Staff were very nice when there was a slight delay with my teng tools torque wrench.....maybe they should have said listen here's a voucher or a discount for your next order or a small freebie, but on... Toon meer
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Lees wat reviewers zeggen
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... Toon meer
I ordered a pair of Rothenberger pipe benders. They took 11 days to arrive and when they did they had damage to the paint finish and the guides were missing which were due to the couriers mishandling... Toon meer
Having paid for next day delivery we anticipated the package/s to arrive within 48/60 hours. One item was sent by one courier and arrived within that timescale. The other item (ordered at the s... Toon meer
Bedrijfsgegevens
- Gereedschapgroothandel
- Bouwmachine- en gereedschapswinkel
- Bouwwinkel
- Loodgieterwinkel
- Veiligheids- en werkkledingwinkel
- Gereedschapwinkel
Geschreven door het bedrijf
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Contactgegevens
Yalberton Industrial Estate, TQ4 7QR, Paignton, Verenigd Koninkrijk
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
4,0
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Used company twice now always delivered…
Used company twice now always delivered on time and an easy transaction
6 oktober 2025
Antwoord van Trade Counter Direct - TCD
Hi Nicola,
Thank you for the brilliant 5-star review! We’re so pleased to hear you’ve had great experiences with us on both occasions, with orders delivered on time and everything running smoothly.
We really appreciate your continued support and look forward to helping again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Robert,
Thank you for the excellent 5-star review! We’re really pleased to hear you were happy with both the price and the service.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Louis,
Thank you for the great 5-star review! We’re really pleased to hear you were happy with the quick delivery and the good deal you received.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Good price
Good price , good comms , good packaging good delivery .
In a word good for me !
26 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Robb,
Thank you for the fantastic 5-star review! We’re really pleased to hear everything went smoothly — great price, good communication, careful packaging, and prompt delivery.
We appreciate your kind words and are glad to know the experience was “good all round” for you!
— The Select Trade Brands Team
…shocking
Took over a week to deliver two scribes shocking when I can order an quad axle from Ireland at 10 delivered to my door next day won't be using you again
26 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Jonathan,
We’re sorry to hear you were disappointed with the delivery time for your order. We completely understand how frustrating it can be when an expected quick turnaround takes longer than anticipated.
Your order was processed and dispatched as soon as possible, but unfortunately experienced an unforeseen courier delay outside of our immediate control. That said, we take full responsibility for ensuring a smoother delivery experience and are reviewing this with our logistics partners.
We appreciate your feedback — it helps us identify where we can improve — and we hope you might consider us again in the future.
— The Select Trade Brands Team
Excellent service quality products and…
Excellent service quality products and affordable prices. Would recommend
18 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Peter,
Thank you for the excellent 5-star review! We’re really pleased to hear you were happy with the quality of our products, great service, and affordable prices.
We truly appreciate your recommendation and look forward to helping again in the future.
— The Select Trade Brands Team
I've ordered from them a few times…
I've ordered from them a few times always had items delivered quite quickly. Signed up to their mailing for £5 discount but didn't get it on this purchase hence 4 stars.
25 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Keith,
Thank you for your review and for shopping with us a few times — we really appreciate your continued support.
We’re sorry you didn’t receive your £5 discount code from the mailing list in time for this order. Please get in touch with us at Select Trade Brands Support support@selecttradebrands.com
, and we’ll make sure that discount is applied to your next purchase.
We’re glad your items arrived quickly as usual and hope to make your next experience a 5-star one.
— The Select Trade Brands Team
Great company to deal with
Great company to deal with, very quick in getting the product mailed to myself will definitely use again in the future
25 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Darren,
Thank you for the brilliant 5-star review! We’re really pleased to hear you found us great to deal with and that your product was dispatched quickly.
We appreciate your kind words and look forward to helping again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Pilar,
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with our communication and that your order was delivered promptly.
We really appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Price quality & packaging fine
Price quality & packaging fine. Felt the delivery time could have been better.
9 september 2025
Antwoord van Trade Counter Direct - TCD
Hi there,
Thank you for your review! We’re really pleased to hear you were happy with the price, quality, and packaging of your order.
We’re sorry the delivery time didn’t quite meet expectations — we’re continuously working with our couriers to speed things up and keep customers better informed along the way.
We appreciate your feedback and hope to provide a faster, 5-star experience next time.
— The Select Trade Brands Team
Competitive Price
There was a delay in sending the package apart from that everything was okay item was as described and at a very competitive price
4 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Ernie,
Thank you for your review. We’re really pleased to hear you found the item exactly as described and at a very competitive price.
We’re sorry, however, for the delay in dispatching your order — we understand how important timely delivery is and are working to improve this aspect of our service.
We appreciate your feedback and hope to provide you with a smoother, 5-star experience next time.
— The Select Trade Brands Team
Delivery was too late but their…
Delivery was too late but their customers service was good.
11 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Majid,
Thank you for your feedback. We’re really sorry your delivery was delayed — we know how frustrating that can be.
We’re glad our customer service team could support you, and we’ll continue working on improving our delivery reliability so the full experience matches the service you received.
We appreciate your balanced comments and hope to provide a smoother, 5-star experience next time.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Mark,
Thank you for the brilliant 5-star review! We’re really pleased to hear you were happy with both the quality of the items and the great prices.
We appreciate your continued support and look forward to serving you again soon.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Ian,
Thank you for your review. We’re glad you were satisfied with your order, but we’re sorry the delivery took longer than expected.
We’re working with our couriers to improve delivery times and keep customers better updated along the way. Your feedback is very helpful, and we hope to provide an even smoother experience next time.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Terence,
Thank you for the 5-star review! We’re really pleased to hear your goods arrived on time, in great condition, and that you found us to be professional.
We truly appreciate your feedback and look forward to serving you again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Philip,
Thank you for the fantastic 5-star review! We’re really pleased to hear your order placed on Sunday arrived by Wednesday and that you were happy with the service.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Grace,
Thank you for the 5-star review! We’re really pleased to hear you found the ordering system easy to use, delivery time good, and that your item arrived just as expected.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Antwoord van Trade Counter Direct - TCD
Hi Eileen,
Thank you for the fantastic 5-star review! We’re delighted to hear your first order went smoothly, with fast service, a great price, and everything handled efficiently.
We really appreciate your trust as a first-time customer and look forward to serving you again.
— The Select Trade Brands Team
Quaity product delivered promptly
4 september 2025
Antwoord van Trade Counter Direct - TCD
Hi Audrey,
Thank you for the wonderful 5-star review! We’re really pleased to hear you were happy with the quality of your purchase and that it was delivered promptly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Very pleased with the item purchased…
Very pleased with the item purchased also it was delivered very quickly.
4 september 2025
Antwoord van Trade Counter Direct - TCD
Hi there,
Thank you for the 5-star review! We’re really pleased to hear you were happy with your purchase and that it arrived so quickly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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