Compré hace un tiempo un vaper arizer solo 2 Max y un tubo de cristal solo / Air curve. El precio del arizer fue bajísimo y del tubo el normal, pero el tubo extra llegó en mal estado, con una grieta e... Toon meer
Bedrijf heeft geantwoord
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Beställde från Sverige på julafton och fick mitt paket 7jan. Var lite nojjig att det var en scam för det fanns inga omdömen från Sverige så jag chansade. Så mycket bättre pris än från svenska sidor... Toon meer
Bedrijf heeft geantwoord
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and... Toon meer
Bedrijf heeft geantwoord
Really positive experiance all around, they decided to go above and beyond by repairing my device (It was my fault it was damaged). They were quick to reply and very engaging. Prompt turnaround and tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contactgegevens
54 Scarva Road, BT32 3AU, banbridge, Verenigd Koninkrijk
- hello@herbalizestore.com
- herbalizestore.co.uk
4,1
Goed
469 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Shoddy customer service
£124 on a pax 2 - it broke one week after the warranty expired and now I cannot get a replacement nor refund. They just told me to go to the pax company (who correctly told me the item was bought from Herbalize and therefore their responsibility).
Horrible customer service (ie, there is none)
Spend your money somewhere they care about the customer,
30 april 2026
Review zonder uitnodiging
Fantastic customer service from Olivia…
Fantastic customer service from Olivia Wayne. I had a small issue and she went over and above to fix it
12 mei 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Mel,
We are very sorry to hear that you were disappointed with your experience and the customer service received.
Unfortunately, we were unable to locate your order based on the information provided in the review. If you would be willing to contact us directly with your order number or additional details, we would be more than happy to look into this further.
Kind regards,
Herbalize Team
Experiencia de compra perfecta; sublime.
Compré hace un tiempo un vaper arizer solo 2 Max y un tubo de cristal solo / Air curve. El precio del arizer fue bajísimo y del tubo el normal, pero el tubo extra llegó en mal estado, con una grieta en uno de los agujeros. Me puse en contacto con ellos y en menos de 24 horas ya estaba todo solucionado. Volvería a comprar ahí encantado y posiblemente pronto, pues compraré unas rejillas extra para el tubo del arizer para tenerlas de repuesto.
5 mei 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Hola Duduar,
Muchísimas gracias por compartir su experiencia con nosotros.
Nos alegra mucho saber que quedó satisfecho tanto con el precio como con nuestro servicio. Lamentamos que el tubo de cristal llegara con un defecto, pero nos alegra haber podido solucionarlo rápidamente para usted.
Agradecemos enormemente su confianza y estaremos encantados de volver a atenderle cuando necesite más accesorios para su Arizer.
Saludos,
Herbalize Team
Herbalize uses worst and cheapest delivery
Herbalize delivery time (as stated on their checkout page) is incorrect. It says 2-5 days, but looking at the UPS website (which is rated 1 on Trustpilot) it says 5-8 days. They use the cheapest, and inconsistent delivery method, and lie about it. The product has not arrived yet, after 9 days.
28 april 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Ryan,
Thanks for your feedback, and I’m sorry for the frustration this has caused.
Our delivery estimates are based on typical transit times, however they can vary depending on destination and courier network conditions, especially with cross-border shipments. This can occasionally result in deliveries taking longer than the stated 2–5 business days.
We understand how disappointing that is, and we will be reviewing our shipping policy to make sure our delivery information is as clear and accurate as possible going forward.
If you still need assistance with your order, please contact us directly and we will be happy to help investigate and support you further. We would also recommend signing up for UPS My Choice, which can provide more detailed tracking updates and delivery management options.
Kind regards,
Herbalize Team
I had a vape and after 4 months of use…
I had a vape and after 4 months of use it stopped working. Of course the first thing you try is to call the company. Unfortunately they don’t have a working phone number so don’t call. So I emailed and got a email back quite quickly lovely lady was very helpful. Asked me to send photo of serial number, etc. then got back to me with the opportunity to get another vape in place. I chose the FENIX Neo. They were more than happy and sent it straight away. I have to say it’s actually a brilliant vape. Really nice feel in the hand very portable great clouds very happy with it. Thank you for great service and trust me email them and give them time to respond. Great company.
24 april 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Wilson,
Thank you for your feedback and for sharing your experience.
We are glad our support team was able to help resolve the issue and arrange a replacement for you. It is also great to hear you are happy with the FENIX Neo.
We appreciate your patience and your support.
Kind regards,
Herbalize Team
Olivia Wayne - 10/10 customer service experience
Olivia Wayne handled my case from start to finish, and was extremely responsive and understanding throughout even when I messed up on my end. Best customer support experience ever, to be honest.
20 april 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Zeyde,
Thank you for your kind feedback.
We are really pleased to hear you had such a positive experience with our support team, and that everything was resolved smoothly for you. We will make sure your comments are passed on.
We appreciate you taking the time to share this.
Kind regards,
Herbalize Team
I purchased a brand new vape
I purchased a brand new vape. As it broke I wanted to get it repaired or replaced through warranty. Herbalise have been less than helpful and apparently do not have a direct contact at the OEM despite advertising and selling their products.
I have used this company before but rest assured if your item breaks or goes wrong they won’t offer any assistance
Jokers
13 april 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Wayne,
We’re sorry to hear about your experience. We’re unable to identify your case from this review alone, but we take warranty issues seriously and want to make sure everything has been properly looked into.
Please contact our support team with your order details so we can locate your case and review it in full.
We’ll then be able to assist you further and work towards a resolution.
Kind regards,
Herbalize Team
Amazing company.
I have ordered quite a few products from these guys and they are great. Best UK provider of these products.
Everything I have ordered has turned up discreetly and quickly.
The pricing is competitive and the advice and help of the staff are excellent. A special mention to Olivia here whom has been amazing.
30 maart 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Scott,
Thank you for your continued support and kind words! We’re very glad to hear you’re happy with our service and competitive pricing, as well as the support from our team. We will also make sure Olivia sees your special mention, it will mean a lot to her.
Kind regards,
Herbalize Team
2 Ventys bought and all good.
I bought a Venty for a friend, arrived in 2 days, then one for me, also arrived in 2 days. Absolutely no problems at all, recommended retailer.
17 maart 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Mark,
Thank you for your kind review, we really appreciate you taking the time to share your experience.
We’re glad to hear both Ventys arrived quickly and that everything went smoothly with your orders. It means a lot to us that you would recommend us.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Herbalize Team
Quick and Efficient
Ordered some Puffco products and they were here within 48 hours because I ordered on a Saturday night. Great, quick service and will use again.
10 februari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Mr L Dye,
Thank you for your review.
We are pleased to hear your Puffco order arrived quickly, especially over a weekend. Fast and reliable service is exactly what we aim for.
We appreciate your support and look forward to serving you again.
Kind regards,
Herbalize Team
Fast & reliable
Ordered some replacement Zenco coils and got them proper rapid. Can't ask for anymore than that. Great service, fast delivery. Definitely recommend. Ordered late Wednesday night and it was here Friday morning.
4 februari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Lisa,
Thank you so much for the lovely review. We really appreciate you taking the time to share your experience.
We’re glad the Zenco coils arrived quickly and that everything went smoothly. That’s exactly the service we aim for.
Thanks again for the recommendation, it means a lot to us 💚
Kind regards,
Herbalize Team
The customer service was excellent..
The customer service was excellent... I had a very small delay on the parcel not by Herbalize doing either and the suport team was in contact with me all the time . Very pleased with the service and more so the product %100 will shop here again
28 januari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Dango,
Thank you for your feedback.
We are really pleased to hear you were happy with the support and overall experience. We truly appreciate your kind words and look forward to welcoming you back again.
Kind regards
Herbalize Team
Faulty on Arrival – Worst Experience Ever
Edited.. was told I could have refund but not heard anything! Now letting Klarna credit deal with this……
I and my partner bought a vape via Klarna – a Divicci IQ3. When I opened the package, it was clear the vape was either refurbished or damaged. The battery will not sit correctly, so the vape will not lock shut.
When I contacted them, I was patronised and told I was “doing it wrong.” Really? I’ve owned countless vapes, and it’s common sense that if something is pushing against the door, it won’t shut no matter how hard you try to force it into the battery holder.
I sent them a video clearly showing that the device closes without the battery (and doesn’t even need to fully latch), but will not close with the battery inserted because it is damaged or faulty. The item was not fit for purpose, and I contacted them within 10 minutes of receiving it.
I don’t appreciate being patronised, and it feels like they are making excuses for selling damaged items. After reading other reviews, it’s fair to say that lots of items are damaged and then have to be returned.
I will be cancelling this contract with Klarna and getting a credit refund. Worst experience ever out of all my reviews.
17 januari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Jennifer,
We’re genuinely sorry you feel this way, as this review does not reflect the full course of events.
When you first contacted us regarding the DaVinci IQ3, we immediately approved your warranty request and offered you the choice of a full refund, store credit, or a replacement. You opted for a replacement, which we dispatched.
After reporting the same concern with the second device, we provided a detailed video demonstration explaining how the battery hatch mechanism operates, as this can appear faulty if not closed in the intended way.
Following this, we did not receive any further response from you.
We remain open to resolving this properly and would still welcome the opportunity to assist you directly.
Kind regards,
Herbalize Team
Excellent Customer Service, Even When Things Go Wrong
Although I was initially sent the wrong item — I ordered the WOLKENKRAFT FX MINI ULTRA but received the WOLKENKRAFT FX MINI — the way the situation was handled completely made up for it. I spoke with Olivia from Herbalize, who was very helpful, professional, and clear in explaining my options.
I was given the choice to return the item or trade it for an alternative model. In the end, Herbalize price-matched the item I received to Amazon, refunding the difference instantly — £75 on Amazon compared to £100 on their website — and also provided a £10 gift card as a goodwill gesture.
While it’s a shame I never received the Ultra model I originally ordered, the customer service, especially from Olivia, was excellent and fair. Issues can happen, but it’s how they’re resolved that matters, and Herbalize handled this very well.
I’ve left 5 stars as I don’t believe in leaving negative reviews — small businesses often receive far too many over minor, genuine mistakes, and what matters most is how issues are handled. I would happily use Herbalize again.
13 januari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Kieran,
Thank you very much for taking the time to leave such a detailed and balanced review.
While we are of course sorry for the initial mix-up, we truly appreciate your understanding and are pleased that our team was able to resolve the situation fairly and transparently. We aim to offer clear options and practical solutions when issues arise, so it is great to hear that this came across in your experience. Your kind words regarding Olivia’s professionalism will be passed on to her directly.
We also sincerely appreciate your perspective on supporting small businesses and judging service by how situations are handled rather than by occasional, genuine mistakes. That mindset means a great deal to us.
Thank you again for your trust, and we would be very happy to assist you again in the future.
Kind regards,
Herbalize Team
Excelente servicio al cliente
Compré el pax para viernes negro, por la alta demanda, el kit completo no estaba disponible, les escribí un correo y me dijeron que me mantendrían el precio, solo que tenía que esperar una semana más a que llegara el kit para poder enviármelo. La experiencia increíble, atendieron mis preguntas muy rápido, tuve la fortuna de tener a a Olivia Wayne como asesora, fue muy profesional todo el tiempo y muy amable. Les recomiendo descargarse la app para estar pendiente del pedido, porque no llego a mi casa si no a un tabaco que estaba muy cerca, h tener la app me ayudó a recogerlo al tiempo que prácticamente llego. Si están dudando en hacer un pedido con herbalize store, les animo que lo hagan!
28 november 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Hola Pinzon Paula,
Muchas gracias por compartir tu experiencia con tanto detalle.
Nos alegra saber que, a pesar de la alta demanda durante Black Friday, pudimos respetar el precio y coordinar el envío del kit completo en cuanto estuvo disponible. También es un placer leer tus comentarios sobre la atención recibida, transmitiremos tus palabras a Olivia, quien sin duda las apreciará.
Gracias también por el consejo sobre la app de seguimiento, es una herramienta muy útil para estar al tanto de la entrega y actuar con rapidez si el punto de recogida cambia.
Agradecemos sinceramente tu confianza y tu recomendación.
Saludos,
Herbalize Team
100 legit
Beställde från Sverige på julafton och fick mitt paket 7jan.
Var lite nojjig att det var en scam för det fanns inga omdömen från Sverige så jag chansade. Så mycket bättre pris än från svenska sidor. Va lite rädd för tull med men det slapp jag. Paketet skickades från uk via Irland frankrike Tyskland med UPS. Helnöjd med mitt köp! Rekommenderar 💯 🙏🏼
7 januari 2026
Review zonder uitnodiging
Antwoord van Herbalize Store
Hej Maria,
Stort tack för ditt omdöme och för att du tog chansen att beställa från oss.
Vi är väldigt glada att höra att allt gick smidigt och att du är nöjd med både leveransen och priset. Som du nämner skickar vi från Nordirland, vilket innebär att EU-beställningar normalt inte belastas med tull eller extra avgifter. Det är extra värdefullt för oss att du delar detta för andra kunder i Sverige som kan känna samma osäkerhet första gången.
Tack för förtroendet och för rekommendationen.
Med vänliga hälsningar,
Herbalize Team
Best customer service experience
Bought the auxo celsius which was an amazing vape until it stopped working after a few weeks. Sent an email explaining the issue to which they responded very quickly and instantly offered to send a new replacement which has just arrived. Customer service is 10/10 will definitely buy again.
19 december 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Bastien,
Thank you very much for taking the time to share your experience.
We are glad to hear you enjoyed the Auxo Celsius and that our team was able to resolve the issue for you quickly and smoothly. Your feedback means a great deal to us.
Thank you for your trust and for choosing to shop with us again.
Kind regards,
Herbalize Team
These guys are PRO
They send me the wrong product to start with, but they rectified it so quickly that it never felt like I was waiting. I got to keep the first deliverance as complimentary, seriously, wow!!!
Extremely kind and efficient service which I highly can recommend, and listen, Im a complainer, gotten to the point where I just dont take shit from anybody!
This online shop gets my absolute highest evaluation, and I can only say: "Thx guys" for an excellent service."
3 november 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Lau,
Thank you so much for your fantastic review! We’re really glad we could resolve the mix-up quickly for you, and it means a lot to hear that our service exceeded your expectations.
We truly appreciate your recommendation and your kind words. If you ever need anything in the future, we’re always here to help.
Kind regards,
Herbalize Team
Excellent company + customer service…
Excellent company + customer service peeps too. I bought an item in error and needed to return it, to get a refund. Herbalize have refunded me, yet also said to keep the product! 🤩 💯
2 december 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Joel,
Thank you so much for your wonderful review! We’re really happy to hear that your experience with our team was a positive one.
We always aim to make things as smooth and hassle-free as possible, so we’re glad the return process worked out well for you. If you ever need anything else, we’re always here to help.
Kind regards,
Herbalize Team
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