Winkworth Reviews 

Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help

They serve section 21 eviction notices left and right before it is entirely legal (based on the timeframe, they always do it pre emptively, and did so in my case). It took the team 4.5 months to return my entire deposit. I had to contact TDS and even go through legal avenues in order to receive my undisputed deposit. A shoutout to the terrible trio Bradley Whitehead, Sibel Camci and last but certainly least as in she is the bane of the Shepherd's Bush rental market, the lazy & entitled Daisie Lander. These three are chancers at best, reaping profits off of rentals that aren't legally fit to be rented.

I've heard multiple complaints about Daisie when finding my next rental and get why some people don't want women to work, they're all thinking of her in particular. Lazy, entitled, and constantly out of office, this horrible woman isn't suited to a job in customer service and would do well to move to the lochs of Scotland and stop terrorizing renters in Shepherd's Bush.

Though that's just the beginning of this tale, from strange agents coming into my apartment without any warning and claiming they were "new" (high turnover I see), to receiving several emails everyday regarding rentals for 4-5 weeks straight after I received my section 21 eviction as a standard harassment tactic, it's a wonder these people are in business.

All that said, I'd like to justify the 1 star by saying thanks to the well meant but slightly disorganized Daisy Bayliss. She actually listened and adhered to my requests and she was consistent.
p.s. The things I've said about the useless and horribly cruel Daisie is meant to target and emphasize her horrible work ethic, her complete lack of reachability, the fact that she never ever picks up the phone, lack of transparency and even some dishonesty, and her extremely rude condescending tone over the phone when she does finally pick up.

I had a brilliant experience working with Becca and Nicola. They found a buyer quickly and kept me fully updated throughout the entire process with regular phone calls and emails. Their communication was clear and timely.

They were proactive in chasing the conveyancers and really pushed the transaction forward, which made a huge difference in keeping everything on track. Their professionalism, efficiency, and attention to detail were outstanding.

I’d highly recommend Becca and Nicola/Winkworth to anyone selling in the local area.

From viewing our first house, to finding our forever home, John knew exactly what we were looking for. He did a great job communicating with us and the vendors and we always knew where we stood throughout the process. The team at Winkworth work as one, as demonstrated by Guy who was the one who communicated our offer to the vendors in John’s absence. During the conveyancing process, the team excelled at liaising with all parties in the chain and Guy was instrumental in ensuring successful completion before Christmas. We would not hesitate to use Winkworth in the future, their service stood out compared to other estate agents we have dealt with.

Amir Shafi is a star! He is very quick in response and diligent. He is very good at finding out the needs of his clients and providing appropriate solutions. He is really reliable.

Dear Hadia, Farah, and Alina,

Be careful: this estate agency not only let the property in horrible conditions and unfit for habitation, but also fabricates tribunal/court cases and misleads other professionals. I have been requesting the licences of the workers for over three months, and the pest infestation report for over a year and a half. No documentation has been provided—only a fabricated case against us, the tenants, with false documentation and no supporting evidence, as usual.

A fabricated tribunal case was raised, claiming that gas and electricity safety tests were conducted by licensed workers, although everything is broken and not in working condition. The agency, as usual, despite the fact that we paid for the certificates, does not agree to reimbursement. That is why they decided to take the matter to tribunal and falsely raise a case against the tenants. In reality, unlicensed workers were used and false documentation was submitted.

Someone needs to investigate this agency for its practices, corrupt activities, and licences.

Please check more carefully when sending unlicensed workers and falsifying documents, especially when there is no report or documentation to share. I am still waiting for the licences to be provided to Merton Council for investigation regarding legal compliance and the submission of false documents.

Is this all the agency can do—to scare people and take advantage of them? This is a shame on the entire company and on Winkworth, which allows staff to behave in this way.

Winkworth was extremely helpful in managing our living experience in London. All problems were well solved and on a timely basis. Fast response time and very agile solutions across the board.

My husband and I have had a great experience with Winkworth Tooting Bec. Its the first time we have rented a property. The team has been incredibly helpful and professional throughout. A special mention to the maintenance team – they’ve been responsive and efficient whenever I needed assistance and also the member of staff who handles the contracts made the whole process smooth and stress-free, which I really appreciated. The communication lines between myself and the agents were clear and they responded in a timely manner. Overall, excellent service and highly recommended!

Had a great experience arranging a new rental with Aysha and Rory from Winkworth Stoke Newington and Winkworth Islington. Aysha in particular was super responsive and very helpful. Thank you!

The team at Winkworth Blackheath are a personable, attentive and professional outfit. It was a pleasure to have them as our estate agents for our move and we'd highly recommend them to all.

Tom was fantastic in the run up to an agreement on price and Guy did a stellar job keeping everything moving post agreement.

The whole experience with the team at the hellesdon branch were amazing, Daryl, was so helpful with the questions and made the process amazingly easy, thanks for helping us move into our new home

I am extremely disappointed with my experience renting through Winkworth. When I moved into my new flat, the agent failed to provide me with the gas card/key. I moved here from the US so I did not know that was something that I needed. As a result, my electricity was cut off for almost three days during my very first weekend in the property. I had no light, no heating, and no hot water for close to 72 hours.

What made the situation even worse was that I was unable to reach the agent or Winkworth the entire weekend. A neighbour gave me the landlord’s phone number, but the landlord said there was nothing he could do; the agent should've passed on the gas card. On the third day (Monday), I spent hours calling OVO and British Gas myself because the agent not only couldn't get the gas card but also gave me the wrong meter number. After countless calls and a huge amount of stress, I finally had my electricity restored on the third evening.

Throughout this entire ordeal, Winkworth did not offer an apology or any form of compensation for the distress, inconvenience, and unsafe living conditions I experienced.

I was sick and freezing during those days; my goods in the fridge went bad; I could not shower; there was no lights in the flat; and all of this could have been avoided if the letting agent had simply done their job properly. If anyone needed electricity for their medical supplies, this would have been unimaginable. This level of negligence is unacceptable, and no tenant should have to go through this experience.
THIS IS THE HENDON OFFICE.

UPDATE:
Their Managing Director had contacted me after my formal complaint email and had reimbursed me for three days of rent. I appreciated their prompt and reasonable response after receiving my concerns.

This was an executors' sale. Anthony Nyland was really first class. He handled a number of prospective buyers with firm tact, gave the executors very good advice, kept everyone happy, liaised with all the solicitors involved and generally gave a terrific service. Highly recommended.

From the very outset of my property purchase, Nicola and Becca and the entire team at Winkworth Blackheath were highly professional, provided clear communication and were always on hand for help and advice whenever I needed it. I would not hesitate in recommending them to anyone looking for a property in the area.

I rate Winkworth Kensal Rise very highly and have let my flat with the company for many years now, as I know I will be getting uncomplicated, efficient, fair and friendly service from a team of specialists. I find Director Aaron particularly helpful. They are great at finding trustworthy, respectful tenants and guiding me through the layers of paperwork.

The team at Winkworth, Blackheath are brilliant and worth paying the money for their support. Whether it is calling to find out information on finances, payments or advice on the market and law, they are always quick to respond and extremely helpful.
We have been with other agencies and much cheaper ones (Purple Bricks) and none of them have been as responsive, helpful and friendly. They turn things round within a day if possible and not much longer otherwise. Cannot ask for more.

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the day with their quick, friendly and organised response. Highly recommend working with Aaron, Shaun and Stanislava! Thanks again so much for being so trustworthy.

I’ve had a really positive experience with the property management team in Bishopston. Ereena has been especially helpful always responsive, friendly and quick to sort out any issues I’ve raised. Repairs have been handled efficiently, and communication has been clear throughout. Really pleased with the service and happy to recommend them.

We chose Winkworth as the other local agents hardly seemed to want our business. If you are looking to sell in Blackheath, look no further. They were absolutely fantastic from start to finish. An enthusiastic and friendly team, also excellent on sales progression. Thank you to everyone.

Lauryn is a great asset to the company chasing the solicitors and keeping me updated. Well recommended for her dedication to the company