Web da Hidromassagem Reviews 

Muito boa experiência

Fiz uma compra há algum tempo e fui muito bem atendida. Recentemente, voltei a comprar, desta vez um novo spa para o meu alojamento. Nunca tive qualquer problema com este estabelecimento e, por isso, recomendo vivamente os seus serviços.

Há mais de 5 anos a trabalhar com esta empresa. Comprei um jacuzi em 2020, e sempre que foi necessário a assistência técnica foi 5 estrelas.
Recomendo !

We ordered this very very expensive bath in February. It finally arrived in June. It was fitted a few days ago and immediately flooded our house. The fitters returned and identified very poor quality parts which had failed.
We have tried to contact them now for two days. They do not respond to phone or email. They seem not care about accountability or their customers. Avoid them.

Atendimento estupendo, sempre bastante atenciosos e tudo chegou dentro do prazo

Um ótimo atendimento, pessoal muito simpático, eficácia e produtos de muita boa qualidade.

Facilidade na compra, durabilidade dos equipamentos e até ver assistência a funcionar

Ao fim de pouco mais de 1 ano, os acrílicos do equipamento começaram a estalar e a abrir fissuras, tanto na estrutura como no interior, demonstra um defeito grave de fabrico ou materiais de baixa qualidade. A empresa recusou-se a assumir a responsabilidade, alegando má utilização, embora o uso tenha sido normal. O equipamento tem aparência enganadora — a qualidade é péssima, a fiabilidade nula e a assistência inexistente.
Conclusão: Péssima compra. Não recomendo.

I ordered a Hydromassage bath back In September 2024, it finally got fitted in November 2024, it started leaking, I logged a case and was told this must have happened in transit and I should fix the leak, other problems including the control panel not responding when you have wet hands (a bit unless for a bath), the taps moving etc. This company has yet to resolve any of the problems on this £1500 premium hydrobath, Save your money and find another company who gives a shit about there customers

Comprei uma jacuzi e foi entregue com rapidez.

Fiz uma encomenda de um jacuzzi por mais de 5000€. Fiz o pagamento por transferência para uma conta do Santander Totta em Espanha. O receio que tive ao ler os comentários e ao suspeitar que não era uma empresa credível, fez com que eu solicitasse o reembolso.
Pensei que se tratasse de uma burla, mas a verdade é que fui reembolsado em poucos dias e correu tudo bem.
Obrigado à Sra. Tati Flores, foi profissional.

Estou satisfeito com a compra da jacuzzi. O produto atendeu todas as minhas expectativas. Além disso, a entrega foi feita dentro do prazo combinado.

I ordered a whirlpool bathtub on December 1st, 2024, and had to wait an entire month for delivery, finally receiving it on January 3rd, 2025. Due to home renovations, I kept it stored safely without opening it immediately. When I finally unboxed it on February 18th for installation, I was shocked to find that:

❌ The bathtub was severely cracked in one corner
❌ The air pump was broken
❌ A white hose was damaged

I have tried multiple times to contact the company via email and chat, but I am being completely ignored! No response, no solution, nothing! It seems that once they take your money, they no longer care about their customers.
I can not upload photos to see exactly how damaged is the bathtub.
⚠️ I do not recommend this company to anyone! If you have any issues, you will receive zero support. I will continue to file complaints and report this situation to the authorities.

Avoid this company unless you want to lose your money and receive a damaged product!
It is in my husband name: Horatiu Gratian Lacatus

Foram assertivos e muito profissionais nas respostas.

Esta empresa é uma fraude!!!
Ficaram com o meu dinheiro e dizem que não fiz a encomenda. O site está feito de modo a não finalizar a encomenda depois do pagamento!

Ótimo atendimento da vendedora, atenciosa e gentil, esclareceu todas minhas dúvidas. Chegou no prazo, excelente produto. Recomendo!

They have a lovely looking website. The Delos bath looks lovely until it is delivered. The bath panels on it are not removable as a plumbing and gas engineer of 30 years. I purchased this for myself. It is impossible to install and level correctly.
Upon arrival, I unpackaged the whirlpool bath and removed the several screws from around the bath panels so I could remove them to get it inside and install later I found that the screws only fixed the bottom of the bath panels and they had fibreglass the top of the panels in position making them nonremovable which is also very very bad on a whirlpool bath for maintenance. I contacted them immediately about this and asked why are they not removable? I had already seen photos on their website of how to install it with the Bath panels removed. This is definitely not the case trust me.
The lady that answers the phone in England is very helpful to be honest but you have to email all your pictures to them and they are definitely not helpful. They take days to get back to me. I did actually say I’m one of my emails. Don’t worry I would not do a review as I feel like it is bad for businesses But unfortunately, I feel like protecting people from making the same mistake as I have.
I was told I had to repackage the bath so before I did I inspected it thoroughly and found that was actually some damage to the bath that was causing manufacturing. There is also pit holes in the bath where it has not been cast correctly. They are now trying to charge me £615 to return the bath to themselves to get a refund and in my eyes this is not acceptable on their website. It actually says they have multiple engineers in this country. Why would they not send one out to inspect the bath and they can clearly see that the bath is damaged definitely not caused by myself.
I have now instructed my lawyers and my credit card company to reclaim my funds and I will also be trying to charge storage due to the amount of time it takes them to get back to me to resolve this problem. I hope this helps somebody not making them the same mistake as I have.

Entrega antes do previsto,entregador e vendedora bem atenciosos ,carismaticos. Muito obrigada .

We´ve ordered one Spa, one Sauna and one Bath Cabin a few months ago. The time of delivery was as informed and altough it take same time, and the order did not arrive all at the same time it did arrive as informed. It´s a great Value for money comparing with other equipments. Guarantee also worked as it should.

Experiencia excelente con esta empresa de Portugal, tengo viviendas en Portugal y siempre me han atendido genial.

Las reseñas negativas que veo en este perfil de españoles deben ser falsas o se han debido confundir de tienda, porque webdahidromassagem.com solo sirve en Portugal.