This case was for an existing client who continues to return to The Mortgage Lender because of the outstanding service, speed, and efficiency they consistently receive. This level of service is... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Poor retention strategy, they are just milking landlords when they come off their 5 year fixed rate offer periods. A totally unsympathetic approach to landlords. They couldn't even agree any sort of p... Toon meer
Bedrijf heeft geantwoord
Lots of lenders in the specialist space get the underwriting process wrong. Too often it becomes convoluted and questions are asked which delay the process but have little bearing on the decision maki... Toon meer
Bedrijf heeft geantwoord
Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
People in our industry talk about ‘specialist lending’. And sure, technically that’s what we do, but ‘specialist’ isn’t how we see ourselves. Ditch the industry chat and our business is simple — it’s just lending for Real Life. We're here to help people in unique situations buy the home of their dreams and support our customers. Ours is a world of individuals - everyone is unique. We help people with unique circumstances into the homes of their dreams. Supporting the self-employed, the entrepreneurs, the help-to-buyers, and the buy-to-letters - that’s real life lending.
Contactgegevens
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, Verenigd Koninkrijk
- 0344 257 0416
- marketing@themortgagelender.com
- www.themortgagelender.com
4,1
Goed
912 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rachel G was excellent throughout the…
Rachel G was excellent throughout the process and always communicated with me. Wish all underwriters were like this.
Thanks again Rachel.
27 november 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Thanks for leaving such an amazing review and calling out the great service you received from Rachel. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
The case has been dealt with very…
The case has been dealt with very promptly and efficiently.
30 oktober 2025
Antwoord van The Mortgage Lender
Hi Malcolm, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Excellent service However if as a lender you are charging 3,4,5,7% fees then you ought to stop charging application fee.!! These small charge is putting off passing more applications to you.
Excellent service
27 oktober 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Bankim, thank you for taking the time to share your feedback. We’re really pleased to hear you’ve had an excellent experience with our service, and we appreciate your comments about our fees. We’ll make sure this is passed on to the relevant team for review.
Many thanks, The Mortgage Lender.
Tina Naidoo was beyond brilliant…
Tina Naidoo was beyond brilliant helping us to secure the mortgage our clients so needed to help purchase their new home.
Although their circumstances change during the application TML, worked with us and the clients to make sure they could retain their Offer and secure their new home.. what a refreshing, experience. I won't hesitate to use them again
29 oktober 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Joanna, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
this is absolutely a no nonsense lender…
this is absolutely a no nonsense lender who at DIP stage when they say they will lend they do subject to valuation. The staff are really friendly and knowledgeable. The Underwriter Rachel Glue was efficient and extremely quick. A very straight forward experience. Well done TML and thanks
21 oktober 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Marcus, thank you for sharing such a positive review and recognising the excellent service from our staff and underwriter Rachel Glue. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Good consistent underwriting and…
Good consistent underwriting and received regular update during the application.
6 oktober 2025
Antwoord van The Mortgage Lender
Hi Szabolcs, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Very helpful and friendly team
Very helpful and friendly team. Service level is excellent
29 juli 2025
Antwoord van The Mortgage Lender
Hi Farrukh, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
A difficult case went to offer and…
A difficult case went to offer and completed
25 september 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Andrew, thank you for giving us a 5* review! We’re delighted to hear you were pleased with the service you received, and we look forward to supporting you with more client cases in the future.
Many thanks, The Mortgage Lender.
Regular updates knowing what was…
Regular updates knowing what was required, made the process more affective to proceed to offer.
18 september 2025
Antwoord van The Mortgage Lender
Hi Mark, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
A great Lender for tricky cases.
A great Lender for tricky cases.
19 september 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Matt, thank you for your feedback. We look forward to being able to help you with more client cases in the future.
Many thanks, The Mortgage Lender
Terrible company..tooka year back and…
Terrible company..took a year back and fourth requesting unnesessary documents took 9 months to approve.. gave us 5 days to complete..solicitor unable to meet the deadline ..this was then rekeyed and offered a significantly lower amount..caused soo much headache and wasted so much time..avoid
12 september 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Uz, We’re sorry to hear that you feel you have had a poor experience with us. I'm sorry you feel that the process was lengthy. As a specialist lender there are occasions where we may need to request further information and this can sometimes result in an extension to our published timescales. This helps us get the decision right first time. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. www.themortgagelender.com/complaints
Outstanding & exceptional team
Outstanding & exceptional team, speed of turnaround, along with a proactive approach. As a result: Happy customers, too.
10 september 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Ajay, thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again.
Many thanks, The Mortgage Lender.
Antwoord van The Mortgage Lender
Hi Mohan,
Thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service.
Many thanks, The Mortgage Lender
Great service
I had 3 underwriters , they were ALL brilliant, patient, clear and just great .
4 september 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Penny,
Thank you for leaving such an amazing review and highlighting the great service you received from our underwriters. We’ll be sure to pass on the feedback.
Many thanks, The Mortgage Lender
Worst lender out there
This lender is the worst lender you could ever work with. 7 months back and forth. Will ask for a document and clarification, when provided within hours of request, it takes them 2 weeks to respond. Guess what, they then ask for something else. My issue is why are they unable to request all information at once. This lender has the most incompetent team. After 7 months of forth and back, they were asking about my umbrella company’s (employer) compliance with HMRC. This has nothing to do with me because my taxes have been paid and they had all the receipt. I’m unsure if it’s incompetence or poor policy and procedure. How am I suppose to answer for an employers compliance. I could defend my compliance not another entity. Avoid this guys if you want to progress in life. I ended up pulling out of the process. Luckily another lender offered a mortgage in 3 weeks. It took this lender 7 months to do compliance and final straw was them asking me for information that has nothing to do with me.
If I could give less than 1 star I would. Stay safe guys.
28 november 2024
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Thanks for taking the time to leave a review, and we're sorry to hear this. We've sent an email via Trustpilot asking for a couple more details to allow us to look into this further and assist you.
Wont go above minimum expectations for brokers
The process time to underwrite a case is not as good as other lenders. A particular case we needed that had a completion date set and letter from the solicitors to confirm this. The underwriter would not assess this as an exception even with the BDM involved. I was also set to go on holiday and wanted this to be resolved before I go, however, unlike other lenders they were adamant that they would not do this. Also, just to point out this was a completely one off request and in the last 4 months over 5 cases have been submitted to them. I guess this experience was purely down to one unreasonable underwriter.
13 augustus 2025
Review zonder uitnodiging
Antwoord van The Mortgage Lender
Hi Mobeen,
We’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this.
https://themortgagelender.com/customers/customer-complaints
Antwoord van The Mortgage Lender
Hi Cara, we’re delighted to have been able to help. Thanks for the 5- star review.
Many thanks, The Mortgages Lenders.
Great Common Sense Underwriting!
TML has such a friendly team! Pleasure to do business with, they make a broker's life easier with their common sense and desire to lend :)
20 augustus 2025
Antwoord van The Mortgage Lender
Hi AR,
Thanks for leaving such an amazing review and calling out the great service you received. We’ll be sure to pass on the feedback. Many thanks, The Mortgage Lenders.
Human Approach underwriting
The Lender do what they say they would.
Was updated throughout the mortgage application process.
14 augustus 2025
Antwoord van The Mortgage Lender
Hi Ade, we’re delighted to have been able to help. Thanks for the 5-star review.
Many thanks, The Mortgage Lenders.
Horrible lender to work with
Horrible lender to work with - i have this experienece 2wice. For a BTL lender - they are too picky wherein if other lenders who do not have any requirements of income. I dont have an issue with lenders doing thier DD but this lender is not at all a lender I will work with for sure. 5m to application to offer for a BTL.. insane..
16 augustus 2025
Antwoord van The Mortgage Lender
Hi there, we’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this. https://www.themortgagelender.com/complaints.
Many thanks, The Mortgage Lender
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