www.thefridgefiltershop.com Reviews 

Dreadful - -DO NOT USE THESE PEOPLE. ORDERED 3 Filters - eventually - -one arrived - sent many many emails and no response - -they are just taking peoples money and delivering nothing. DO NOT USE - -MANY REVIEWS saying the same below.

Awful experience. Ordered and paid for filter never arrived. No reply to my emails, managed to get through on phone ONCE and they said they would send another one - that one never came either. Still no replies to emails and now can’t get through on phone - answer machine won’t let you leave a message. Trying to get my money back through the bank now. DO NOT USE THIS COMPANY

I made a repeat order with the Fridge Filter Shop ordering exactly the same filters I had purchased before with no issues. When the filters arrived, they would not fit, and the connection detail was different. I contacted them but only got an automated response, when I finally did get a response they said they would sort it out but we are about 1 month later and it is still not resolved. I would not recommend this company.

Have been a customer for many years and received filters without any issues, that is until we have tried to contact the company about a return as we no longer require the type of filter received in the past due to a change of fridge. Apart from a reply to the first email the other 3 have gone unanswered. There never seems to be anyone to answer the telephone certainly not at the time during business hours we have tried. Have also asked for the company’s complaint procedures via the chat function and had no contact. Very poor, hopefully I have now successfully cancelled my subscription and won’t deal with them again!

An excellent service and delivered quickly. The advice I received was very helpful in ensuring the exact replacement. I will definitely continue to purchase from the Fridge Filter Shop.

Less than one star.

I placed my order on 29th January 2026. I emailed them on 8th Feb, 12th Feb and just now. No response and no sign of my filter which I paid £44.99.

Should have read the reviews. DON'T ORDER FROM THIS COMPANY!

I would strongly advise avoiding Fridge Filter Shop.
I placed an order for fridge filters over four months ago and have still not received them. After waiting patiently and attempting to resolve the issue, I requested a refund — which has also not been processed.
Communication has been extremely poor, and despite multiple attempts to get this sorted, there has been no satisfactory resolution.
Looking at other recent reviews, it appears I am not alone in experiencing these issues, which is very concerning.
I would recommend potential customers proceed with caution and consider purchasing elsewhere.

Clearly a scam! Ordered a filter and item was not delivered. I then emailed Customer Service who responded about a bad batch, and that I should expect delivery in a week - that was 2 weeks ago!

I have now asked for a full refund to be processed.

Needless to say, STEER CLEAR!

Really wished I had checked Trustpilot but had ordered a filter from this company last year which was fulfilled. Ordered a new filter over 3 weeks ago no contact on contact form no answer on telephone. Will contact bank for refund! Surely this is fraud, will look into taking this further to trading standards DO NOT USE THIS COMPANY

Ordered a Samsung fridge filter in December - received it in February. I emailed several times to chase up and they had excuses, then when a refund was requested they stopped communicating. I am not convey that the filter is genuine and won’t be using it. Shocking service - avoid at all costs!

Ordered filter, never turned up. Tried to contact them, after no response I then informed my bank, who returned my money. I then got a snotty email from them saying the filter was sent by untracked Royal Mail and not there fault it didn't turn up. The next day I got a response to my emailing chasing the order from another person saying they were just despatching it. Seems they don't check what story they tell the customer! Avoid at all costs. I should have checked on here first.

Stay clear ! One star is too much. These scammers took two payments on a reduced cost subscription and have delivered nothing. Order shows as delivered with no proof of delivery info. Not answering phone calls and the chatbot says they will notify by email if you leave before they reply! Obviously a shady set up if not a complete scam. Now need to make sure PayPal don’t pay them again.

If I could give zero stars I would. Over 6 weeks for deliver, and still waiting. Poor communication and excuses. It’s not the first time either, so I guess it is my own fault for giving them the benefit of the doubt and using them again. If you can’t deliver a service, don’t offer it!

Ordered my fridge filter 6 weeks ago. Only received a load of waffle about supplier spotted defects. Not a single reply to my emails, no refund.
Raised a dispute with my CC.
Avoid

Zero Star is far more accurate for this company. Really wish I'd checked Trust Pilot before placing an order. Order an in stock filter that according to their site should arrive in 2 to 3 days but 5 weeks later the status still shows not despatched. They don't answer telephone and despite sending 3 emails I only received one reply which was clearly an automated response. Had to contact my Bank who stepped in and arranged a refund for me. DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY. If in doubt after reading this then simply take a look at the other reviews for this company. Shocking that no-one has stepped in and closed them down!!

It is a scam. I ordered some filters and they claimed there was a supply issue - a bad batch stuck in a warehouse. Weeks later I asked where my order was and got exactly the same email again. Avoid this company at all costs.

If there was less than one star I would use it. Ordered filter delivered in plastic bag damaged - absolutely no packing. Complained and they said they would send another one. It didn’t arrive. Complained again and assured another would be sent this time. Guess what , nothing arrived. Now asked for a refund - waiting!! A terrible company to deal with with very very poor in fact no customer service.

One star rating is too generous i am disgusted
This company morphs as many things- a doubtful enterprise. In 2023 they sent me useless misfits. They did not provide any labels with a return address. They sent me again in 2024 and 2025. They debit under aqua filters. They are uncontactable. Once they get hold of ypur bank account they conrinue to raise debits. Smart operations. I have asked my bank fraud department to investigate how they can use my old debit card number to process payments. Something is rotten here. I feel amazon is being misused. Because of them I only buy on line from companies who are linked to Paypal. We are victims of this phony outfit. I buy my filters from currys or donestic and general

Dont waste your time.
I didnt read the dire reviews on this company and indeed my experience is echoing a lot of others - to the point that I was also advised that a faulty batch of filters had arrived - not so sure now. I am wondering whether to write to trading standards.

Terrible company, this is a scam. Ordered 2 Samsung filters and have not received them over 6 weeks later, they do not respond to calls or emails after you have chased them. Now having to go through credit card to try and get my money back. AVOID