Have never purchased underfloor heating before as we have always just subbed people in to do it. Called in and met Jaime who instantly was so helpful!! She has been incredible all the way from enquiry... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Standard delivery was next day, ordered pm and arrived next am. Very good communication, order and shipping confirmation within a couple of hours, great experience. This was the same for 2 seperate... Toon meer
The most excellent help from Luke at underfloor heating. He’s the reason why my order was so precise. I love it when companies hire people who are extremely helpful. It’s getting rare. The delivery ma... Toon meer
We had a problem with a thermostat unit that locked out by itself and then wouldn't re-pair with the app - Pro Warm themselves were incredibly helpful and patient guiding us through trying to get it b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- ook in
- Bouwmaterialen leverancier
- Bouwwinkel
- Ketel- en verwarmingsdienst
- Loodgieterwinkel
- Sanitairwinkel
Over The Underfloor Heating Store
Geschreven door het bedrijf
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers.
At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems.
Explore our product range
Contactgegevens
Unit 16 Carnival Park, SS14 3WN, Basildon, Verenigd Koninkrijk
- 01268 567016
- customerservices@theunderfloorheatingstore.com
- www.theunderfloorheatingstore.com
4,7
Uitstekend
9K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 23% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Exactly what I wanted.
Everything arrived promptly and my order was exactly as expected. Its not often this happens on line.
11 februari 2026
Review zonder uitnodiging
Staff are knowledgeable and really…
Staff are knowledgeable and really helpfull
17 februari 2026
Review zonder uitnodiging
Expect lukewarm
Install proper insulation before, and leave 10mm space so that heat is properly diffused. Wait at least one hour at 27c to be able to reach a 25c on the floor, windows closed in a 5 sqm space.
23 februari 2026
Review zonder uitnodiging
We accidentally put the wrong shipping…
We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they could change it and they did! So everything arrived as it should and quickly. Great service - thank you!
6 februari 2026
Review zonder uitnodiging
1st class service ordered Sunday…
1st class service ordered Sunday delivered Tuesday everything wrapped and packed well
17 februari 2026
Review zonder uitnodiging
Professional and a great service and…
Professional and a great service and product
9 februari 2026
Review zonder uitnodiging
Zac was brilliant
Zac was brilliant. I asked SO many questions, and he patiently and knowledgably answered every one of them
9 februari 2026
Review zonder uitnodiging
Exactly as described superfast delivery
Exactly as described superfast delivery
Exceptional Quality will definitely order again from this company.
Thank you
4 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Max,
We are so glad that your order arrived in good time and that you were pleased with the products. We look forward to hearing from you again.
Kind regards,
Hayley
Good and helpful advice by the staff…
Good and helpful advice by the staff before the order was placed. Thanks
13 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Aziz,
Thank you for much for providing us a review of your purchase. We are glad to hear that we able to provide you with the advice you needed prior to making your purchase.
Please let us know if you require any further assistance.
Kind regards,
Hayley
Joe F was great and helped me through…
Joe F was great and helped me through the full process making it very easy.
18 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Joshua,
We are so pleased that Joe was able to assist you with your requirements and appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Used many times, always 5-star
I have used this company for many years, and have never had any issues. They have also been very helpful in providing guidance on installations and products
17 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Darren,
Thank you so much for your review and for your continued custom. We very much appreciate it. Please do not hesitate to contact us for any other assistance you may require.
Kind regards,
Hayley
Definitely Recommend
I would definitely recommend The Underfloor Heating Store ! The after sales customer service is amazing!
30 januari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Deepa,
We are so glad that we were able to assist you with your requirements and very much appreciate the time you have taken to leave us feedback of your purchase.
Kind regards,
Hayley
Great service
3 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Gavin,
Thank you so much for taking the time to leave us a review of your purchase. It is greatly appreciated.
Kind regards,
Hayley
Really quick delivery
Really quick delivery, good quality products and really good customer support.
13 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Ashley,
We are so pleased to hear that your order arrived in good time and that you were happy with our products. Please let us know if you require any further assistance.
Kind regards,
Hayley
Avoid
The chipboard system they sell is not manufactured within acceptable tolerances. After laying and overlaying cementboards, wherever a pipe turns around in a grooved channel, there is now a squeak. Wasted thousands for a substandard flooring solution. Avoid.
15 februari 2026
Review zonder uitnodiging
Alfie is my go to for underfloor…
Alfie is my go to for underfloor heating great service nice fellow.
11 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Andrew,
Thank you so much for taking the time to leave us a review of your purchase. It is very much appreciated and Alfie will also be made aware. Please do not hesitate to contact us for any further requirements you may have.
Kind regards,
Hayley
Had a issue with the settings on my…settings
Had a issue with the settings on my system by the way it’s was user error nothing to do with the ProWarm system I have installed which by the way is a great underfloor heating system very happy with it great product highly recommend
I emailed the support team and Michael got back in touch and over a few emails to help him understand my issues the problem was resolved Brilliant!
Not only is the system they supplied fantastic but the support was second to none I would and will recommend them to all my family and friends
Well done Michael and all the team
12 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Brendan,
What a lovely review! Thank you so much. We are so pleased that you are happy with your underfloor heating system and that Michael was able to assist you with the issues that you had. Please let us know if we can assist you with anything else.
Kind regards,
Hayley
5 Star service
5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I will 100% use Under floor heating store again Fantastic customer service & excellent product
The underfloor heating mats also come with a lifetime guarantee if installed by a qualified person.
I can’t thank David Enoch for all the support he has given me .
11 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Chris,
Thank you so much for your lovely review. We are so glad to hear that David was able to assist you with your requirements and will be making him aware of your review. We look forward to hearing from you again.
Kind regards,
Hayley
Great service
Easily ordered - ordered Friday came Monday brilliant
6 februari 2026
Review zonder uitnodiging
Antwoord van The Underfloor Heating Store
Hi Gillian,
Thank you so much for taking the time to leave us a review. It is great to hear that your order arrived in good time. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Hayley
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.