Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Lees wat reviewers zeggen
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Toon meer
Bedrijf heeft geantwoord
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Toon meer
Bedrijf heeft geantwoord
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele netwerkaanbieder
- Mobiele telefoon winkel
- Internetaanbieder
- Telefoon- en internetdienst
- Telefoonmaatschappij
Over Vodafone UK - Newcastle Eldon Square
Geschreven door het bedrijf
Contactgegevens
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Verenigd Koninkrijk
4,7
Uitstekend
188 reviews
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Gemma
Gemma was brilliant. I'm not that good with technology and she was so helpful. She guided me with what I need to do whilst on my cruise regarding charges and data. Much appreciated.
14 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Kimberley,
These are lovely kind words of feedback for Gemma. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
My experience in the Vodafone shop was…
My experience in the Vodafone shop was very good, good customer service, friendly staff and very fast
8 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Carl,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience at Vodafone in Eldon…
Great experience at Vodafone in Eldon Square, Reece was really informative and helpful
5 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Phil,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review for Reece.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Been very helpful and saved me money
Been very helpful and saved me money
5 januari 2025
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service! Came to Newcastle from London in a visit. Had to upgrade my phone and those for my 2 daughters. Dan made the process so easy and was extremely helpful. I would recommend this store to everyone.
7 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Chrissy. Thank you for your review for Dan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Jason. Thank you for your review for Gemma. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
In store to renew contract
In store to renew contract. Gemma served us…. Very helpful, explained clearly and very friendly though professional. Happy with our new contract.
She also gave us information re broadband which we have now changed from BT to Vodafone 😀
Thank you
2 december 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Kim,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sam is amazing!
Sam was extremely helpful in the Vodafone shop to help me get my phone back online & find a sim deal! She went above & beyond to help me and get the most from my Vodafone experience <3
11 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hello, Brittany,
It's great to hear about the positive experience which you received in store from Sam, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service Alex
Excellent customer service Alex
11 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hello, Juliette,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Perfect service by Dan!
Perfect service by Dan!! He was just off the break and was so prompt in coming to us! Quick to find out about our needs and recommended accordingly. The other telco service nearby (the green / yellow one) should really learn fr Vodafone on what customer service really is! Well done and thank you so much!
5 november 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Josephine,
Thanks for taking the time to write such a brilliant review! It's great to see that Dan left such positive impression 😄 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Gemma was a great help!
Gemma was a great help!
Managed to sort my issue out very easily, something which wasnt while on the phone.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Ciaran,
Thank you for taking the time to leave us a 5 star review! We're glad Gemma has solved the issue for you very easily.
Thanks,
The Vodafone Social Media Team
Vodafone, Newcastle excellent service.
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles.
We dealt with a young lady called Sam, she was patient, thorough and extremely helpful.
She wrote everything down for us, dates, accounts, amounts, DDs etc, a year of confusion sorted.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hello, Andrew,
Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Sam.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Madeleine. Thank you for your review for Gemma. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from lovely friendly staff
18 oktober 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Stephen,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service sam.
7 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Michael,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very good service received from Steph.
7 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Larry.
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The process to upgrade was very smooth…
The process to upgrade was very smooth and easy. Steph took us through the options and made us feel very welcome first thing in a Saturday morning.
7 september 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey ,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gemma at the Newcastle store has been…
Gemma at the Newcastle store has been so understanding and patient. She is knowledgeable and super efficient. Would well recommend Vidafone after her service.
13 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hi Shiela. Thank you for your review for Gemma. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma has been hugely helpful in…
Gemma has been hugely helpful in sorting out my dad’s phone and reducing my broadband bill.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Reese was extremely helpful
8 augustus 2024
Review zonder uitnodiging
Antwoord van Vodafone UK - Newcastle Eldon Square
Hey Julia,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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