Vapefiend Reviews 

2.183
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've had problems in the past with S&B filling chamber housings arriving damaged due to poor packaging. I asked Customer Support if they could box one for delivery. Speedy reply came, I ordered two an... Toon meer

Beoordeeld met 5 van de 5 sterren

I've used Vapefiend exclusively for these sorts of products since they started and absolutely love them. Always received absolutely stellar customer service, don't have a single bad word to say. Every... Toon meer

Beoordeeld met 5 van de 5 sterren

I've been using Vapefiend for years now. They always have quality products at good prices. They are fast and efficient to dispatch things and I've never had cause to complain. They have been my first... Toon meer

Beoordeeld met 5 van de 5 sterren

After receiving a faulty Budgie water pipe, they contacted me to send photos and a short video of it leaking. The very next day I received a brand new one that had been tested and a few free goodie... Toon meer

Bedrijfsgegevens

  1. Vaporizer winkel

Geschreven door het bedrijf

At Vapefiend, we only sell the finest quality vaporizers and accessories: products that we've used ourselves and that we believe in. We do our best to keep prices as low as possible while still delivering a high level of service. We treat our customers as if they were our friends: if there's a problem we do whatever we can to solve it. We are a small British business and we pay full tax in the United Kingdom. We offer warranty service on all of our products from our service centre in London.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 70% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,9

Alle reviews

(2.183)

693 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great store with a fantastic range of…

Great store with a fantastic range of products & accessories, I have been struggling to find a particular part from a UK seller, and now I used these guys at Vapefiend I will be buying again and definitely recommend to anyone who is looking for something in their range.
5/5*

16 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

VF are an absolutely FABULOUS company.

VF are an absolutely FABULOUS company.
They generally have the best prices, deals and customer service.
Their shipping is quick, safely packaged and if your lucky, even comes with some sweets to help you with your munchies! 🍬
I spoke to Adam regarding my order and he was friendly and helpful.
I'll definitely be using VF again in the future ❣️

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy!

The website was easy to navigate, the product was priced well and delivered well packaged and efficiently. Couldn’t ask for more…

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had broken a glass part for my Arizer…

I had broken a glass part for my Arizer EQ, I needed to get a replacement one.
Vapefiend were able to provide this at a great price (I brought a spare to be extra safe), this was delivered very fast (next working day). Previous companies I have used for the 3 part water adapter were ordering it from China so delivery time was quite delayed.
So great price with a very quick turnaround.

6 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent all round service

Excellent all round service, product and price, reliable and trustworthy service!
Thoroughly recommend for any Vspe hardware purchase
Kind regards Kev 👍

14 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My tinymight 2 vape needed repairing…

My tinymight 2 vape needed repairing and wasn't working well at all.
The team at Vapefiend fixed it swiftly and sent it back just as quick. The price for the repair was very reasonable. I now have my vape back and it's performing like brand new again! Big thanks to Vapefiend 😉

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Computer says NO!

Update: The company responded by calling it "bizarre" that I am frustrated, and tried to hide behind fraud insurance. To clarify: I did not expect you to change the address while it was in transit. I expected a human being in your warehouse to print a new label after the parcel safely returned to you, rather than forcing a returning customer through a days-long refund and checkout loop. Good customer service solves problems; defensive customer service blames the customer.
--------------------------------------------------

I made an order on the 14th of June which was unfortunately misaddressed due to an autofill error. Royal Mail updated the tracking to say "delivered", so I walked all the way across town to my old address, only to find out it had actually been returned to sender.

When I asked customer service to re-ship it to my correct address once it arrived back, I got a standard "computer says no" response. Apparently, their system is too rigid to amend a label for a returned box. Instead, they force you to wait for a refund and buy everything all over again.

Mistakes happen, but good companies help you fix them. This one just hides behind its software. I am unsure whether to order again at this point.

17 juni 2026
Review zonder uitnodiging
Logo Vapefiend

Antwoord van Vapefiend

Due to frequent fraud, we are not able to change your delivery address after an order has been placed. Instead we offered to refund your order so that you can order again, thereby ensuring that we are properly insured should your order go missing. We are only insured when we send to the order that the customer enters during checkout. Therefore we can't simply print a new label to a different address.
As you entered the wrong address, we had no choice but to wait for the item to return to us so that we could refund you, and then you will be able to reorder, making sure to enter the correct address.
I understand it's frustrating, but it could've been much worse. It's bizarre that you would give us a one star review because you made a mistake when ordering.

Beoordeeld met 5 van de 5 sterren

I have ordered from Vapefiend on…

I have ordered from Vapefiend on several occasions. The delivery is quick and product quality is great. My last order there was an issue, I reached out and the issue was resolved very quickly. Great customer service I highly recommend Vapefiend. Keep up the great work, Thank you!

1 juni 2026
Review zonder uitnodiging

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