I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Beställde från Sverige på julafton och fick mitt paket 7jan. Var lite nojjig att det var en scam för det fanns inga omdömen från Sverige så jag chansade. Så mycket bättre pris än från svenska sidor... Toon meer
Bedrijf heeft geantwoord
I purchased a brand new vape. As it broke I wanted to get it repaired or replaced through warranty. Herbalise have been less than helpful and apparently do not have a direct contact at the OEM des... Toon meer
Bedrijf heeft geantwoord
Compré hace un tiempo un vaper arizer solo 2 Max y un tubo de cristal solo / Air curve. El precio del arizer fue bajísimo y del tubo el normal, pero el tubo extra llegó en mal estado, con una grieta e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contactgegevens
54 Scarva Road, BT32 3AU, banbridge, Verenigd Koninkrijk
- hello@herbalizestore.com
- herbalizestore.co.uk
4,2
Goed
483 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order came within two days tracking was…
Order came within two days tracking was easy to follow
5 september 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Thomas,
Thank you for your review! We’re so glad to hear your order arrived quickly, and we appreciate your support.
Kind regards,
Herbalize Team
Great customer service experience
When I first ordered from their website I was very happy to see the delivery was very quick to then have an issue with the product I received, which made me a bit upset, so I contacted them. They replied right away and after sending pictures to show the issue the next day they already sent me a replacement. Great customer experience!
25 augustus 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Geatano,
Thank you for sharing your experience! We’re glad we could resolve the issue quickly and provide a replacement that met your expectations. It’s great to hear that, despite the initial hiccup, you had a positive overall experience with our team. We truly appreciate your support!
Kind regards,
Herbalize Team
Absolutely amazing customer service
Absolutely amazing customer service. The prices are great too. They offer a lot of different vaporisers and they’re all in stock!
Ordered in the morning and had the delivered the next afternoon. The team went above and beyond to help and answer any questions I had. They’ve got a customer for life.
A++++
22 augustus 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Liam,
Thank you so much for your wonderful review! We’re happy to hear that you had such a positive experience with both our service and product selection. It’s always our goal to go above and beyond, and we’re glad we could make your shopping experience smooth and enjoyable. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Herbalize Team
5 Star sales and warranty experience from Herbalize A+++++
Fantastic service all round. I can’t praise their staff highly enough, especially Olivia for going the extra mile helping me out with a warranty issues on my Arizer Solo device. They assessed, rectified the issue and turned it back around to me in under a working week. Very speedy and super impressed with the level of service I received. They kept me up to date through the whole process too. As I only owned the one device I decided to purchase a back up DHV from them whilst mine was being looked at and decided to go for the Arizer Air SE (which I will say is a brilliant unit for its price point, it doesn’t feel cheaply made and performs incredibly well, much better than I had expected). I ordered my Air SE on the Tuesday, it was delivered to me on the Wednesday (next day delivery). 5 star service! I couldn’t have asked for more. Well done Herbalize, I will be using you guys again in the future. You have made me a very happy customer. Thanks again for all your help.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Drew,
Thank you so much for your fantastic review! We’re thrilled to hear that Olivia and the team could provide speedy and helpful support with your warranty, and that your Air SE is exceeding expectations. It’s great to know the whole process, from service to delivery, left you feeling satisfied. We really appreciate your kind words and look forward to helping you again in the future!
Kind regards,
Herbalize Team
5 Sterne
5 Sterne!
Sehr gute Angebote, sehr guter Kundenservice, Lieferung 1 Woche ist aber ok da es nicht aus Deutschland Versand wird..!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Hallo Christoph,
Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit unseren Angeboten und unserem Kundenservice zufrieden sind. Wir danken Ihnen für Ihre Geduld mit der Lieferzeit und freuen uns, dass es keine allzu großen Unannehmlichkeiten gab.
Mit freundlichen Grüßen,
Herbalize-Team
Mighty Plus exchange for Venty!
I ordered a Might Plus, then after doing some research, I changed my mind and wanted a Venty instead. I emailed them and also left message on their chat, 1st thing in the morning they had emailed me back with a link for me to pay the difference and exchange my order before the original order had been dispatched. I was over the moon.
We then experienced a two day delay in dispatch due to logistics and my product change but they gave me a £10 voucher and an aluminium grinder worth £18 for free to compensate. The Venty is AMAZING! Miles and leaps ahead of any vape I’ve used before!
The service was top notch. Would recommend any and everyone use them!
30 juni 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Sean,
Thank you so much for your kind words and review.
We’re really glad to hear that we were able to get your order updated in time and that you're loving the Venty, it’s definitely a powerhouse! Thanks also for your patience during the brief dispatch delay, and we’re happy the voucher and grinder made up for it.
Your recommendation means the world to us, and we look forward to having you back.
Kind regards,
Herbalize Team
Nothing even comes close to the service…
Nothing even comes close to the service or the product sold. Just the best. No need to buy anywhere else! Simple fast and great prices.
26 juni 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Stines,
Thank you for the amazing feedback!
We’re glad to hear you’re happy with both the service and the product. That’s exactly what we aim for. Your support and trust mean a lot to us!
Kind regards,
Herbalize Team
Excellent service
Excellent service, fast shipping
Would definitely recommend
11 juni 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Paul,
Thank you so much for the kind words! We're really glad to hear you were happy with the service and shipping speed. Your recommendation means a lot to us 😊
Kind regards,
Herbalize Team
Paid for my vape on the 2nd of this…
Paid for my vape on the 2nd of this month , after the other I use for extreme internal pain & my prescribed meds stopped working ! It was posted out , but had an issue with the address ( even tho I filled out everything perfectly on line ) so was sent back to them by Royal Mail ! Had an email off a staff member on the 5th suggesting it was on its way back to me , so stayed in all day on the 6th ! No delivery on the 6th & got an email reply stating that the lady in question didn't suggest it was on its way back & that in fact Royal Mail hadn't even returned the vape ! Emailed them again today after hearing noting back since & got no reply off them at all ! Ive now had no vape for 10 days & have no way of medicating , my pain levels are through the roof & the service from them is terrible ! If I don't hear back from them by tomorrow , I will be talking to my lawyer about where to go there here
11 juni 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Jonathon,
Thank you for sharing this, after looking into what happened we just want to clarify that the parcel could not be delivered because the house number was missing from the shipping address provided at checkout. It’s an easy mistake, and we completely understand, things like this can happen!
Since this wasn’t due to an error on our side, we usually wait for the original package to be returned before sending a replacement. However, in your case, we wanted to avoid any further delay, so we arranged for a new shipment after a couple of days, even before the first one made it back to us.
We hope this clears up any confusion, and we truly apologise for the wait.
Kind regards,
Herbalize Team
Will take your money for products they don’t have
Took my money for a product that was shown in stock, only to be mailed and told it wasn’t. I asked for a refund over 2 weeks ago now and nothing. Cowboys! Avoid… calling financial ombudsman to get this sorted 😡
24 mei 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi there
Thank you for your feedback, and we're very sorry that the item in your order was unavailable.
We operate multiple warehouses and storefronts, and while we do our best to keep stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this appears to have been the case with your order, and we completely understand how frustrating this must be.
Please note that your order was voided, meaning no payment was taken from your account, this is why you won't see a refund. If you check your transaction history, you'll see that you were never charged.
We hope this helps clarify things, and once again, we sincerely apologize for the inconvenience.
Kind regards,
Herbalize Team
Delivered from NI to the south coast in…
Delivered from NI to the south coast in 24 hours, can’t say better than that. Great price and stock options. Very happy customer
3 juni 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Dan,
That’s fantastic to hear, 24 hours to the south coast is exactly the kind of service we aim to provide for our customers! Really glad you’re happy with the overall experience. Thanks for the great feedback and we hope to see you again!
Kind regards,
Herbalize Team
They sell items out of stock and then…
They sell items out of stock and then you need to wait for few weeks.
Avoid.
12 mei 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Fernando,
We operate multiple warehouses and stores, and while we strive to keep our stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this is what happened with your order, and we completely understand how frustrating this must be.
Once again, we’re very sorry for the inconvenience and truly appreciate your feedback, it helps us improve. Please rest assured that we’re working diligently to implement a better system to prevent this from happening in the future.
Best regards,
Herbalize Team
Waiting for a venty replacement haven't…
Waiting for a venty replacement haven't had any correspondence since May 2nd really disappointed as rely on this device to treat a serious disability.
Will end up doing a complete charge back in a few days as this hassle is effectively making my condition worse
7 mei 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi!
We’re very sorry to hear about your experience and truly understand how important your device is for your health and well-being.
We’ve been in contact regarding your replacement, but it seems our replies may not have reached you. Please kindly check your spam or junk folder, as our messages might have ended up there by mistake.
For immediate assistance, you can also reach us directly through our live chat on the website, we're here to help and resolve this as quickly as possible.
Our sincere apologies for the frustration this has caused, and thank you for your patience and understanding.
Kind regards,
Herbalize Team
Really impressed with the Dynavap M7
Really impressed with the Dynavap M7. I really love getting a product that I know will last and is extremely portable for a decent price. Super cool.
3 maart 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi George,
Thanks for the great feedback!
We're glad to hear you're loving the Dynavap M7. It's definitely a solid choice for a great value. Enjoy, and let us know if you need anything!
Kind regards,
Herbalize Team
I got my first Mighty+ from Herbalize…
I got my first Mighty+ from Herbalize Store and liked it so much I'm buying a second. As a very heavy user, my first device has held up incredibly well. The new one does heat up a bit faster and seems to stay on longer, but I really put my original one through its paces. I've also had a few friends pick one up after trying mine. Absolutely worth it!
7 april 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Aiden,
Thank you so much for your continued trust and support! We're so glad to hear how well your Mighty+ has held up, that you’re enjoying it enough to get a second one, and that your friends picked one up after trying yours.
If you ever need anything, we’re here to help.
Kind regards,
Herbalize Team
Antwoord van Herbalize Store
Hola,
Gracias por tu compra y tu confianza! Nos alegra saber que estás contento con la experiencia. Estamos aquí para lo que necesites.
Cordialement,
Herbalize Team
Excellent customer service and products
Excellent customer service from the fantastic Olivia. All products I have received have been top notch and at a fair price 😁😎
2 april 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Dan,
Thank you so much for the great compliments! We're more than glad to hear that you've had a good experience with us and Olivia served you so efficiently. It's wonderful to hear that you're satisfied with the price and quality of our products as well.
Let us know if you need anything else. We are always here to help!
Kind regards,
HS Team
Waiting for my returns to be processed…
Waiting for my returns to be processed but received partially completed emails or automated emails. Customer service seem to only be able to reply once a day and after 5pm, for this company to think that arranging a return in 4 days is an acceptable turn around then think again. Wont use again, avoid, customer service skills are poor at best.
1 april 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Manish,
Thank you for your feedback. After investigating, we found that the repeated responses were due to multiple tickets being opened on your end for the same return. Since you had already replied to one of them, our support team continued following up on the others that hadn't received a response.
We also reserve 3–5 business days for processing returns, which was the case with your return. We’re sorry this experience didn’t meet your expectations, and we genuinely appreciate your feedback.
Kind regards,
HS Team
I will happily order again !!
Purchased my first wax pen at the best price online, I was very impressed with the “chat” option which put me in contact with a person! Who was brilliant !
Having received my order already I can safely say I will be using this company again!
26 maart 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Collins,
Thank you for your awesome feedback! We're so glad to hear you had a great experience with both your purchase and our customer support. We look forward to serving you again soon! 😊
Kind regards,
HS Team
Herbalize N’1 for all vape needs.
First class site could not recommend much more rapid dispatch cheapest like for like less expensive and high end vaporizers. Tracking info immediately and customer service is just a delight and a credit to this HERBALIZE STORE, SUPER SITE cant fault and believe this is one of the best easy to deal with sites online thank you my friends.
13 maart 2025
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Michael,
Thank you so much for the review! We're glad to hear that you're happy with our service. Your words mean a lot to us and we look forward to serving you again soon!
Kind regards,
HS Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.