www.warrenevans.com Reviews 

I just wanted to say a big thank you for the way that customer services responded to the problem with my mattress and the quick and efficient way it was dealt with, apologising for any inconvenience to me.

Amazingly, even the delivery driver, bringing my replacement mattress, apologised on behalf of the company and was so nice to me, making sure I was happy with the new mattress.

Amazing solid, well-made bed and customer service. Excellent delivery and assembly (and even disassembly and taking away of old frame). Would recommend Warren Evans to everyone!

Great mattress, helpful staff in show rooms, good communication after purchase and very pleasant delivery men who cheerfully took away our old mattress
Good old fashioned service
Thank you

The showroom is set up like a beautiful home and contributes to the fabulous and unique buying experience at Warren Evens in Wandsworth. It helps you make the right choice of bed/matress.
Dawid was very welcoming and professional and further contributed to the excellent experience.

This was the best shopping experience I have had in a long time. Layout of the show room was wonderful, and the customer service from Dawid was top class.
I would highly recommend this company, not just for the customer service but because they sell natural non toxic, no chemicals mattress that are extremely comfortable and 100% better for your health.
I will definitely recommend them to my family and friends.
Sarah

David was excellent.Really informative and helpful sensitive guidance throughout. We didn’t feel rushed and there was no sense of hard sell. Not the case with some retailers!

Edit* seems like the good side of this company only exists in on the sales side…

My mattress has developed a defect only after a few months of using, despite being on a suitable frame. I used it for 3 nights on a frame I found out was unsuitable & promptly stopped using. Due to this they won’t honour their guarantee, unless I spend close to £1000 on a new bed frame from them as well, which they have said is ‘good will’ 😂 sounds more like them wanting more money? If a mattress from them will develop major defects after only a few nights on a frame that’s not majorly out of synch, then there is a quality issue. The research I’ve done and the information out there makes this look to be the case as well.

Wouldn’t use again.

Don’t be fooled by the world class upfront sales when buying a product that should easily last years, even with a little beating!

Also, their customer agent decides to reply at closing time on a Friday? Poor service indeed.

Dawid at Warren Evan’s showroom at Wandsworth’s Common helped me every step of the way to choose the right mattress for me. Being able to lay on each mattress and enjoy the quality made a difference sand confirmed that these mattresses are top quality in materials and manufacture.

I cannot recommend Warren Evans highly enough. From my first visit to their showroom to the ongoing support I've received, every interaction has been exemplary. Dawid in the store was brilliant: knowledgeable, patient, and genuinely invested in helping me find the right mattress and bed for my needs. His guidance during the decision-making process was invaluable, and he never once made me feel rushed or pressured. The delivery crews were also exceptional - always professional, efficient, and careful with both the furniture and my property. But what truly sets Warren Evans apart is their client-first approach. After delivery, I realised I needed to swap my bed frame for an ottoman for extra storage, and then subsequently exchange the headboard for a different size. Rochelle in the customer support team was absolutely wonderful throughout, being incredibly understanding and going above and beyond to accommodate my requests. The flexibility and care shown by the entire team has been remarkable. Most importantly, the product quality is outstanding. The Organic 4000 mattress is genuinely one of the best I've ever slept on!
Warren Evans delivers on every front: superb products, knowledgeable staff, excellent service, and a customer-first approach that's increasingly rare. This is a company that truly stands behind what they sell!

Friendly, helpful staff. Straightforward to place order. Great sale price.

This is hands down the best company I've ever dealt with from start to finish. Amazing quality mattress and impeccable customer service.

I have shopped at Warren Evans for over 30 years. I recently decided to change my WE mattress (still going after 17 years) to buy the current top range one and again my experience has been great.
Sintija at one of the showrooms (I wanted to "try it before buying it") was very helpful, friendly and knowledgeable. The delivery staff punctual and professional and the mattress is fantastic. I am very happy of my continuous choice and I cannot recommend Warren Evens enough.

What a great experience! Showrooms to visit and opening times meant I could go at the end of my working day! Dawid was knowledgable and helpful. Also, I had concerns about access and he quickly passed on my video and i got a response by return. Brilliant! Thank you.

We recently had reason to change our mattress after 2 years and were pleasantly surprised to find it was still under guarantee, as we had a few issues with it. After one or two pleasant email exchanges with Rochelle who was very professional and helpful, she agreed to exchange our mattress for a new one which would be delivered free of charge and the old one taken away.
Our family have had Warren Evans mattresses and beds for over 20 years now and have been very happy with them so we’re looking forward to getting our new one!
Thank you for all your help and for making it so easy.
Barbara and Brian in Banbury

We’ve got two beds from Warren Evans - both good quality are very comfortable. We had a bit of an issue with our 2nd bed, however, the customer service has been exceptional in helping to resolve it - top quality products from a family business that cares about its customers!

We went to the London Bridge showroom for a new mattress, 10 years after we bought our current mattress at Warren Evans. Really pleased they're back in business, as the experience this time around was just as seamless as last time, due mainly to the expertise, helpfulness and friendly service of the sales assistant. Really happy with our purchase and looking forward to delivery.

I’ve had my new mattress (6000 med firm/firm) for a week and I can honestly say I have never slept better.
I love it so much that I’m now going to bed earlier than my kids.
Service and delivery were impeccable, the online experience was brilliant and it was so easy to order.

Had my mattress delivered today. The delivery guys Albi and Hermi couldn’t have done enough. Super quick efficient, very polite and courteous. Hassle free, free recycling of the mattress.. added bonus.

Contact with the office too was no exception - the staff were very good. Delivery information and timings were seamless and easy. All points of contact through the service chain were easy and hassle free.

The mattress is amazingly comfortable… excellent value for money

Received excellent advice on choosing a suitable mattress and as a result placed an order.

This company is worth five plus stars! From the moment I phoned for advice to sleeping on the bed I could not be happier. I decided that the headboard I ordered was a little low and Warren Evans changed it without a quibble. The bed looks great and the mattress is very comfortable. The delivery guys who assembled the bed were professional and very helpful. I will certainly recommend Warren Evans to my friends and family and am blown away by their excellent customer service.