Products incorrectly price labelled - false advertising. Extremely rude ignorant patronising young woman working there who couldn't make it more obvious she hates her job from the tone of he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service terrible my order wasn’t correct have sent 5 emails over a week and not one response
Bedrijf heeft geantwoord
Nic shots not included in short fill. Other shops that I've used (ecirette and ecigarettesworld) include this as standard. Should be marked clearly that nic shot is either not included or add an opt... Toon meer
I decided to get a vape to help me cut down on smoking. Not only what The Ecig Store website easy to navigate, it is absolutely amazing in pricing as well as postage costs. The next day delivery... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ireland Premier Vape Supply Company
Contactgegevens
23, Town Park Centre, Tuam Rd, Galway, Ierland
- 0035391756835
- info@theecigstore.ie
- www.theecigstore.ie
2,9
Gemiddeld
689 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent service
22 juli 2022
Antwoord van The Ecig Store ireland
Hi Oskar thank you for your review. The items that were in stock were shipped on the 14th July and deliverd on the 16th. We have already refunded the full order last Friday. Refunds can take 4-5 working days but should show in your account very soon.
Kind regards
Gerry
Fast service.
19 juli 2022
Very expensive
Very expensive, glass was not in stock, was told they would send the rest of the order and refund me for the glass however never recieved any refund, would buy from kix or e-cigarettes world next, both much cheaper for the same stock.
18 juli 2022
Antwoord van The Ecig Store ireland
Hi
I've reviewed your order and can see it was completed on 14 July. We proceed your refund for on the same day but refunds can take 4/5 working days to appear in your account. Our prices are in line with other high street retailers and we clearly display our prices so you know exactly what you paying before you check out. We also offer free shipping on orders over 30€
Which really is a great offer. If you would like any more info drop me an email
Gerry@theecigstore.ie.
Kind regards
Gerry
I can't really leave a good review…
I can't really leave a good review since i still haven't got my package. Ordered last Tuesday evening and still haven't got my order yet, now Monday the following week.
18 juli 2022
Antwoord van The Ecig Store ireland
Hi Martin
We are not aware of a missing parcel. We have no record of you informing us that your item was not received. We shipped your order last Tuesday the 12th of July. Please drop us an email to weborders@theecigstore.ie and we can chase it up for you. We can only resolve a problem once we have been told.
Kind regards
Gerry
Overpriced compared to high street stores
Not the best website in terms of usability. Looking through the liquids feels disorganised.
Items are over priced. Online shops should save you money, not be more expensive than the high street stores.
Quality of the house e liquids is poor to average and should be 3 for 10 euro not 12 euro.
There are better online ecig stores out there.
15 juli 2022
Antwoord van The Ecig Store ireland
Hi Joe sorry you were not happy with your purchase. Our prices are in line with other retailers. Your liquids worked out at 4.17 per bottle under our 3 for 12.50. I don't know of many vape store that sell 3 for 10€. As regards to our own brand eliquids we have sold this range for over 8 years and very rarely get a complaint.
Kind regards
Gerry
Fantastic service this is my 3rd time…
Fantastic service this is my 3rd time getting products from them and they have always been amazing at making sure everything arrives on time and are packaged well I will definitely be buying more from here
13 juli 2022
excellent choice & service
excellent choice & service. Delivery is super fast and everything came just as expected. Cant fault them!
13 juli 2022
Avoid this Store…
I ordered a replacement pod online for collection in the northside shopping centre store. When I arrived to collect it on the Saturday I was informed they had none and no order was put in as Hale Vape was taking over the store on the Monday. I was told to cone back in on the Tuesday and they would have one for me. I wasted my time travelling back to the store on the Tuesday to be told again sorry we dont have one of these in stock. The assistant took my name, address and email down and told me she would have the product I had paid for posted to my hone address. This was 2 weeks ago now and I have received nothing and have not got what I have paid for.
11 juli 2022
Antwoord van The Ecig Store ireland
Hi Glen I'm very sorry for the mess we made of this. Unfortunately the store has has become a Hale store and the rebrand took place over the weekend that you orderd your click n collect. We have now removed the store from click n collect so this does not happen again. I have also refunded your order
And again offer my sincere apologies for out handling of this.
Kind regards
Gerry
Vape
The shop I used to buy my liquid has now changed to Hale and I don’t like there products so I looked up to see if I could order on line and I could.
10 juli 2022
Great service and quick delivery.
10 juli 2022
I have ordered and ecigarette
I have ordered and ecigarette, with liquid, got the ecig in the wrong color, and the liquid was the incorrect nicotine amount. Other than that, the parcel arrived on time.
4 juli 2022
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