Had items from overseas that weren't readily available in Aus. Ordering was easy. Parcels were fast. They kept me updated on status. Got exactly what I wanted and as it was described and pictured. Fre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From $500 to >$1,300 once fees and shipping were added. Irredeemable waste of time. Even if you have to add exorbitant shipping costs due to imports, the fees could easily be baked into the price.... Toon meer
Bedrijf heeft geantwoord
Only received one of the bottles. I ordered 2 and paid for 2. Such an error is disappointing. I ordered 2 so I could save on delivery costs. They have since admitted the error and apologised and are n... Toon meer
Bedrijf heeft geantwoord
Product was reasonably priced and arrived quite quickly. Product itself is very effective for reflux and tastes great. Shipping was quite expensive
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contactgegevens
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australië
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4,1
Goed
341 reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Great service & product prompt delivery
Great service & product prompt delivery
20 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Ray Guy,
Thank you for your kind feedback! We’re glad to hear that you’re satisfied with both the product and the prompt delivery. Providing great service is always our priority.
We look forward to serving you again.
Best regards,
Team Ubuy
Great shipping time (although…
Great shipping time (although expensive) and good service overall
27 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Frunky,
Thank you for sharing your feedback! We’re glad to hear that you were satisfied with the shipping time and our overall service. We also appreciate your understanding regarding the shipping costs, as they can vary based on location and logistics.
Your feedback is valuable to us, and we look forward to serving you again.
Best regards,
Team Ubuy
Great for Aussies
Really great service. Bought a specialty craft item I couldn’t for the life of me find anywhere that shipped to Australia, and it arrived faster than I expected. Fee was not cheap but honestly fair for the service provided. Would absolutely use this again.
26 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Maz,
Thank you for your wonderful feedback! We’re thrilled to hear that you were able to get the specialty item you were looking for and that it arrived faster than expected. We appreciate your understanding regarding the fees and are glad you found the service worthwhile.
We look forward to serving you again soon!
Best regards,
Team Ubuy
If this company is legitimate then why…
If this company is legitimate then why has my bank refunded $297 to myself after I reported an unauthorised transaction.
After signing up to their free trial I tried to login to cancel it - email not on system.
I emailed them few days prior - mumbo jumbo language in return, delay to get back to me, ultimately money was taken out and haven’t received a response for refund. (Indians on the other end mind you)
They’re not registered on asic if that helps you make up your mind.
24 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Jake
Thank you for bringing your concerns to our attention. We have investigated this matter and would like to provide clarity regarding the transaction you referenced.
Upon review, our accounting team confirms that the charge of 200 USD (327 AUD) was for the annual renewal of your Ubuy Plus+ membership. This membership began with a 7-day free trial, which you activated during your order on January 15, 2026. As outlined in our terms and communicated during checkout, the trial automatically converts to a paid annual membership unless canceled within the trial period.
We understand that you attempted to cancel during the trial and experienced difficulty accessing your account. We sincerely regret any inconvenience this caused and the delay in our earlier responses.
To resolve this, we have processed a full refund of 200 USD (327 AUD) to your original payment method. This refund has been initiated and should reflect in your account within 7–8 business days. Proof of this refund has been sent to your email.
Regarding your questions about our legitimacy:
- Ubuy Australia operates as an international shopping platform, and transactions may appear as international charges. The refund you received from your bank is likely the result of our direct refund process, which we initiated upon reviewing your case.
- Our customer support team is global and dedicated professionals based in Kuwait and other regions, all committed to providing timely assistance.
- For further verification, our business details can be confirmed through official channels relevant to international e-commerce entities operating in Australia.
We value your feedback and have used it to improve our communication and trial membership processes. If you have any further questions, please feel free to reply us on the email that we have sent. We are here to help.
Sincerely,
Team Ubuy!
Antwoord van Ubuy Australia
Hello Leigh
Thank you so much for taking the time to leave this fantastic 5-star review! We're thrilled to hear you experienced our very quick delivery and hassle-free service. Providing a smooth and efficient shopping experience is our top priority. We look forward to serving you again soon!
Warm regards,
Team Ubuy!
Surprisingly good
So I've wanted to try papatui for a while I wasn't sure i could get it in Australia
1 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Shane
Thank you so much for your 5-star review! We're thrilled that Ubuy Australia could help you get your hands on papatui. One of the best parts of our service is connecting customers with unique products from around the world, right here in Australia.
We're so glad everything worked out perfectly for you and hope you enjoy your purchase!
Warm regards,
Team Ubuy Australia!
Came very quickly which was greatly appreciated.
Loved using this service. Product cam quick and all in good order
14 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Lisa
Thank you for the fantastic feedback! We're thrilled to know you had such a great experience with Ubuy Australia. It's music to our ears that your product came quickly and was in good order, that's exactly the service we aim to deliver.
We truly appreciate you taking the time to share this and hope to serve you again soon!
Warm regards,
Team Ubuy!
Good delivery time.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Manny
Thank you for your 4-star review and for highlighting our good delivery time! We're pleased to know we met your expectations in getting your order to you promptly.
We hope to have the opportunity to serve you again soon.
Warmly,
Team Ubuy Australia!
Brilliant service and speedy delivery
Brilliant service and speedy delivery
18 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Katie
Thank you so much for your fantastic 5-star review!
We are thrilled to hear you experienced brilliant service and speedy delivery. Providing a seamless and efficient shopping experience is our top priority, and your feedback lets us know we're on the right track.
We truly appreciate you taking the time to share your positive experience and hope to serve you again soon.
Best regards,
Team Ubuy Australia!
Fast service & super communicative
Fast service & super communicative
9 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Sarajane
Thank you so much for the fantastic 5-star review! We're thrilled to hear you were happy with our fast service and communication. Providing a smooth and transparent experience is our top priority. We look forward to serving you again soon!
Warm regards,
Team Ubuy Australia!
Antwoord van Ubuy Australia
Hello Kirsten
Thank you for the 5-star review! We're thrilled to hear you had a positive experience with our delivery service. Providing a reliable and efficient delivery is a top priority for us here at Ubuy Australia. We hope you're enjoying your purchase and look forward to serving you again soon!
Warm regards,
Team Ubuy!
From the Happy Customer to The you ubuy.com.au very…
The company you ubuy.com.au very efficient with your communication.
I am happy with the service and the delivery of the products that I have ordered.
They are very professional in their own right ways of serving their customers .
Thank you and Very Happy and Successful New Year to You All.
Warmest Regards
Virginia
8 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Virginia,
Thank you so much for taking the time to share your 5-star experience with Ubuy Australia. We are truly delighted to hear that you found our communication efficient, our service professional, and that you were happy with the delivery of your products.
Feedback like yours is incredibly encouraging and motivates our entire team to continue upholding the high standards you’ve described. It was our pleasure to serve you.
We sincerely appreciate your kind New Year's wishes and send the very same warm regards back to you. Wishing you a joyful, happy, and successful year ahead!
Warmest Regards,
Team Ubuy Australia!
Antwoord van Ubuy Australia
Hi Vanessa 😊
Thank you for your wonderful review! We’re glad you found the experience easy and efficient. Your support means a lot to us!
Best regards,
Team Ubuy
Import Without A Hassle
I was able to buy items from the USA, through Ubuy Aust. Some companies as you know in the states does not allow postage in Australia but UBuy were able to get the item i wanted. Postage and handling are great too with tracking. I liked the customer service experience 👍🏼👍🏼
1 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hi Jason,
Thank you for sharing your experience! We’re glad we could help you import the item smoothly and that you were happy with the shipping, tracking, and customer support. Your feedback truly motivates our team.
Best regards,
Team Ubuy
U BUY ARE SCAMMERS AND FRAUDSTERS
U buy are scammers and Fraudsters advertising Merrell Moccasins in colours they don’t have and then charging the same amount of the fits of two pairs of shoes as handling and shipping.
You would think the are dealing with morons.
In Australia we have the ACCC and Australia Consumer Laws. If you want to sell into Australia you have to have a registered office and a manned phone from 10am till 5pm Monday to Friday.
This company has none of that but Australia being what it is just lets these conniving companies get away with with ripping us off.
The ACCC is a bunch of legislative morons who do nothing to protect us from companies like UBUY who should be called URIPOFF.
4 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Mikee
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and disappointment caused by the shipping charges you encountered.
We would like to clarify that Ubuy operates as an international shopping platform, sourcing and shipping products directly from warehouses located in various countries, including the United States, the United Kingdom, Japan, and others, to deliver globally inlcuding Australia. This international air shipping model, which involves factors like product weight, dimensions, and logistics partnerships, directly influences the final shipping fee quoted at checkout.
Regarding your point about our .com.au address, we use this Australian domain to better serve our local customers with a region-specific interface and customer service. However, the international shipping origin and associated costs remain as described above. We are fully committed to transparency in our pricing.
To investigate the specific quote you received, we genuinely urge you to email us at info@ubuy.com with the product links or details of the shoes you were viewing. This allows our shipping team to conduct a manual review and explore any possible alternatives. We assure you that we aim to comply with all relevant Australian regulations regarding transparency and fair trading. Our goal is to resolve your concern directly and amicably. Please reach out via email so we can address this matter specifically and work towards a satisfactory resolution.
Warm ragards,
Team Ubuy!
Very disappointed with the product
Very disappointed with the product. I received this non stick frypan as a gift from a family member overseas, they paid $89 Aud. When unpacked I noticed 2 dark spots in the base, when I used it there was a section of the base that went completely black, not only inside the pan but also on the base on the outside in the same spot. Very poor quality for the price paid.
2 januari 2026
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Elizabeth Jahn
We sincerely apologize for the poor quality of the frypan you received as a gift. To investigate and resolve this, we need to locate the order.
As the purchase was made by someone overseas, please email info@ubuy.com with the order number, a screenshot of this review, and a summary of the issue. Our team will investigate immediately and contact you directly.
We value your feedback and are committed to making this right.
Warm regards,
Team Ubuy!
My package arrived damaged …
My package arrived and the bottom of the wooden box is cracked through the middle disappointed as this was a Christmas present
23 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Ellen Davidson
Thank you for taking the time to share your experience, and please accept our sincerest apologies. We are very sorry to hear that the wooden box arrived damaged, especially as it was intended as a Christmas present. We understand how disappointing this must be.
To resolve this for you promptly, please email our support team at info@ubuy.com with the following:
- Images of the cracked box
- Images of the packaging it arrived in
- Your order number
As mentioned, we do have a 7-day return window for eligible items, and our team will guide you through the return and refund process as quickly as possible.
We value your business and hope to have the opportunity to restore your faith in us.
Warm regards,
Team Ubuy!
Ubuy delivered!
Ubuy delivered my desired goods from the US swiftly and in good order. I had a follow-up purchase to make and had no hesitation going back to Ubuy.
13 november 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Lindsay,
Thank you so much for your wonderful review! We’re delighted to hear that your order from the US was delivered swiftly and in great condition, and it means a lot to us that you chose Ubuy again for your follow-up purchase.
We truly appreciate your trust and look forward to serving you again soon 😊
Best regards,
Team Ubuy
Antwoord van Ubuy Australia
Hello Nada,
Thank you for taking the time to share your review! We’re glad to know you’re happy with the product. Your feedback means a lot to us.
Best regards,
Team Ubuy
Easy transaction
Easy transaction, original product and fast shipping.
23 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Colin,
Thank you for your wonderful feedback! We’re glad to hear you had an easy transaction and that the product arrived quickly and in original condition. We truly appreciate your support.
Best regards,
Team Ubuy
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