United City Bikes Reviews 

Ein toller Stadtflitzer!
Naturgemäß dauerte die Lieferung ein wenig. Aber es hat sich gelohnt. Ein toller Stadtflitzer, der echt Spaß macht.
Die Anbauteile wirken etwas "billig", aber der Rest ist wirklich stabil und macht nen super Eindruck. Auch der Vorschub ist völlig ausreichend. Klein und leicht zusammenzufalten. Ideal für unsere Städtereisen. Nur Vorsicht bei der Versicherung: Bei der selbstfahrenden Version (fährt auch ohne Pedaleinsatz) sind die Kosten jährlich zu beachten. Ähnlich Mofa & Co.
Der Support in diesen Fragen war hervorragent, schnelle und umfassende Klärung meiner Fragen. Daumen hoch!!!

United city bike has my money but I can not communicate with them on indiegogo website because I am marked as refunded.

I have no way of communication with them because the phone number given to my on my paid invoice is disconnected.

I need help. I want everyone to know that manipulative behaviour is wrong and refund my money for a bike I purchased but no longer in production.

They want to send me a bike that has a real range of less than what they specifically claimed. I expected 60km range and ordered and paid for a spare XL battery.

They can not make that bike, refund my money, when I asked for a refund they claim they will send me a lower specification bike and asked for more money to cover the transport cost of a unrealistically high cost per bike instead of a bundle deal. Again they are manipulating me into paying more for less.

They have the money paid in full and holding ransoms my money by asking for more money on a bike I didn’t order.

UCB managed to have my original review removed! Amazing!!

Below is my original review.
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They are not a bike company and the bike is simply a re-brand (you can get it branded with your own from the manufacturer if you order more than about 120 bikes). They said “they developed it” in one of their marketing videos on youtube, it is a big lie. They did nothing (apart from asking to put their logo on the bike frame). Its far from SWISS made that people have been promised, but the money they charge on each bike is "SWISS money".

They have no control on the build of the bike nor quality check. Hence when the manufacturer decided to change the kickstand, the brake, etc they had to accept it, bur rather than be transparent to the backers, they kept it low key and not told anyone, hoping that the backers will just 'except it' once they've seen it.

The manufacturer on the other hand is far more honest than those clowns from UCB and they do specify the weight correctly as 15KG at the time, which UCB knew it from the beginning but kept it as a “secret” and think they can be smart about it and weigh it “differently” by ripping off a lot of the parts and call it a “net weight” to market it more attractively, and kept what means by net weight (ie what’s left in the bike) very vaguely. hence the 12.5KG on their page. The bottom line is, you won't be able to physically ride the bike when its considered "net". I consider this as cheating - UCB you may as well just say your bike weighs 10KG, 9KG, 5KG..etc, you get my point.

Then there are other points such as the Tax, the delivery and the deleting comments which have been raised by others, I wont repeat here.

Its an ok bike, but certainly far from what UCB's marketing crap claims. If you want this "The One" bike, best is to order it from the manufacturer directly, cost on CFD-2 is less than half of what UCB charges for U2, and CFD-3 is only slightly more (That is also with shipping and tax/custom included). Same bike, just a different brand name printed on the frame. But as some backers mentioned, if you want a quality bike, look elsewhere.

I had been ordering a bike from UCB at Nov and they told delivery before Christmas , but they sent a mail delayed to the end of Jan. they kept sending mail delay again and again, don't know when is the shipping from China to Amsterdam, it is made of China not Switzerland.It is cost more double from ebay . the customer service in this company is very bad, it is very hard to get a reply and information, don't trust them. don't think they can refund my money. please don't buy anything in this company they are scum.

ich habe letzte Woche eine Nachrechnung erhalten von € 580,-. Ist das ein Fake? und was ich hier so alles lese, lässt mich ziemlich zusammenzucken. Ich werde diese Nachforderung nicht bezahlen. Das war jetzt erstmal so höflich ich im Moment kann,

Von meinen letzten 4 eMails die ich an Sie in den letzten 3 Monaten gesendet habe wurde keine beantwortet.

A very bad experience with delivery 10 months late and I did not receive what I had ordered ultimately. It's a very expensive investment for a product that does not live up to the hype that has been cleverly created by UCB, a white label for the Chinese import. Note: you will be subject to a very hard-hitting customs tax. The bike is heavier with cheaper replacement parts than what is advertised. The tyres are heavy and cheap and the bike is not very sturdy at top speed, even worse over bumps. Hands free, no chance. This is pedal-assisted with 3 levels and you have to pedal like crazy to get top speed BUT the motor also creates resistance so you will not have a natural bike experience.
I was promised a bike equal to the top manufacturers in the market, I was promised after sales service, I was promised extras that were not delivered and I was guaranteed a delivery time. None of these were delivered and after sales is virtually non-existent with no replies to emails. Sadly, all the bad reviews here are very much true in my opinion.

La bicicleta es increíble, me encanta. Super elegante y genial para conducir. Gracias por todo ❤️

After paying the additional fee of shipping ( which was unexpected ) but not surprised since UCB does not do any home work.
The taxes was expected so wasn’t surprised ...was advised that bike is through customs so I paid the balance ...after few weeks and asking for update , finally got it saying will be mid March ...so to my surprise wasn’t even shipped and of course blaming the corona virus of the delays ..which everyone expected for using that ( before was Chinese New Year ) , before that was that factory doesn’t have space to put the end product ( what kinda of a factory is that ??)
So if they say March ...that means maybe May or later ..... mind you was originally June or July of 2019 !
And as everyone said only to find out it was just a rebadged existing Chinese bike !

Sadly all the of the bad stuff on here is true, don't pay any attention to the five star reviews. It's up to you to decide why there's such disparity between them. I've tried to give UCB the benefit of the doubt but now i've received my bike and ridden it a few times I can safely say it's a terrible product marketed by an untrustworthy company. It is a cheap Chinese bike with a very slick marketing campaign. Ultimately when you're travelling at 28kph (if you're lucky) you do not want to be thinking about how unsafe it is. Which is how I feel every time I ride this bike.

My bike was sent to the wrong address despite them confirming they had registered the new address
The bike was returned to their agents in Sydney who will not send it to the correct address until the receive notification from united bikes agent in China where the bikes are made. This situation has been going on for weeks with endless email to and fro. Last email from agents in Sydney was they had not heard from United bikes agent in China. I have asked for a refund as they incapable of rectifying the situation. No response or action seems to be occurring. No response to my last email. United Bikes have been sent the details about their delivery system but I still do not have my bike. I would not recommend anyone to by a bike from them.

Das Bike ist echt praktisch und der Motor zieht gut durch. Ja auch ich habe lange gewartet, aber wer Geduld aufbringt wird hier belohnt. Leider habe ich in Erinnerung, dass die U3 Bestellungen auf U2 degradiert wurden, weil die Teile nicht zur Verfügung waren, dafür hat man 100 Dollar Rabatt erhalten. Damit kann ich noch leben, aber es wurde in einer E-Mail verkündet, dass es auch für die EU Version einen kleinen Anfahrhilfe-Hebel geben würde. War an meinem Bike leider nicht verbaut und lag auch nicht der Verpackung bei, daher keine volle Punktzahl.
Update: 26.02.2020
-》 ... es stört mit der Zeit, dass der Anfahrtshebel fehlt und auch nervt es mich, dass der Motor erst nach 3-4 Sekunden reagiert, daher ein weiterer Stern Abzug - tut mir Leid.
update 14.05.2020: Sattel rutscht leider immer runter, egal wie fest man ihn stellt. Es nervt alle 3 km abzusteigen und den Sattel wieder hoch- und neu festzustellen - die Knie und der Rücken dankt ebenso. Würde mich über Tipps freuen, wie ich das Problem lösen kann.--> Problemlösung: Hubbel meiden und evtl gefederten Sattel kaufen.
Update 29.06.2020: gebrochene Pedale ersetzt bekommen- Hat etwas gedauert, aber sind da - vielen Dank dafür!!
Insgesamt für den Preis völlig in Ordnung. +1 Stern für die Kulanz

Super zufrieden. Preis Leistung sehr gut. Speziell gut gefällt mir wie klein es wird, wenn gefaltet und wie leicht und praktisch das UCB ist.

Beide One angekommen in der Schweiz, alles wie gewünscht. Bag und One sehr wertig gearbeitet. Erster Test erfolgreich, sehr effiziente Unterstützung der Pedale. Anzeige, Licht und Hupe funktionieren einwandfrei. Das Bike lässt sich sehr schnell zusammenfalten und passt wirklich in jede Lücke.
Gratuliere dem ganzen UCB Team für die tolle Arbeit!

AWFUL experience. worse of worse. They are just terrible...
They take the money and never answer any more...

Wenn jetzt auch noch das zweite kommt. Yeah. Sicher, auch wir waren schon etwas in Sorge ob und wann die Räder kommen. Aber bisher überzeugt es dafür. Wir haben es fürs Womo bestellt und da wird es prima passen. Danke

I don’t trust United Concepts AG who thinks they are above the law, the law doesn’t apply to them. Poor communication, bad customer service, try and get a refund. Try getting spare parts under warranty! Good luck getting any support from United City Bike. They no longer making the bike I ordered and refuse to refund my money. What would you do if that happen to you? How would you get the refund. The phone number on invoice is fake +41 44 55 22 541, I asked them by email to call my number +61409040495 they don’t call me. I want my money back please.
My contribution number - 2587 was marked by indiegogo as refunded November 17, 2019 to date March 29, 2020 I don’t have my money.

Worth the wait! Good things are always worth waiting for. Bringing a project (invention!) to scale is a massive undertaking. United Bikes/The One did it the right way - nail the technology, the design, problem-solve the inevitable challenges of doing something new & better...and the results are SPECTACULAR. Go to a store if you want the ‘same old’ - but if you want something special - invest - then trust the process if you want to be part of something no one else has done as well. I’m glad I did - and I remind myself of that every time I hop on my The One!!!

Das Warten hat sich auf jeden Fall gelohnt. The One ist definitiv ein Blickfang und ein sehr schönes E-Faltrad. Dazu muss man auch sagen, dass es in Wirklichkeit noch viel besser aussieht. Das Preisleistungsverhältnis stimmt hier zu 100%.
Das Bike hat viel Power und bergauf macht es richtig spass beim fahren, auch wenn aktuell das Wetter noch nicht richtig mitmacht. Es ist so wie ich es mir erhofft habe. Der Faltmechanismus ist super easy, dazu ist das Fahrrad noch federleicht und einfach zum transportieren. Die Konstruktion scheint sehr robust und und gute Qualität. Alles in allem macht es viel Spaß und ich freue mich schon auf den Frühling! :-)

Liebe Grüße an das ganze Team von United City Bikes,
toller Job :-)

Das Ding ist gut verarbeitet und macht eine Menge Spass. Qualität und Preis sind ok - trotz der doch langen Wartezeit. Auf jeden Fall bin ich nun froh über meinen täglichen Begleiter 👍

I've supported crowdfunding projects a number of times, and I think they did decent jobs as a crowdfunding project. It is a risk-taking event with delays (I waited 5 years at the longest), changes, and development of cheaper models while waiting.

So, if you are not flexible but still demand a somewhat "cutting-edge" item, you should go for those items already in on-demand production.