Had items from overseas that weren't readily available in Aus. Ordering was easy. Parcels were fast. They kept me updated on status. Got exactly what I wanted and as it was described and pictured. Fre... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From $500 to >$1,300 once fees and shipping were added. Irredeemable waste of time. Even if you have to add exorbitant shipping costs due to imports, the fees could easily be baked into the price.... Toon meer
Bedrijf heeft geantwoord
Only received one of the bottles. I ordered 2 and paid for 2. Such an error is disappointing. I ordered 2 so I could save on delivery costs. They have since admitted the error and apologised and are n... Toon meer
Bedrijf heeft geantwoord
Product was reasonably priced and arrived quite quickly. Product itself is very effective for reflux and tastes great. Shipping was quite expensive
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contactgegevens
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australië
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4,1
Goed
341 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After reading reviews to upsize we…
After reading reviews to upsize we ordered a size up and it was actually way to big. It's not been worn and we still have original packaging and emailed the day we received it and theyre not willing to exchange the size. Don't recommend buying from these guys
24 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Kasey Nunes
Thank you for taking the time to share your review. We understand that you selected the XXL size based on customer recommendations, and we're sorry to hear the fit was not as expected.
We have carefully reviewed your case and our records confirm that the item delivered matches the size (XXL) selected at the time of purchase. As there was no error in fulfillment, defect, or damage, we are unable to proceed with an exchange or refund for size-related concerns.
As outlined in our Return Policy, items that are correctly delivered are not eligible for return, refund, or exchange due to sizing or fit preferences. You can review the policy in detail here:
https://www.ubuy.com.au/return-policy
We truly regret any disappointment this has caused and appreciate your understanding of our policy. If you have any other concerns, please feel free to reach out to our support team at info@ubuy.com
Thank you for your cooperation.
Best regards,
Team Ubuy!
Prroduct was reasonably priced
Prroduct was reasonably priced and of good quality. Delivery was 8 days which is pretty good considering it came from the USA to country West Aust. Very pleased.
10 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Ers,
Thank you for taking the time to share your feedback! We’re happy to know that you found the product reasonably priced and of good quality, and that the delivery time met your expectations despite the international shipping from the USA to Western Australia.
Your satisfaction truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
Team Ubuy
Got my product within 5 days from OS
Ubuy offered great service, I was kept up to date with the progress and it was delivered within 5 days from overseas at a good price.
21 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Mark,
Thank you for taking the time to share your feedback! We’re glad to hear that you were happy with our service, timely updates, and quick overseas delivery within just 5 days. It’s great to know you found the pricing fair as well.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Ubuy
Happy with the product
Happy with the product and the delivery service. Very much appreciated.
24 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Katerina,
Thank you for your kind review! We’re happy to know that you’re satisfied with both the product and the delivery service. Your appreciation truly means a lot to us.
We look forward to serving you again in the future.
Best regards,
Team Ubuy
Fantastic product
Fantastic product. Just takes a while to get delivered to Australia
24 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Phuong,
Thank you for sharing your feedback! We’re glad to hear that you’re happy with the product. We appreciate your patience regarding the delivery time to Australia, as international shipments can sometimes take a little longer.
We truly value your understanding and hope to serve you again soon.
Best regards,
Team Ubuy
Seamless ordering and delivery
Seamless ordering and delivery
24 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Angelo,
Thank you for taking the time to share your review! We’re delighted to hear that your ordering and delivery experience was seamless.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Ubuy
Arrived in good time, very happy, will definitely purchase again
Really struggled to find this product, but found it here.
Arrived in good time, and I am very happy!
Will purchase it again.
19 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Renate,
Thank you so much for sharing your wonderful feedback! We’re really glad to hear that you were able to find the product you were looking for with us and that it arrived in good time. Your satisfaction means a lot to us, and we truly appreciate your trust in Ubuy.
We look forward to serving you again soon 😊
Best regards,
Team Ubuy
QUICKER DELIVERY THAN EXPECTED.
QUICKER DELIVERY THAN EXPECTED.. Also the product is exactly what it looked like and worked great :)
23 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello SM,
Thank you for your great review! We’re delighted to hear that your order arrived quicker than expected and that the product matched your expectations and worked perfectly. Your feedback truly encourages our team to keep delivering the best experience possible.
We look forward to serving you again soon 🙂
Best regards,
Team Ubuy
The product ordered arrived in…
The product ordered arrived in reasonable time and we'll packed from the US and best of all for this being my first purchase , it wasnt a scam and the items actually arrived which impressed me mostly..
18 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Raymond,
Thank you so much for sharing your experience with us. We’re really happy to hear that your order arrived in a reasonable time and was well packed all the way from the US.
We completely understand the hesitation with a first international purchase, so it’s especially great to know we could earn your trust and deliver as promised. Your feedback truly motivates us to keep providing reliable service.
Best regards,
Team Ubuy
easy to use app
easy to use app, very quick, but order delivery is a bit too slow.
22 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Lhozindabajane,
Thank you for sharing your feedback with us. We’re glad to hear that you found the app easy to use and the ordering process quick.
We’re sorry to know that the delivery took longer than expected. Please be assured that delivery timelines can sometimes vary due to customs or courier processes, especially for international shipments. Your feedback has been noted, and we’ll continue working to improve our delivery experience.
Best regards,
Team Ubuy
Antwoord van Ubuy Australia
Hello Glyn,
Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with the fast and efficient delivery and the quality of our products.
Your support truly motivates us to keep delivering the best shopping experience possible.
Best regards,
Team Ubuy
One of the glasses was broken on…
One of the glasses was broken on delivery
1 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello John
Thank you for taking the time to share your feedback with us. We sincerely apologize that one of your Bormioli Rocco Oriente Cooler Glasses arrived broken. At Ubuy, we strive to deliver quality products that meet expectations, and we regret that this item did not perform as intended.
Please note that we offer a 7-day return window for eligible products, during which customers can initiate a return for a refund or exchange. Unfortunately, we could not locate any record of your contact with our support team within this period regarding this issue.
We truly value your input as it helps us identify areas for improvement. Please accept our sincere apologies for the inconvenience caused. We are committed to providing the highest level of service and would appreciate the opportunity to assist you further.
If you would like to discuss this further, please reach out to our support team directly at info@ubuy.com with your order details so we can look into your case personally.
Thank you for giving us the chance to address your concern.
Sincerely,
Team Ubuy!
Home Theatre speakers
Only place I could find what I wanted. Great site to find products that might not be available else where. Shipping was quick for an overseas shipment.
9 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Dave D,
Thank you for sharing your experience! We’re glad to hear that you found exactly what you were looking for and that our platform helped you access a product not easily available elsewhere. It’s great to know the overseas delivery was quick and smooth as well.
Best Regards,
Team Ubuy
Great sopakco mre item
Thankyou for a great item and excellent shipping. Thankyou
10 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Kevan McCracken,
Thank you for your kind feedback! We’re happy to hear that you’re satisfied with the item and that the shipping met your expectations. Your appreciation truly means a lot to us.
Best Regards,
Team Ubuy
The site was easy to navigate
The site was easy to navigate, and the service was quick and efficient. There was plenty of communication once the order had been processed, which was reassuring. The products arrived in excellent condition.
28 november 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Julie,
Thank you for sharing your experience with us. We’re glad to hear that you found our website easy to navigate and that our service met your expectations. It’s great to know that the regular updates and the condition of the delivered products gave you confidence in your order. We truly appreciate your feedback.
Best Regards,
Team Ubuy
Good first experience
Ordered a mojoketo which was not available in Australia, it was delivered based on the promised schedule and in a good shape. Thanks!
5 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Arvin,
Thank you for sharing your first experience with Ubuy. We’re happy to know that you were able to purchase a product not available in Australia and that it was delivered on time and in good condition. Your trust means a lot to us, and we look forward to serving you again.
Best Regards,
Team Ubuy
Fast shipping
Fast shipping, precise description, careful delivery.
5 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Alexander,
Thank you for your valuable feedback. We’re glad to hear that you were satisfied with the fast shipping, accurate product description, and careful delivery. We truly appreciate your support and look forward to serving you again.
Best Regards,
Team Ubuy
The product was good and worked on the…
The product was good and worked on the first try which was what I was looking for.
16 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Klia Simcoe,
Thank you for sharing your feedback. We’re happy to know that the product worked perfectly on the first try and met your expectations. Your satisfaction means a lot to us, and we look forward to assisting you again.
Best Regards,
Team Ubuy
Ubuy Australia doesn't know the difference between 120v vs 240v electricity supply
I purchased a Whynter ice cream machine from Ubuy, and had it shipped to me in Australia from the US.
I feel the bare minimum service ethos of any company should be, 'is this product fit for purpose'. As it turned out it wasn't. Ubuy Australia, as the name suggests, should know the Australian market even at a basic level. In Australia like most advanced economies in the world we have 240V electricity. 120v only works in the US, and some poorer Asian, and African countries. Most deffinitely NOT in Australia.
So now I have a machine that is almost useless, quite possibly an expensive paper weight, as it will blow up if i try to use it here. So I am having to try and convert the whole thing with an expensive adaption device, or rewiring of the motor to use it in Australia.
I feel this level of poor service, and lack of global knowledge deserves a very poor score. I also intend writing a Google review on my experience.
5 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Jerome Reid
Thank you for taking the time to share your feedback. We sincerely apologize for the significant inconvenience and frustration caused by the voltage incompatibility of the Whynter ice cream machine you purchased.
Ubuy operates as a global platform, facilitating access to products from various international stores, including the US store where this item was listed. We strive to provide clear information to help customers make informed decisions for their region.
A note regarding the requirement for a step-down voltage transformer (110-120V) is placed directly beneath the "Add to Cart" button for such products on the US Store. This information is also reiterated in our order confirmation emails, which advise reviewing product details before use. We regret if this critical information was overlooked and acknowledge the substantial hassle involved in sourcing a converter or rewiring the unit.
As a gesture of goodwill and an exception in your case, we can arrange a return pickup for the machine. We have sent details regarding this arrangement via email; kindly check your inbox and respond at your earliest convenience so we can proceed.
We truly value you as a customer and are committed to improving our service. We hope to have the opportunity to restore your faith in Ubuy. For any further questions, please reply directly to our email or contact +61 (2) 61810756
Warm regards,
Team Ubuy!
Good experience
8 december 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Peter Samaras,
Thank you for your review! We’re happy to hear you had a good experience with Ubuy. We appreciate your trust and look forward to serving you again.
Best Regards,
Team Ubuy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.