It was very easy to get a quote and listing pre existing conditions. We have never yet claimed on a travel policy, but our premiums were rising a lot from our previous Travel Insurer (the naval logo)... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Prefer emails to begin with company name rather than customer services. Means they are less likely to get deleted accidentally and be found more easily as inboxes often truncate.
Bedrijf heeft geantwoord
Recently bought a single policy online. As my husband has a few pre existing medical issues the quote was very reasonable. I rang customer services the following day re an annual Worldwide policy. I... Toon meer
Bedrijf heeft geantwoord
I did struggle to apply for a quote on the website- possibly due to the many health conditions I was trying to add. I called Vibe ins directly and the agent took my application for a quote and was abl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where will your travels take you next? Get the cover you need with Vibe Insurance. You can get travel cover for single trip or multiple trips. There’s also cover for families, couples, groups or single travellers. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual & single trip policies • Cover for winter sports, cruise, sports & activities. Vibe Insurance was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
Contactgegevens
Verenigd Koninkrijk
- customerservice@vibeinsurance.co.uk
- www.vibeinsurance.co.uk
4,7
Uitstekend
270 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Got injured in tenerife in feb 2026
Got injured in tenerife in feb 2026. Was taken to a private hospital by ambulance. The hospital was all about money up front & would not deal with my insurance. The emergency team at vibe where 1st class despite the hospital being very negative towards my insurance companies team. I ended up being transfered to a public hospital in santa cruz where i was treated well. When i returned back to the UK i claimed medical expenses back from vibe including hire car costs to pick me up from santa cruz hospital & take me back to las americas. Vibe where good with keeping me updated via email with my claim & paid my full cost a few months later
10 februari 2026
Review zonder uitnodiging
Antwoord van Vibe Insurance
Hi Ian,
Thank you for taking the time to share your experience with us.
We're very sorry to hear about your injury while in Tenerife and appreciate how stressful medical emergencies abroad can be. We're pleased that our Emergency Assistance team was able to support you throughout the situation and help co-ordinate your claim.
While we understand the difficulties you experienced with the private hospital, we're glad you were able to receive the treatment you needed and that your transfer to the public hospital resulted in a better experience.
It's great to hear that you found our claims team helpful, that we kept you updated throughout the process, and that your medical and transport expenses were reimbursed in full.
Thank you for choosing Vibe, and we wish you all the best with your continued recovery.
Kind regards,
The Vibe Team
Will never use them again
Will never use them again. They do their best not to pay and make things very complicated.
16 mei 2026
Review zonder uitnodiging
Antwoord van Vibe Insurance
Good evening Nadine,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your Vibe Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The Vibe Insurance team.
Smooth and easy
9 mei 2026
Very easy and great price.
8 mei 2026
Excellent value for money for a years…
Excellent value for money for a years worth of travel insurance.
Website easy to use.
5 mei 2026
So easy to fill the quote in
So easy to fill the quote in, no awkward or hard questions. Would recommend to others
9 mei 2026
I found vibe a very good insurance…
I found vibe a very good insurance company, offered lots of things I needed, being a disabled person too. The best price and value for money.
8 mei 2026
Web site easy to use.
Web site easy to use. Only criticism is that after completing all the questions including our health conditions an error appeared on the screen indicating that I would have to restart the application for a quote . However, on checking my emails there was one confirming my quote and a link to proceed with the payment.
4 mei 2026
I would have given you a 5 but I did…
I would have given you a 5 but I did the policy online and after I said I had had cancer it never asked any other questions which would make my policy invalid emailed Vibe and I got a call back within 10 minutes the operator was very professional and resolved my problems
5 mei 2026
Antwoord van Vibe Insurance
Good morning Mrs Mace,
Thank you so much for your feedback and for bringing this to our attention. We’re very pleased to hear that our team was able to contact you quickly and resolve the query.
I can see that you purchased your policy through MoneySuperMarket.com, and we will raise the medical declaration journey with them to help improve the experience for future customers.
Thank you again for your patience, your valuable feedback, and for choosing us.
Kind regards,
The Vibe Insurance Team.
Full cover at a good price
Every year taking out travel insurance with pre existing medical conditions has been a nightmare . This is due to many questions from 5 years ago with answers that are not always straightforward. On a comparison website ,Vibe was by far the best option for my annual policy..The website was clear and easy to use and price was very reasonable....Happy holidays......
4 mei 2026
Older Persons treated well (makes a change)
Very easy to follow and what's more age friendly would most certainly recommend you.
Price good
6 mei 2026
so easy for an older person
3 mei 2026
Straightforward and easy
30 april 2026
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