I've had problems in the past with S&B filling chamber housings arriving damaged due to poor packaging. I asked Customer Support if they could box one for delivery. Speedy reply came, I ordered two an... Toon meer
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Lees wat reviewers zeggen
I've used Vapefiend exclusively for these sorts of products since they started and absolutely love them. Always received absolutely stellar customer service, don't have a single bad word to say. Every... Toon meer
I've been using Vapefiend for years now. They always have quality products at good prices. They are fast and efficient to dispatch things and I've never had cause to complain. They have been my first... Toon meer
After receiving a faulty Budgie water pipe, they contacted me to send photos and a short video of it leaking. The very next day I received a brand new one that had been tested and a few free goodie... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Vapefiend, we only sell the finest quality vaporizers and accessories: products that we've used ourselves and that we believe in. We do our best to keep prices as low as possible while still delivering a high level of service. We treat our customers as if they were our friends: if there's a problem we do whatever we can to solve it. We are a small British business and we pay full tax in the United Kingdom. We offer warranty service on all of our products from our service centre in London.
Contactgegevens
6 Advance Road, SE27 9LT , London, Verenigd Koninkrijk
- 03455480420
- mail@vapefiend.co.uk
- www.vapefiend.co.uk
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Quality!
Good service, fast shipping, quality products!
10/10 will shop again.
Great store with a fantastic range of…
Great store with a fantastic range of products & accessories, I have been struggling to find a particular part from a UK seller, and now I used these guys at Vapefiend I will be buying again and definitely recommend to anyone who is looking for something in their range.
5/5*
VF are an absolutely FABULOUS company.
VF are an absolutely FABULOUS company.
They generally have the best prices, deals and customer service.
Their shipping is quick, safely packaged and if your lucky, even comes with some sweets to help you with your munchies! 🍬
I spoke to Adam regarding my order and he was friendly and helpful.
I'll definitely be using VF again in the future ❣️
Very easy to order and find what I…
Very easy to order and find what I needed, would use again.
Very happy!
The website was easy to navigate, the product was priced well and delivered well packaged and efficiently. Couldn’t ask for more…
Brilliant customer service and very…
Brilliant customer service and very high quality glassware would definitely use again
I had broken a glass part for my Arizer…
I had broken a glass part for my Arizer EQ, I needed to get a replacement one.
Vapefiend were able to provide this at a great price (I brought a spare to be extra safe), this was delivered very fast (next working day). Previous companies I have used for the 3 part water adapter were ordering it from China so delivery time was quite delayed.
So great price with a very quick turnaround.
Excellent all round service
Excellent all round service, product and price, reliable and trustworthy service!
Thoroughly recommend for any Vspe hardware purchase
Kind regards Kev 👍
My tinymight 2 vape needed repairing…
My tinymight 2 vape needed repairing and wasn't working well at all.
The team at Vapefiend fixed it swiftly and sent it back just as quick. The price for the repair was very reasonable. I now have my vape back and it's performing like brand new again! Big thanks to Vapefiend 😉
All good
All good, my order was delivered as promised, everything is good
Computer says NO!
Update: The company responded by calling it "bizarre" that I am frustrated, and tried to hide behind fraud insurance. To clarify: I did not expect you to change the address while it was in transit. I expected a human being in your warehouse to print a new label after the parcel safely returned to you, rather than forcing a returning customer through a days-long refund and checkout loop. Good customer service solves problems; defensive customer service blames the customer.
--------------------------------------------------
I made an order on the 14th of June which was unfortunately misaddressed due to an autofill error. Royal Mail updated the tracking to say "delivered", so I walked all the way across town to my old address, only to find out it had actually been returned to sender.
When I asked customer service to re-ship it to my correct address once it arrived back, I got a standard "computer says no" response. Apparently, their system is too rigid to amend a label for a returned box. Instead, they force you to wait for a refund and buy everything all over again.
Mistakes happen, but good companies help you fix them. This one just hides behind its software. I am unsure whether to order again at this point.

Antwoord van Vapefiend
Consistent quality products & service
My go-to for all my vaping needs!
My go-to for all my vaping needs!
I am 61 been smoking weed for 45 years
I am 61 been smoking weed for 45 years, first time with a vape ,so far so good,that includes the service keep up the good work 👊
Good qaulity reliable product
Good qaulity reliable product, great company, super fast delivery
Great company..
Great company... Repeated purchases from them... Solid service every time
Fast shipping and good customer support
Fast shipping and good customer support
I have ordered from Vapefiend on…
I have ordered from Vapefiend on several occasions. The delivery is quick and product quality is great. My last order there was an issue, I reached out and the issue was resolved very quickly. Great customer service I highly recommend Vapefiend. Keep up the great work, Thank you!
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