The Underfloor Heating Store Reviews 

I phoned the company at about 2 o'clock in the afternoon for a quote I spoke to zac who was very helpful i told him what I wanted and he said he would send me a quote via email ... the email arrived about 10 minutes later with a realy good price so I phoned again to order it .. it arrived the next day . Very impressed with the service and would recommend!

Used twice now. Great experience both times

Efficient service and quality goods.

Quick reliable service

Fast efficient service, if in some cases a bit too efficient! I did ask for my shipment to be delayed and this was confirmed as such but alas it arrived the next day. Otherwise it would have been 5 stars. That said, I've not fitted anything yet, so cannot comment on quality etc.

Service, order confirmation, call back, delivery...all great

Great Service. Easy to order online and materials turned up in a couple of days. Would recommend and definitely use again.

Quick delivery, great price , customer service was professional and quick response. Well recommended The Underfllor Heating Store 👌🏻

Super fast delivery, easy to navigate website. Very competitive prices

I ordered fibre-cement flooring with associated accessories. The service was great, the salesperson was helpful and accommodating, the prices were competitive. Sadly, their overall service was let down when the order arrived, but the boats were all damaged on one or more sides. They provided replacements promptly, but these too arrived with corner damage on most sheets. This is why they lost a star. The carrier, or their packers are clearly letting down their business big style. I hope they find a way to resolve this weakness.

The Underfloor Heating Store exceeded my expectations with their exceptional customer support and quick quotations. Installation was seamless and efficient.

Very welcoming and happy to help. Had everything I required and all ordered within 1 phone call for next day delivery

Been using The Underfloor Heating Store for many years. They always have everything in stock, with great technical support too.

I've used TUHC for many of my bathroom business projects now, they have great prices with fast delivery options, and when something was accidentally missed from the order they rectified and sent on next day with no quibbles. Top customer service team, highly recommend using.

First time buying from these guys, ordered half a tonne of flooring and other bits and it arrived only a few working days later, perfectly wrapped altogether on a pallet. Great choice of delivery service too, the driver was brilliant and we had some fun unloading onto a sloping gravel drive. Very impressed overall and would definitely buy from again.

Kept us informed throughout and delivered on time.

Speedy reliable service reasonable prices too! Always use them

I had a very disappointing experience with The Underfloor Heating Store regarding both their “lifetime warranty” and the repair company they recommended.

My electric underfloor heating system worked perfectly for around 8 years before developing a fault. Despite advertising a lifetime warranty, the claim was rejected after their recommended repair company (Pureheat Underfloor Heating) stated that the original installation joints were positioned incorrectly.

What I find unreasonable is that:
- the system had been working normally for 8 years if the joints were positioned incorrectly it’s hard to believe it has worked for more than 8 years.
- the exact source of failure was never conclusively identified,
- yet the warranty was still denied without any meaningful attempt to support the customer.

The repair experience with Pureheat was equally frustrating. They demand full payment up front even before they book appointment. I paid £360 for a specialist fault tracing and repair. The engineer identified the likely fault area but carried out no actual repair because access behind the toilet and tiles was required. I was happy to arrange and pay separately for a plumber and toilet removal, but Pureheat then demanded additional charges simply to return and complete the repair. The engineer only stayed there for less than 20 mins!

Their own report states that the repair could proceed once the WC and tiles were removed, so this felt like a continuation of the same repair job rather than a completely new visit.

Overall, I feel the “lifetime warranty” provided very little real protection when a fault eventually occurred, and I was disappointed by both the after-sales support and the handling of the repair process.

I hope the company improves how it supports long-term customers in future.