Have never purchased underfloor heating before as we have always just subbed people in to do it. Called in and met Jaime who instantly was so helpful!! She has been incredible all the way from enquiry... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Standard delivery was next day, ordered pm and arrived next am. Very good communication, order and shipping confirmation within a couple of hours, great experience. This was the same for 2 seperate... Toon meer
The most excellent help from Luke at underfloor heating. He’s the reason why my order was so precise. I love it when companies hire people who are extremely helpful. It’s getting rare. The delivery ma... Toon meer
We had a problem with a thermostat unit that locked out by itself and then wouldn't re-pair with the app - Pro Warm themselves were incredibly helpful and patient guiding us through trying to get it b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- ook in
- Bouwmaterialen leverancier
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Loodgieterwinkel
- Sanitairwinkel
Over The Underfloor Heating Store
Geschreven door het bedrijf
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Contactgegevens
Unit 16 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 567016
- customerservices@theunderfloorheatingstore.com
- www.theunderfloorheatingstore.com
4,7
Uitstekend
9K reviews
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Heeft 23% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Very good communication and support
Very good communication and support, with fast delivery
20 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Steve,
We are so pleased to hear that you had a positive experience with us and appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Great communications and advice
Great communications and advice . David was very helpful both on the phone and via e mail
6 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Michael,
Thank you so much for taking the time to leave us feedback of your purchase. We are so pleased to hear that David was able to assist you. He will be made aware of your review also. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Stuff arrives next day and they always…
Stuff arrives next day and they always have stock.
6 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Good Afternoon,
We are so pleased to hear that you were able to purchase what you needed and that your order arrived in good time. Please let us know if you require any further assistance.
Kind regards,
Hayley
Fine thanx !
5 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Timothy,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated.
Kind regards,
Hayley
Thank you to The Underfloor Heating Store
I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his name in support) they have been both friendly, polite and professional. Jaime especially was not phased by any of what might have seemed obvious questions from my part.
6 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi James,
Thank you so much for your lovely review. We know that it can be quite daunting making a purchase of underfloor heating so our sales advisors and technical support team will always help to make the process as easy and smooth as possible.
I will make Jaime and Dave aware of your feedback also. Please let us know if you require any further assistance.
Kind regards,
Hayley
Alsways good products and quick deleivery
Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send me a kit free of charge as goodwill as stated that you have to buy these as additional item.
Thank you for your products
28 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Khaled,
It is great to hear that we were able to assist you with your issue and appreciate the time you have taken to leave us a review of your experience with us.
Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Great service and communication
Great service and communication
28 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Paul,
Thank you so much for taking the time to leave us feedback of your purchase. Please do not hesitate to contact us for any further assistance you may require.
Kind regards,
Hayley
Antwoord van The Underfloor Heating Store
Hi Michael,
Thank you so much for leaving us a review of your purchase. We very much appreciate it.
Kind regards,
Hayley
Great communication
Great communication, friendly staff, quick delivery
7 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Dave,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is very much appreciated.
Kind regards,
Hayley
Good price,quick processing and…
Good price,quick processing and delivery and well packaged and a decent delivery company
Thanks
6 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Trevor,
We are so glad to hear that you havd a smooth shopping experience with us and appreciate the time you have taken to leave us feedback of your purchase. Please let us know if you require any further assistance.
Kind regards,
Hayley
Lateef was excellent
Lateef was excellent. Great communication and sorted my order super quick.
Overall one of the best customer experience I have had in a while!
5 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Felix,
Thank you so much for taking the time to leave us feedback of your purchase. It is greatly appreciated. We are so pleased that we were able assist you so quickly. Lateef will be made aware of your review also.
Kind regards,
Hayley
Great company to deal with
Great company to deal with. Advice on tap if you need it, responsive customer services, and good quality products.
2 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi James,
We are so pleased to hear that you had a positive experience with us and were happy with our products. Please do not hesitate to contact should you require any further assistance.
Kind regards,
Hayley
Very rapid response back and solved all…
Very rapid response back and solved all the issues that came up with professionalism and attention to details!
5 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Benjamin,
Thank you so much for your kind review. It is very much appreciated. We are so glad to hear that we were able to assist you with your requirements. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Antwoord van The Underfloor Heating Store
Hi Clive,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Easy to select products required
Easy to select products required, and choices.
29 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Andrew,
We are so pleased to hear that you found our products easy to choose from and very much appreciate the time you have taken to leave us your feedback. Please let us know if you require any further assistance.
Kind regards,
Hayley
prompt efficient service
28 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Stephen,
Thank you so much for taking the time to leave us a 5* review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Outstanding service!
Outstanding service!
Order placed after lunch time and arrived just ahead of the 09.00 - 12.00 delivery slot the following morning!
NB: this was a thermostat replacement under lifetime guarantee, do doubly happy. 😃
28 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Julian,
We are so pleased that we could assist you with replacing your thermostat and that the parcel arrived quickly. Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Ordered on a Saturday and delivered…
Ordered on a Saturday and delivered earlier than expected on Monday. Easy and quick.
2 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Good Afternoon,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated. We are so pleased to hear that your order arrived quickly.
Please do not hesitate to contact us for any other requirements you may have.
Kind regards,
Hayley
Very happy with lateef his help was…good
Very happy with lateef his help was great
29 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Billy,
Thank you so much for taking the time to leave us a 5* review of your purchase. Lateef will be very appreciative of the feedback.
Kind regards,
Hayley
Fantastic customer service and all…
Fantastic customer service and all delivered on time.
Excellent
13 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Jason,
We are so pleased to hear that you had a positive shopping experience with us and appreciate the time you have taken to leave us a review of your purchase. We hope to hear from you again should you have any further requirements.
Kind regards,
Hayley
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