Zenith Vehicle Contracts Reviews 

Shocking experience. Your not covered by normal trading standards through a work scheme, so they use this to give absolutely horrendous customer service, a car which breaks down repeatedly and absolutely no support.

A brand new car received from them has had 5 faults in the first year and they refuse to take it back (including not getting off the truck at the very start)

On 4 seperate occasions of having the car this year, they said the garage was ready to receive it and it wasnt.

Trying to replace 2 tyres, has taken an entire sunday to try and organise, still without success.

Would highly recommend avoiding dealing with them at all costs.

A nice and easy process, there was no need to call customer service for anything at all, I was comfortable in completing the process, and would highly recommend to anybody.

Chris Hetherington has been an absolute legend, extremely helpful and made the the entire process very enjoyable and smooth!

Very simple and quick process.

Had a call from Chris - really helpful in the requote as a few issues on the portal

Website didn't work so had to call up which was frustrating but otherwise the person I spoke to was helpful and friendly. Could do with an update though as it's been a week since I submitted the order.

Super, quick and easy to buy a car

very professional and very friendly staff.

Quick and easy process

Very poor customer service. Would not recommend. Left without car (which is a company car through Zenith) for 18 days to carry out minor fix to wheel and tyre.

Tried at multiple points to ask for help, but dismissed by completely inadequate customer service. Ignored details repeatedly and took no accountability to help. Attempted to escalate complaint, which was ignored.

Left without a car for over 2 weeks, despite being eligible for a courtesy car.

Very poor service all round.

Easy process to work with.

Thie review is for order proces only.
Straightforward - All done in 15mins.
It took me a day to decide I was going to do this.
I relied on what was presented - the filters worked well and a call to the sales team for there recommendations sealed it - It helped they knew the product.

Easy to use, experience was efficient.

Very poor customer service once car has been delivered.
I’m coming to the end of a 3 year lease where I’ve had technical issues with the car. Zenith were powerless to escalate and deal with the problem, despite stringing me along that they would.

Internal communication is appalling - you could speak to one member of the team to arrange something, and they’ll either not do it or not get back to you.
They don’t like negative feedback either and expect customers tolerate their incompetence.
They’re a very disorganised company who don’t value clients once they’re under contract.
Glad I will no long have to deal with them.

My existing car lease was extended without my consent. I had already ordered a replacement vehicle four months earlier, only to later discover the company had never actually placed the order with the manufacturer and the car was suddenly “unavailable.” When I chose an alternative vehicle, I was then told the price had increased from the original quoted amount.
Attempts to resolve this were met with dismissive responses and no real accountability or solution, just blamed on the manufacturer. The lack of organisation, transparency, and customer care throughout this process has been unacceptable. I would strongly advise others to be cautious and get everything confirmed in writing before proceeding.

Website both intuitive & easy to use & when I needed to speak to someone, the team members I dealt with were excellent