative. He knew exactly how to help and got the job done efficiently and quickly! Thank you!
10 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Abigail, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Issues with Tengo Internet
We have had issues maintaining uninterrupted service; first was an apple rotating mac address thing that was not mentioned in the Tengo literature. Second was the correct way to get the second device connected using a coupon designed for two devices; third was just getting kicked off during Tengo maintenance work.
9 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Leo, thank you for sharing your feedback. We're sorry to hear that you've had a continually frustrating experience and we've reached out for additional information so we can work toward a resolution.
Responding
Getting back to me was good but fixing the problem is still something that has not been done. I have a roku tv so it requires wifi and tengointernets wifi never works so I can't ever watch tv.
8 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Anna, thank you for sharing your feedback. We're sorry to hear that you've had a continually frustrating experience and we've reached out for additional information so we can work toward a resolution.
Antwoord van TengoInternet
Hi Jeff, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Ashley from support was great and got…
Ashley from support was great and got us up and running...still having issues with my gaming phone as it will not connect or drops the connection in very short order and has difficulty finding the network.
1 februari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi John, thank you for sharing your feedback. We're glad to hear Ashlee provided excellent customer service while getting you connected. We're also sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
Support was awesome
Support was awesome. Understood & quickly helped with my problem - getting free access using a coupon code. Internet itself is slow & often "flakey" in this large rv park. Not sure if I would be happy paying rates given on tengo login page.
30 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Deb, thank you for sharing your feedback. We're glad to hear we provided excellent customer service while getting you connected. We're also sorry to hear that you've had a frustrating experience and we've reached out for additional information so we can work toward a resolution.
How about giving more info?
The service technician knew I was calling about not having internet service, said they were aware of the issue. But wouldn’t it be nice if there was some estimate of how long it would take to repair? Or maybe a text message to inform me that internet was down and what they were going to do to fix it?
29 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Gwen, thank you for sharing your feedback. We're sorry to hear that you've had a continually frustrating experience and we've reached out for additional information so we can work toward a resolution.
Great fast service
Great fast service. Helped until the issue was resolved.
28 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Joseph, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
service was necessary and it was delivered
Isaac was tasked with getting the Internet to two separate fire sticks running to TV s in our RV. Not an easy task I'm sure but within a short time we were up and running.
23 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Ellen, thanks so much for sharing your feedback! We're glad to hear Isaac provided excellent customer service while getting you connected.
Antwoord van TengoInternet
Hi Teresa, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Your Rep didn't seem to want to listen…
Your Rep didn't seem to want to listen to me and even try and understand my problem. I hung up without any guidance of how to connect to my account.
18 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Pa, thank you for sharing your feedback. We're sorry to hear that you've had a continually frustrating experience and we've reached out for additional information so we can work toward a resolution.
Patrick did a great job troubleshooting…
Patrick did a great job troubleshooting connecting our two RV TVs at our campground
17 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Susie, thanks so much for sharing your feedback! We're glad to hear Patrick provided excellent customer service while getting you connected.
They were able to walk us through…
They were able to walk us through connecting to our TV based on the model. It was so nice to speak to someone.
9 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi EM, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Very helpful when I needed help works…
Very helpful when I needed help works great no problems
10 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Darlene, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Russel did a fantastic job
Russel did a fantastic job
He made the process very easy
Thanks Russel
8 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Terri, thanks so much for sharing your feedback! We're glad to hear Russell provided excellent customer service while getting you connected.
Vince was great helping my device get…
Vince was great helping my device get up to speed
4 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi James, thanks so much for sharing your feedback! We're glad to hear Vince provided excellent customer service while getting you connected.
Great tech
Great tech. Had me up and running in minutes and gave me more then I ask for with help to not have to put in password every time.
6 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Daniel, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
Very patient and extremely helpful
Very patient and extremely helpful. We only use Tengointernet at this park so i can’t always remember the process. The patience they show me is always excellent. A great and affordable service.
4 januari 2025
Review zonder uitnodiging
Antwoord van TengoInternet
Hi Ned, thanks so much for sharing your feedback! We're glad to hear we provided excellent customer service while getting you connected.
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