Toast D Reviews 

A really lovely product, we had a great time using this over Christmas with the family. We also got a free hot chocolate kit with the order which was lovely. Also the vegan kit is really nice, lovely chocolate and biscuits.
It seems like there were some issues with delivery for some people. I’d say give them a try though. I think they’ve underestimated the amount of orders they’d get over Christmas. I collected mine as I’m local, and they were such a friendly business to go into. I could see they were extremely busy but I think it’s so important to support small and local businesses.

Ordered the Christmas S’mores box on 1st December. I emailed to check delivery as it appeared to be taking a while and was told it was shipped on 15th December. I also received an email confirming dispatch via Royal Mail Tracked 48.

However, Royal Mail tracking shows the parcel was never received into their network, and all communication from this company has completely stopped, leaving me out of pocket and without my order.

Extremely disappointing when you’ve been wanting to give a company a try and are then let down so badly.

06/01/2026 – Update: I have continued to receive absolutely no response from the company and have now reported the matter to Trading Standards via Citizens Advice for breach of the Consumer Rights Act 2015.

I have used this company many times and I have always been really pleased with their products until my purchase on the 4th of December which still hasn’t arrived. It’s been marked as dispatched via Royal Mail on 24 hour delivery but the tracking hasn’t updated. Zero communication or replies to my contact. I am now missing a Christmas present for my friends. Extremely disappointed!

Having ordered multiple times from this company I placed another Christmas order this year on the 10th December, paying for 48hr postage due to the 6-7 working days until posted. We are now 9 working days (13 days) since and it is not even showing as shipped. No email to notify or give option to cancel given no chance of pre Christmas delivery now happening. So disappointed, totally understand that they are a small business but should have stopped orders when they realised they couldn’t provide delivery in the timescale promised

They are a good product, and reasonably priced.
My only issue is that with the big influx of orders with Christmas, it was nearly three weeks from ordering to delivery. I don't hold that against them at all, I only would have appreciated an email stating the delay rather than just putting up a message on their website.

Terrible experience with this company. Would rate 0 stars if I could. I placed an order on the 6th of December and was told it would take 6-7 days to process the order before it was dispatched, that would have been the 16th of December. We are now on the 22nd and I have not had a single update. I have contacted them on their live chat, online contact form and email, and had no response at all on any platform.
I appreciate they may be a small business, but that is no excuse, if they overwhelmed with orders, STOP TAKING THEM! Even if I’d have had an update to say there was a delay, I could have sorted out an alternative, as we are now 3 days before Christmas I can only assume I will not be receiving my order in time and now have no time to order from elsewhere.

Shockingly poor service!! Paid for fast track delivery on top of £40 on 4 x hot chocolate kits on 4th Dec. NO response to any of my 4 emails. Basically daylight robbery. These are Christmas presents so will have to spend more money on more gifts. You cannot treat customers like this - small business or not - poor communication is not ok.

Terrible service! Ordered with them thorough NOTHS and didn't receive the order. Contacted them multiple times only to be ignored constantly. Shocking service and will never use this company again. Highly recommended to avoid!

Have previously ordered from these guys and everything was spot on, however I won't be ordering again!! Ordered the kit on the 3rd of Dec, took until the 14th for anyone to be in touch, at which point they sent a general to all email that said they'd had issues but all orders would be dispatched within 72 hours maximum. Still waiting for a dispatch note 5 days later, emailed twice to no avail. Understand things happen but could of had something else sorted if they'd just said, now I'm scrabbling for my niece a birthday present for tomorrow! Avoid!!

Terrible experience. Ordered 3 x gifts totalling over £50 on 3 Dec. Website said they’d be dispatched in 6-7 working days. Order still hasn’t been dispatched and they don’t reply to emails (reading other reviews it seems this is standard practice). I just want to know if they will arrive in time for Christmas! Awful customer service, makes me wary buying from small businesses. I wish I’d read the reviews here before I placed an order.

Just adding this review as I was a little stressed when I saw all the negatives that have gone on lately.
I ordered on 4th December and it clearly stated that it would be 6-7 working days before dispatch. On the 7th working day I checked the website and it said clearly on the front page that the company is working very hard to dispatch orders in time for Christmas and dispatch would be 8-10 days. My order was dispatched on day 8 and arrived today (1 day later).
It's sad to see so many 1 star reviews of a small business that is clearly having a struggle. They may have over-estimated their capability to deal with festive orders, but that doesn't make the company a scam.
I am happy with my purchase and would order again.

As like all of the other reviews below, I have had 0 responses to emails, instagram messages and chat messages on their website. I placed my order on the 4th wanting it before I went away for Christmas and the order isn't even showing as shipped... so I am hoping my order actually arrives and if not I am hoping I get my money back. I wouldn't buy again.

No order four weeks after ordering, although charged straight away! Chasing emails x3 so far with no response to any of them. Send me my order or refund my money!! No help from Not on the High Street either.. you can’t just say contact the seller, take some ownership of the shocking companies that you are in business with.

Ordered a S’mores kit with a free hot chocolate on 1st December, after the dispatch time had passed with and no tracking update I chased this up but after reading other’s reviews I wasn’t expecting much of a response.
Kit finally arrived on the 15th December but with the hot chocolate kit missing. Yes, this was a free gift, but I probably wouldn’t have placed the order if this wasn’t offered. I have since seen others have had a similar experience. I feel they are using this offer to tempt people in but not fulfilling it.
I have emailed again but not expecting this to arrive.
Overall, a terrible experience and would not recommend or use again.
Looking at last years reviews they haven’t sorted out the issues they had with honouring orders in a timely fashion. They obviously cannot cope with the high demand at this time of year and have many unsatisfied customers who have been let down.
Not worth the money or the stress, avoid.

I was willing to give this company some slack regarding dispatch times. However my patience has come to an end given that I have emailed 4 times regarding missed dead lines and the possibility of changing the delivery address and received zero response. I have instigated a charge back through my bank, no idea if this will be successful. Feel gutted that this company has my £50 and is treating customers so despicably!

Avoid - orders do not arrive (ordered mine 14 days ago and still nothing) and radio silence when trying to contact them. Save your money for something else!

I placed a Christmas order with Toast-d on 6th December for Tracked 48 delivery. Their website stated they “endeavour to process and ship all orders within 24 hours”. It is now 9 days later and my order still isn’t marked as dispatched. No tracking number, no update, no communication.
There are no replies to emails or online chat requests. My order still shows as unfulfilled with no explanation.

I fully understand that small businesses can become overwhelmed during the festive period but, if that’s the case, the responsible and transparent thing to do would be to pause new orders, email everyone who placed an order, and update the website with honest delivery timeframes — not to continue displaying a 24-hour despatch promise that clearly isn’t being met.

I placed an order on the 26th November for a birthday on the 7th December. At the time the despatch notice on their website said '2-3 business days'.

After a few days had gone by I checked back to see their website had been updated to '8-10 business days'.

After a bit of research I found an interview where the founder Jonnie Barr had given an interview published in Tide on the 3rd December 2025 confidently stating he approached the festive season by 'plan, plan and plan some more!'

It didnt feel like there had been any planning whatsoever, the birthday girl did not receive her gift in time and my emails were ignored until on the 9th December when I asked if they were not able to honour the order to either refund my money, or despatch the already late order, it was despatched.

It's such a shame this family run business seems unable to cope. I have ordered from many other small businesses this festive period and this experience at Toast-d has been by far the very worst.

Order not arrived after 9 working days despite being told would be 6-7. No response to communication so raised a chargeback via my bank. Seems they take on more than they can cope with and let people down.

Having to review this as I have yet to receive it. I placed an order with Not on the High Street for this company and was asked to contact seller as it would be delayed but no answer to my question as to when it will now be dispatched. Have written again as it is a present but from reviews I realise probably no joy. No come back from Not on the High Street they just tell you to contact seller. Haven’t used either company before so am really disappointed