Wickes Reviews 

I almost can't believe I am writing a great review of Wickes due to a previous horrible experience with their bathrooms. However, I had no choice but to shop here again as nowhere else had what I needed!

I went into the Swindon store and couldn't find what I needed (heavy bags of sand) and Theo went out of his way to help me. He fetched the stock from the warehouse, brought it to my car, loaded it in and even ran back to the car once he realised i'd left my token in the trolly.

Most of all, he was kind and very polite. Thanks for the great service Theo.

Brilliant, fast service. Delightful delivery driver who put 6 heavy bags of bark exactly where we wanted them to be put. All part of the service!

Had a downstairs toilet and shower recently installed.(June26)
A big thank you to Ajay (designer)and Kerry (the fitter)
Who kept me informed,and have done an excellent job, and worked in the terrible heat.
I would recommend them.

Today served by pinny. Great service

Pinny was great at perry barr store thanks a lot

Very helpful and friendly staff and very reasonably priced products purchased and delivered next day. Courier very helpful and friendly. I would definitely recommend Wickes from my experience .

Sandhu was extremely helpful and guided us through multiple iterations of our kitchen design as our extension build progressed. Great overall service and a very reasonable price, would certainly recommend

George the Kitchen Designer was very friendly and professional and did a thorough job measuring up for my Kitchen.
He seemed to 'get' the various things I wanted and was enthusiastic about the prospect of the project.
He was able to offer some sound advice about certain aspects and specifics.
Looking forward to the follow-up appointment on Monday to view his ideas and proposals.

An impressive and efficient process. Julie has been so helpful, reassuring and patient. I couldn't have had a better experience!

Jas is the most helpful staff from all Wickes shops I ever been 👍👍

I purchased a kitchen through Wickes and would like to thank Lynne Smith for making the entire process so easy and stress-free, Lynne's approach, professionalism. and knowledge were second to none She took the time to understand my needs. offered helpful advice. and ensured everything ran smoothly from start to finish. Her friendly and approachable manner made a big difference. and I felt confident in every decision thanks to her guidance
Its rare to receive such excellent customer service. I wouldn't hesitate to recommend both Wickes and Lynne to others. Thank you again!

Terrible quality with Wickes Ohio units. They look good, but have awful off-gassing, and are not produced to the European E1 standard. We had ours in stalled on March , and smelling worse than ever in July. Don't buy unless you like the smell off carcinogenic formaldehyde gas. Wickes have stopped replying to our complaint.

Jim, member of staff serving was very helpful and friendly.

The design consultant Sandhu was extremely helpful when he came to my home to discuss new kitchen cabinets. I didn’t feel pressured into buying something I couldn’t afford. When I went into the store Sandhu had the plans ready for me to see.

It was great having Mya as my design consultant who helped me with my kitchen. She was patient and professional and advised me on the best options for my requirements, I would most definitely recommend her to anyone.

⭐⭐⭐⭐⭐ Excellent service from Ben at Wickes!

We recently purchased our new kitchen from Wickes, and we couldn’t be happier with the service we received from Ben.

From the very beginning, Ben was incredibly patient, knowledgeable, and supportive. He took the time to listen to exactly what we wanted, answered all of our questions, and never made us feel rushed, even when we changed our minds or needed extra advice.

Ben was with us every step of the way, helping us plan and organise our kitchen, making what could have been a stressful experience feel easy and enjoyable. His attention to detail, professionalism, and friendly approach really stood out.

We can’t thank Ben enough for all of his help and would highly recommend him to anyone looking to design and purchase a kitchen from Wickes. He’s a real credit to the company!

I came in store today and needed some help finding what i needed, I asked a young lady called Nat she was very helpful.

One of the staff memeber's, Jim, helped me alot with choosing and looking for the best mixer for my sink. Very friendly and knowledgable.

Wickes supplied and installed my shower enclosure. After a few years, it suddenly exploded into thousands of pieces despite never being damaged or mishandled. Luckily, neither my pet nor I were in the bathroom at the time, as this would have caused serious injury - the heavy pieces of shattered glass was everywhere including the landing area and my stairs with some tiny and very sharp bits still found weeks later when I stepped on them, causing a small injury to my foot.

Wickes dismissed it as “wear and tear” because it was over six years old and took no responsibility. I wanted them to investigate what is clearly a serious safety issue. A shower screen should not suddenly shatter into thousands of pieces without warning.

When I asked whether the incident had been reported to the manufacturer, they simply stopped responding.

Based on this experience, I’d be very cautious about buying and having a shower enclosure installed by Wickes.

The lady who served me with a product was called Debbie, she was went above and beyond customer service, but I appreciate it as I am disabled she tried her best but the item to my wanted was not a Wickes item but it did say on the internet that Wickes did this have item but she did explain that wickes only sold certain products that was made by croydex so I had to go elsewhere and which to get the item I wanted but I think Debbie for trying as much as possible because the rest are hands were tied.