Herbalize Store Reviews 

I had a vape and after 4 months of use it stopped working. Of course the first thing you try is to call the company. Unfortunately they don’t have a working phone number so don’t call. So I emailed and got a email back quite quickly lovely lady was very helpful. Asked me to send photo of serial number, etc. then got back to me with the opportunity to get another vape in place. I chose the FENIX Neo. They were more than happy and sent it straight away. I have to say it’s actually a brilliant vape. Really nice feel in the hand very portable great clouds very happy with it. Thank you for great service and trust me email them and give them time to respond. Great company.

Olivia Wayne handled my case from start to finish, and was extremely responsive and understanding throughout even when I messed up on my end. Best customer support experience ever, to be honest.

I purchased a brand new vape. As it broke I wanted to get it repaired or replaced through warranty. Herbalise have been less than helpful and apparently do not have a direct contact at the OEM despite advertising and selling their products.

I have used this company before but rest assured if your item breaks or goes wrong they won’t offer any assistance

Jokers

I have ordered quite a few products from these guys and they are great. Best UK provider of these products.

Everything I have ordered has turned up discreetly and quickly.

The pricing is competitive and the advice and help of the staff are excellent. A special mention to Olivia here whom has been amazing.

I bought a Venty for a friend, arrived in 2 days, then one for me, also arrived in 2 days. Absolutely no problems at all, recommended retailer.

Ordered some Puffco products and they were here within 48 hours because I ordered on a Saturday night. Great, quick service and will use again.

Ordered some replacement Zenco coils and got them proper rapid. Can't ask for anymore than that. Great service, fast delivery. Definitely recommend. Ordered late Wednesday night and it was here Friday morning.

The customer service was excellent... I had a very small delay on the parcel not by Herbalize doing either and the suport team was in contact with me all the time . Very pleased with the service and more so the product %100 will shop here again

Edited.. was told I could have refund but not heard anything! Now letting Klarna credit deal with this……

I and my partner bought a vape via Klarna – a Divicci IQ3. When I opened the package, it was clear the vape was either refurbished or damaged. The battery will not sit correctly, so the vape will not lock shut.
When I contacted them, I was patronised and told I was “doing it wrong.” Really? I’ve owned countless vapes, and it’s common sense that if something is pushing against the door, it won’t shut no matter how hard you try to force it into the battery holder.
I sent them a video clearly showing that the device closes without the battery (and doesn’t even need to fully latch), but will not close with the battery inserted because it is damaged or faulty. The item was not fit for purpose, and I contacted them within 10 minutes of receiving it.
I don’t appreciate being patronised, and it feels like they are making excuses for selling damaged items. After reading other reviews, it’s fair to say that lots of items are damaged and then have to be returned.
I will be cancelling this contract with Klarna and getting a credit refund. Worst experience ever out of all my reviews.

Although I was initially sent the wrong item — I ordered the WOLKENKRAFT FX MINI ULTRA but received the WOLKENKRAFT FX MINI — the way the situation was handled completely made up for it. I spoke with Olivia from Herbalize, who was very helpful, professional, and clear in explaining my options.

I was given the choice to return the item or trade it for an alternative model. In the end, Herbalize price-matched the item I received to Amazon, refunding the difference instantly — £75 on Amazon compared to £100 on their website — and also provided a £10 gift card as a goodwill gesture.

While it’s a shame I never received the Ultra model I originally ordered, the customer service, especially from Olivia, was excellent and fair. Issues can happen, but it’s how they’re resolved that matters, and Herbalize handled this very well.

I’ve left 5 stars as I don’t believe in leaving negative reviews — small businesses often receive far too many over minor, genuine mistakes, and what matters most is how issues are handled. I would happily use Herbalize again.

Compré el pax para viernes negro, por la alta demanda, el kit completo no estaba disponible, les escribí un correo y me dijeron que me mantendrían el precio, solo que tenía que esperar una semana más a que llegara el kit para poder enviármelo. La experiencia increíble, atendieron mis preguntas muy rápido, tuve la fortuna de tener a a Olivia Wayne como asesora, fue muy profesional todo el tiempo y muy amable. Les recomiendo descargarse la app para estar pendiente del pedido, porque no llego a mi casa si no a un tabaco que estaba muy cerca, h tener la app me ayudó a recogerlo al tiempo que prácticamente llego. Si están dudando en hacer un pedido con herbalize store, les animo que lo hagan!

Beställde från Sverige på julafton och fick mitt paket 7jan.
Var lite nojjig att det var en scam för det fanns inga omdömen från Sverige så jag chansade. Så mycket bättre pris än från svenska sidor. Va lite rädd för tull med men det slapp jag. Paketet skickades från uk via Irland frankrike Tyskland med UPS. Helnöjd med mitt köp! Rekommenderar 💯 🙏🏼

Bought the auxo celsius which was an amazing vape until it stopped working after a few weeks. Sent an email explaining the issue to which they responded very quickly and instantly offered to send a new replacement which has just arrived. Customer service is 10/10 will definitely buy again.

They send me the wrong product to start with, but they rectified it so quickly that it never felt like I was waiting. I got to keep the first deliverance as complimentary, seriously, wow!!!
Extremely kind and efficient service which I highly can recommend, and listen, Im a complainer, gotten to the point where I just dont take shit from anybody!
This online shop gets my absolute highest evaluation, and I can only say: "Thx guys" for an excellent service."

Excellent company + customer service peeps too. I bought an item in error and needed to return it, to get a refund. Herbalize have refunded me, yet also said to keep the product! 🤩 💯

Must have ordered near £1000 worth of gear off these people over 3 years and 80% of the orders have arrived broken, missing parts or smelling like toxic waste. They are normally quick to fix most issues but the amount of bad items iv had from this company is taking the mick.
My biggest issue with them was recently they shipped out a puffco peak pro to me which was ment to be by 1pm next day. well its been 9 days and still no sign. Turns out thier auto save feature is a load of rubbish and didnt fill out my address letting the auto one on my phone do it which for some reason forced the house number out(they have my address saved in 5 or 6 diffrent saved address slots from previous orders btw) so the parcel was sent back to them....only it wanst as its still in the middlands. After speaking to royal mail they said the order should never of left thier office like that and that the $309 normally £400 item was only covered for £75, so now thier refusal to replace said item before the original one arrives makes a whole lotta sense.

(UPDATE)
Received item after 3 weeks. Was told they would put some extra stuff into the package as an apology but all I got was the puffco in what was in all honesty a bit of a tatty box.
Item was also faulty after a couple weeks of use which they just told me to go to to puffco.

Won't be using this company again as out of all my dealings with them its only smooth sailing about 15-20% of the time

Sehr gute Beratung! Vorallem hatte ich mir die Gravity bong in blau bestellt, leider kam schnell die Rückmeldung, dass diese nicht mehr vorrätig sei, allerdings wurde mir dann eine andere die 150€ teurer war als Bestellung getauscht. Vielen Dank für die tolle und gute Dienstleistung euererseits!

I bought a vape in error, unfortunately the vape `I wanted was out of stock, sent a quick email, they responded very quickly and the refund was the quickest I've ever received. Brilliant customer service.

Great company to deal with. Unfortunately the item I purchased became faulty. The customer service was excellent. Replied to emails quickly and everything was sorted in no time. Will definitely shop with them again.

Thanks for the love!🙏
I have been a regular customer at Herbalize since the crafty+ was released and I’m on my 6th vaporiser to date not to mention all the bits and pieces. These guys are my go to for anything “herb” related.
I really appreciate the gift, it matches my four piece perfectly! This is the first time I’ve ever received a token of appreciation for the support from any company and I have parcels coming daily!!!
I am currently going through dark times right now and it has brightened my day knowing there are good retailers out there who care about their customers🙏

(I understand this might sound a little cheesy but the answer is NO I’m not looking to squeeze another gift out of this review nor have I tested my new purchase out yet🔥💨