Toll Holdings Limited Reviews 

Just read the reviews here - it's the same story for me: my parcel sitting in depot for 2 weeks after imaginary “attempted delivery” (I couldn't miss the delivery because I was working from home, intercom worked fine). Toll is the worst, I will never buy anything from businesses which use this ridiculous delivery service. I'm not even sure why businesses would use tolls service.. I would rather pay extra than wait months for my parcel

I am only choosing 1 because there is no option to give 0. If Toll has your package - consider it gone/lost/donated to the greater good. My parcel was collected nearly 4 weeks ago and seems to be just sitting there. I have tried to call multiple times but get stuck on hold forever waiting to speak to someone. I have called 4 times and have held for 54minutes, 87minutes, 35minutes and 43minutes but have had to ring off each time before even speaking to someone as I can't stay on forever unfortunately as I have a job that I have to do. Maybe I need to take annual leave to sit on the phone all day in order to get hold of someone to find out where my package is???
Absolutely disgraceful. Would not recommeind

Worst courier company in NZ. My small parcel got from Hawkes Bay to Auckland in about 15 hours… and has now been in their Auckland depot for three weeks and counting. They won’t allow pick-ups from the depot and don’t answer the phone.
Based on this experience, I will not order any goods from vendors or retailers who use them.

My package has been sitting in their hub for 3 weeks now. No status and no update since the 1st of November. Useless service I've received goods from NZ Post and Aramex within a week of purchases arriving in New Zealand. I even received an order from Orange County, California quicker than this crap. Will never order goods from companies that use this courier service again. I ordered headphones from Australia and it took 3 months to receive them. If I knew delivery would've been that long I would've shopped local. I'm giving 1 star because I'm hoping my package will arrive some day.

Hi
Very poor service. My parcel is lying in Melbourne since 13 November without scanning I call everyday same reply from customer service that due to heavy rush we cannot deliver. I have never had such a bad response so far from any courier company. There is no solution even I ask if I can go personally and pick my parcel they refused bcoz they also don’t know the status of my parcel. Moreover they are disconnecting my phone call now . Very poor customer service 😡😡😡😡

bro literally the worst,
You have all these people experiencing such bad ethics with toll, and nothing has changed. Im so embarrassed by how as a company you fail in all aspects of what youse have chosen to operate in, delivery, customer service, etc. So disappointing and sad that nothing can be done on our part as customers, and that so many people have been let down. I just want my package, and so do others, if other delivery companies are able to continue being prompt with their packages and such, I don't understand why toll cannot. I do not know how you haven't been shut down yet, and companies are just letting this happen, and for so long. Please do better, its disgusting.

Absolutely useless service. Got a package imported from Hong Kong. Ordered on the 28th of October, package was swiftly prepared overseas and sent via airplane. Package arrived at Toll Mangere depot on the 4th of November. Package has been sitting at depot since that date. No updates whatsoever. Tried calling through to toll number and always goes through to voicemail, they never pick up over multiple days. How can you be such a big company and never pick up the phone for customers??? Received an automated generic response to emails too with no update on when the package would be shipped. I wish I could give 0 stars to this company because they are an utter embarrassment compared to other shipping companies.

I have had a parcel picked up from Toll 3 weeks ago. I called today and the contact center said - 'it's a mess down there, the managers are trying to sort it out. Packages everywhere and there's no system- they are trying to put one in. They don't know what parcels came in when'. She wasn't able to tell me when I might receive my parcel & 'didn't want to give me any false hope' that I might get it before the beginning of December. I won't order anything if the courier is Toll. I was also advised under Level 3 they are unable to offer pick up (if they happen to find your parcel).

This is frustrating TOLL is worst courier company ever. Haven’t received my Parcel which have arrived in October. Contacted customer service more than 4 times but they couldn’t tell me and answer to when they will deliver only excuse they gave was due to COVID like hello other company’s are going through same but they deliver on time. Customer service team advise to contact the sender for refund or send again like OMG I have that much time to do couriers job. This is my first time dealing with TOLL and probably would be my last as well.

horrible and ridiculous company, ask to wait for 3 days and will call back to me update my parcel delivery status. But no call back, until i need to called back myself to Toll and they just told me that they get lost my parcel. What kind of this big delivery company is this? just any how to get lost the customer parcel and no any feedback to customer? Ridiculous!

The drivers themselves are great, but Toll as a company must be the worst delivery company I have ever dealt with. I will no longer purchase from any online supplier that uses Toll for deliveries. Parcels late, inaccurate tracking, consignments split over a whole week despite supposedly being in the same depot. Utterly woeful.

The worst delivery company. From lost packages to packages just sitting in their depot for ever. Customer service never know what's going on and won't provide any help. Even their website for tracking is "Not Secure" doesn't even use https. Absolute joke.

Minus 10 stars Said they Attempted Delivery but never showed! Contacted Toll told it was a systems error. Given assurance of delivery in 48 hours came and went. Still nothing no reply to emails. Not expecting to receive my delivery. Given what I've read here but would love to be proven wrong. We have 5 parcels delivered on average monthly to my address all others couriers have no trouble . First time with Toll seems they can't even handle a simple delivery.

They are unable to estimate a delivery date. Three separate phone enquires regarding status of delivery. Each time was informed someone would contact me to advise. No one contacted me. Made a online enquiry and no reply. Two weeks later and still no delivery and no idea when it will be delivered. The My Toll Tracker is useless/pointless. Will never use Toll again

Worst delivery company ever. Lied about when items would be delivered. Failed to respond to queries requesting update. I would never recommend them ever. BIG THUMBS DOWN

Update. Over two weeks later. Still not delivered and no one, even Kogan can get an answer from Toll. Kogan have offered to send another but with no priority. I hope they don’t use Toll.

I paid $60 bucks for delivery and somehow the product which was 50km from me is in another state,

Where to start…Absolutely terrible service guaranteed every time.

Goods sit in warehouses less than an hour from me to be delivered whenever Toll bother to get on the road, often weeks. And, when they eventually get close, they leave stuff at the wrong address and disappear. Then impossible to contact.

I have no idea why retailers use Toll only to receive terrible reviews by association. I’m about to give you a bad review because of your association with Toll K*G*N!

My items were collected from Truganina and to be delivered to Brunswick and have been sitting collecting dust at the warehouse for 3 weeks and when I call or email their only excuse is covid-19!
Whenever I talk to the so-called supervisor it's always I will personally call you back but never hear from them.
My organization will N E V E R use toll ever again!

My Toll states that my packages arrived in Brisbane on the 30/09. I’ve received four texts on different days saying that my packages would be delivered that day between 8am- 6pm. On each occasion the packages were scanned back into the depot between 4:30pm and 5pm. It’s now the 11/10 and once again my packages have been returned to the depot. Complaint made via email and the only feedback I’ve received is that the driver ran out of time.
So frustrating knowing that my packages are sitting in a Brisbane depot and I can’t do anything about getting them.

I received a 'sorry we missed you card' so went to the Toll website to check the Consignment No. and find out where the Toll Collection Point is that I need to go to in order to pick up the parcel. After entering in the Consignment Number, I received an 'Unfortunately we weren't able to find anything in our systems' message. I called Toll and told them my issue. They asked that I give them the Consignment Number. I gave them the Number on the card. The Number had been written in a highly legible way; there was no chance of getting it wrong. The representative also tried with the Consignment Number that I provided - same issue. I then suggested that if I give my address they should be able to look everything up this way. No, I was informed, this cannot be done. What system relies on a HANDWRITTEN Consignment Number, which, as in this case, can be inadvertently mistakenly written? The system they are using is not fit for purpose. Unfortunately, it would appear by the rating, that this is just one of many problems with this delivery service. If I could give ZERO stars I would!

Came here to express my annoyance and surprise! surprise! 96% bad reviews.
At home all morning, next thing I know there's a card in my letterbox saying "attempted delivery". Sure thing, guys! Can't have attempted that hard! Now I'm faced with the inconvenience of travelling to a drop off point to retrieve my parcel. Extremely unhappy and dissatisfied.