U.K.ABROAD Reviews 

Cannot recommend highly enough, Robyn was exceptional, kept me fully informed during the whole process every step of the way. Easy to follow instructions every single time. Fantastic service.

Right from the start when sending off for a new passport and the subsequent correspondence about renewing my British passport, I have only 100% praise at how the whole experience has gone. Robyn in the UK office was ahead of the game and very helpful. Many thanks to her. My new passport has arrived...so let's get travelling again!!

Natasha was most helpful and guided me through the whole procedure - which is quite drawn out

In effect, an excellent service with real help and collaboration from the UK Abroad team. My problem was that none of my suppliers in the UK or Italy, where I have my principal residence, use my middle name. This was the problem that UK Abroad insisted that our proof of pick up address had to have my full name. Eventually, instead of fighting against the system my wife and I anticipated our dentist appointments, our agent and accountant in London updated our correspondence address in Rome with our full names.
Your problem would be so easy to avoid if you know that you will shortly have to renew your passport in that you simply ask your doctor, dentist and suppliers to invoice you with your full names or , at least, use all the initials. There were no other problems: a courier picked up our old passports together with documents requested by UkAbroad. The new passports were sent by courier to us within two weeks followed a week later with our annulled old passports together with the original documents we had sent them with our old passports.
The reason we were able to overcome problems was that we were in contact with one consultant from beginning to end. Take it easy, follow the clear instructions and go with the flow. All the best Philip

My experience renewing my British passport was incredible. The service I received from Miguel was excellent and his attention to detail was outstanding. He made the process seem simple because of his comprehensive and detailed advice. A seamless transition from my old to my renewed passport. A job extremely well done!

Dealt with Robyn who was very efficient and checked up on our passport application process along the way - very impressed with her efficient manner which came through in the emails she sent

Very satisfied with the whole procedure. Excellent customer service....I was kept well informed at every step of the process in a professional, effective and friendly way. Thankyou!

UK Passport renewal.
ukabroad have been extremely helpful in obtaining my passport in a prompt manner. The process was started on 02 February 2024 and the new passport was received on 23 February 2024. This was far quicker than expected. My contact person in ukabroad was Ms. Robyn and I can recommend her to anyone else. Robyn kept me posted throughout the renewal process.

Clearly laid out instructions and excellent email response times

I made the PERFECT decision using the services of U.K. Passports. From the moment I contacted them they gave me the confidence and trust that the renewal would go smoothly and they would be able to track it the entire way. I researched online the options as I knew I did not want to do this 'alone' and send my passport with a hope it would go well. With U.K. Passports I had certainty and confidence and I knew it would go perfectly. And it did. The instructions were clear, easy to follow, the pre-approval of the digital photo was essential and confirmed all details were included and there would be no queries. The courier arrived for pick-up and return exactly as scheduled. It was beautifully smooth from start to finish. Thank you Madeleine, my personal Rep! How great is that! The same person monitoring the journey and not some automated robot. You've got to love that care factor! 10-stars even though I can only give 5!

I renewed my passport from Australia and found UK Abroad to be most helpful. Clear, regular communications and easy-to-follow instructions made the whole process seamless and stress free.

Of course one can renew your passport directly with HM Passports, but there is the hassle and uncertainty of the process when living outside the UK.UK Passports took all that away, and Shaun, our personal consultant ensured that our application was completed correctly before it was submitted to the UK passport office. We also opted for the complimentary courier (DHL) service, and our application was collected and returned exactly as promised, and remarkably quickly. We sent the documents on February 2nd, and my wife received her shiney new passport today, February 22nd.
Throughout the whole process Shaun responded to all our questions, and provided guidance , especially re taking the ID photograph, within the hour, if not sooner.
Although the service is a premium price, it is definitely worth every penny, and I will use it again for future UK document renewals.

I am a first time user of the ukabroad.net system of UK passport renewal. The outcome is I was able to receive my new passport in about two weeks and living half way across the world from the U.K (in Hong Kong) which, I believe, is very efficient. I communicated with a representative from ukabroad.net called Brannan via e-mails and her instructions were clear, concise and professional. She understood my urgent need for a new U.K passport in regards to planning for an urgent trip to China the following month and helped inform the passport authorizing body the need for expediting the passport issuance process as well as organization of courier services. I'm very happy having worked with Brannan and would recommend her services to anyone needing to renew their U.K passports.

It's the first time I used a Passport service to renew my Passport and it couldn't have gone any better.

The service was quick and easy with great communication throughout the whole process right down to DHL telling me the day it would be delivered. Although a little more expensive then doing it yourself, I would definitely use this service again.

UKabroad did a fantastic job of arranging the renewal of my British passport from Australia. The process was smooth and hassle free and communication was excellent.

I went on this site thinking it was a government agency and was duped by their proximity to UK.GOV, their use if the crown logo and the Union Jack etc.

Beware! Their true status - a barely legitimate documents handling company - and their terms and conditions are easy to miss, especially if you think you're dealing with a government body.
By the time I got suspicious it was well past their 12 hour cooling off period and I lost 25% of my €285 fee - about €75.

They are nearly three times as expensive as the passport office and if my limited experience of their service is anything to go by (immediate response then nothing till I complained) certainly not worth it.

My son works in IT. He did some research and their glowing reviews are unverified and probably fake. Also, trying to find them on trustpilot was really difficult because it doesnt recognise the name as it comes up on google search.

I tried to leave a review with them via google and it was immediately deleted.

All I can say is go to UK.GOV. You will get your passport, safetly, courteously and very much cheaper.
This company is exploiting the trust people have in government institutions. They need to be exposed and stopped.

After the initial contact to renew my passport, the whole experience was simple and straight forward.
The arrangements made by UK Abroad for collection and delivery of the passport were flawless.
Communication with the passport consultant, Shaun Weldon, was excellent and I was informed of the progress at every step.
The current process is a massive improvement over my experience 10 years ago when I was required to travel to the UK to personally collect my passport which was extremely inconvenient and stressful.

We appreciated the clear and straight forward advice and instructions from Robyn.
The quick and efficient delivery and return of the passports to/from the UK.
Completely hassle free from our perspective.

From start to finish UK Abroad were so professional. They gave easy instructions and made the whole process painless. From posting my old passport in Australia it took less than 3 weeks to receive my new passport. Couldn't fault this service at all.