Wickes Reviews 

The lady who served me with a product was called Debbie, she was went above and beyond customer service, but I appreciate it as I am disabled she tried her best but the item to my wanted was not a Wickes item but it did say on the internet that Wickes did this have item but she did explain that wickes only sold certain products that was made by croydex so I had to go elsewhere and which to get the item I wanted but I think Debbie for trying as much as possible because the rest are hands were tied.

Amy Laura Tang - Bathroom department at Welwyn Garden City from the start was extremely helpful. We needed to change our order and were concerned the delivery would not arrive in time for our builder. Amy sorted everything out for us and we are awaiting delivery next week.
Her support is still on-going and because of her, everything has gone smoothly and most importantly stress free for us so a big "thank you" and very happy to recommend Wicks Bathroom Service and Amy Laura Lang to anyone. The prices and quality look good too!

Excellent service today with friendly and helpful advice from Peter W.

We have recently had a new kitchen fitted and are thrilled with the transformation. Excellent service from start to finish. We were fortunate to meet designer, Bev Goosey. Bev listened to what we wanted, came up with ideas and suggestions, conducted a home visit to view and measure the room and designed a beautiful kitchen for us. Bev is an absolute credit to Wickes and we are very appreciative.Simon James and his team fitted it for us and were a pleasure to work with, keeping us updated, suggesting improvements we hadn't considered such as an additional wall socket and beat the deadline by days. The Team worked very hard, were courteous, respectful and polite and always cleaned up after each day.
We can't rate highly enough and utterly recommend. A BIG thank you to all for an amazing room transformation.

Clean, tidy and good selection of materials. Staff were also very helpful. Especially Deejay ,who explained the benefits of a trade account and helped me sign up for one

After several weeks of getting nowhere with customer services over damaged tins of paint ordered over the internet, a wonderful lady called bev at the Lichfield branch saved the day. It's always better to speak to someone face to face. Because of her I will still shop at Wickes, but maybe not online.

The kitchen designer Angela was simply outstanding and provided some innovative ideas.
My only frustration is Wickes offers appear great initially but once you realise it relates to units only and does not include worktops or appliances (both overpriced) they are not so appealing compared to competitors.
Such a shame because Angela worked so hard with the design.

I asked for help and within 1 minute I was greeted by Brandon . I showed him what I was looking for and he double checked on the system he chose the correct product as I only had a screen shot . Very polite and helpful . Thank you so much x

We had an excellent experience with Wickes, right from our first appointment through to completion. Chloe walked us through the whole process, was very patient with all of our questions (and indecisiveness), and came up with some great ideas to completely transform our bathroom - even offering guidance and inspiration on colours and styles when asked. Overall an excellent, speedy service. Thank you!

I had known idea of what the paint was called, just had pictures but had such great help from a lovely guy called Jim.and he got exactly what paint i wanted. Overall really good experience.

No one phoned no appointment took place

I use Loughton branch frequently. I love the staff who are always friendly and helpful. It’s not the biggest wickes but had everything I need. Deliveries are complete and on time, when one item was missed they sent it specially same day ; excellent service.

Quick installation and good response time from customer service but multiple parts have failed and the 2 year workmanship guarantee does not cover much and they will state that it was damaged by yourself, parts are only covered for a year and this is poorly communicated during booking. Part of the reason i went to wickes and paid their premium price was for the extended guarantee but this ended up being a bad and expensive choice and did not cover much at all.

I used to use Wickes all the time for trade orders. Ordered 6 bags of type one on line 16/6. Failed to deliver Saturday 18/6. I had to call them Monday 19/6. Told would be delivered Wednesday 22/6. Then local store (Epsom) rang Tuesday 21/6 to say would be Thursday 23/6. Received text message Thursday am to say would be delivered between 10 - 4pm. Stayed in all day. No sign 5pm. Call store. “Has not been loaded yet.” “Delivery driver on way back’. He is third party company and will deliver in order he choses. Is down for today but can’t say when will be delivered…. Currently holding on for online Customer Services - the third 30 minute wait. Draw your own conclusions. Needless to say, I have to reorder in mini digger and driver - another £250. Was to create hard standing for another delivery now on hold. Next time will use Selco.

Had a very lengthy design consultation and covered all items needed. Very thorough. Karen was very good and helpful.

Viktor was so so great helpful

5 star service from Matt... What a nice guy and helpful member of staff. He was funny, and super helpful from start to finish. It makes such a difference dealing with someone with a bit of character and such a friendly manner when dealing with customers. Thanks Matt..

22nd July Scarlet helped me with mixer paint. There was a problem getting the right shade to match my tester pot but Scarlet pulled out all the stops and got me what I wanted. She was very friendly and patient and a credit to wickes. Thank you Scarlet.

i have had several dealings with Wickes Halesowen, both in store and deliveries and every experience has been excellent with all staff i have encountered going the extra mile with their customer service, i’m so impressed!

Dundee store is great for all sorts building materials, 10% discount for trade is good, Always a happy face from Caitlin and staff on the tills, even at 7AM