zZounds.com Reviews 

Zzoinds has always treated me with respect and as a person and not a credit score. I wouldn’t have the gear i have if it wasn’t for them believing in me. That said I have fantastic pro level gear and will ALWAYS bring them my business!

I just bought a Kirk Hammett V ESP from them and it took me writing a bad review to get a simple answer to a simple question so Im changing my initial review with some advice to the company. Make sure your sales and online chat people know what they are talking about all I wanted to know was why my item had a 2023 serial number and through chat all your agents told me was basically that was the luck of the draw if they had told me it was a limited run of the guitar I would have been great that makes sense I almost returned this because of rude chat agents that have no idea what they are telling people.

Best product's, best sales team. They know their stuff. Always answered all my questions with actual knowledge and facts. I've only bought from them the last few years. If you don't know find out and try them out. You'll be stoked!!!

I purchased a bass from zZounds. Initially, there were some issues with the manufacturer and availability. zZounds were responsive, updating me on progress. When it became apparent that the delay may extend, they went out of their way to acquire it and ship it to me in a timely manner. I am super grateful! Exceptional customer service all around.

The drum selections that are offered are extensive and priced well. The options to make purchase and pay as you play made buying items even better as there are options for interest free payments. And the delivery on all items was phenomenal! Great service and planning to purchase again here. VERY HIGHLY RECCOMMENDED!!!

Zzounds always takes care of me. Zzounds is the only place that I will buy equipment from.

Told me they were sending a brand new $1500 unit. I paid for overnight shipping to get it quickly and it came used with a cable that had been switched out, was not able to power on the unit. Can’t get a replacement for the cable anywhere. Bottom line they were trying to pass off a used unit as a new one and hoping I would just take it. This is a common practice with them.

I highly recommend to don't do business with them. Their customer service stinks & so on. Pathetic

I've bought probably close to $10,000 worth of stuff over the years. Great place, great customer service. Quick shipping too. One time an item went on sale or price lowered by $200 and they refunded me no issues.

Awesome customer service!!! The flexible financing with no credit check is a huge bonus for me. Zzounds doesn't hard sell or upsell you - they truly care for you - the musician. Zzounds is my new go-to for my gear. GREAT JOB!!!

Everything about my interactions with zZounds.com has left a smile on my face.
Whenever I need to speak with their Customer Service Representatives, I'm astounded at the friendly, competent, patient, calm, efficient and sincere way that they resolve my question or issue.
My thanks go out to Daniel, Andrew and any other staff whose names escape me at the moment.
PS They're even open on Sunday! Yikes!

I was looking for a site that puts the musician first. No nonsense. No bs. Easy process. Just cut and dry check all the boxes. Zzounds mailed it. I am a customer for life.

Their customer service is incredible!

I've used sweet water for years and my sales rep was the only person I enjoyed talking to and sometimes I had a hard time getting a hold of him. zZound's customer service is friendly and informative no matter who you talk to.

Wednesday I ordered a pair of HS8's. They got here Friday. Friday night I called Customer Service and told them that the speakers were way too big for my space. They immediately sent me a return label. Saturday morning I took them to FedEx, and they had the HS5's on my doorstep Tuesday morning.

You have gained a new customer for sure. I'm a DJ out of Milton, FL. I've been DJing for the last 16 years and zZounds is my new home for all my business needs.

Thank You!!!

First and foremost the first thing I noticed was the associate Jeff treated me with courtesy and respect. That is very important to me. Secondly he was extremely knowledgeable in the instrument that I was going to purchase. He made sure I understood the cost of the instrument and the final cost with the tax included. Made very sure he had the delivery address correct. To my surprise the instrument was delivered the very next day. I will go to ZZ sounds for any future purposes of my musical supplies I will need. Thank you very much for your service. Bill P

Make sure you read the small print of the contract or you'll be like me having to postpone it mom cancer treatment because they as in zzsounds forced a transaction to get money out of ur account and overdrew it by 600 to pay off equipment and nothing in this world they cared they didn't but they was happy they got there money but I'm here mom has to wait for me to build up my mom again cause I'm negative 600. Also besides the regards to payments the email that was on file didn't have any attempts to reach out to me but of course they did no harm. They was blunt on the phone while I'm telling them about my account and they say well ur account is paid in full now. They're happy

Pitiful customer service. They will restrict or blacklist your account for simply responding to their attitudinal agents. There are plenty of music shops to buy from, and they’ll never see a penny from me again.

EDIT/ ADDITION: Read their response. Total garbage. Sold me a faulty guitar, then dodged any and all return potential. They are the pawn shop of music stores and deserve to go bankrupt.

Zzounds charged my card 5 separate charges of $120.37 after they denied me when I applied to finance a guitar.
I called zzounds and asked them to reverse their mistake and they told.me no.
I asked for the owners contact info, customer service refused to give names or contact info.
They took more than $600 from me that I never authorized and I dont have a guitar to show for it either!

I returned a Jackson guitar that cost a grand. It was subpar, there were stickers on the tuners that said Jackson. Stickers? It wouldn't intonate, sounded crappy, and had other really cheap parts. The box it came in was nothing less than a gigantic puzzle, and I'm not too shabby with a puzzle. So, I call to get some tips on the best way to ship this guitar back. Not a word. I tried two more times and then the return policy was coming due. I packed it very well, making sure the headstock had the styrofoam cover and the rest had plenty of bubble wrap that it had come in, and then some. I get a picture in an email of this guitar, being held by an employee, with the headstock smashed to crap. With the ZZounds packing slip, graciously given by the company, there wasn't an option for insurance. So, they then black ball me. For returning TWO guitars that came back to them all banged up. I only returned one of the two guitars I bought, one a really nice Schecter Reaper Elite that has a few issues, but it's not built like a paper gujtar like the Jackson. They black balled me while buying strings. For real ? That's where they make money, not off of guitars, but in the little things that go with the guitar. Four counts of bad service in one transaction. No insurance offer, blame the customer and not UPS, black ball me when I'm buying the money maker, and lying about how many guitars I had returned. Talk about dumb and dumber.... Then even dumber and dumberer still!

Hi… I LOVE ZZSOUNDS!!!!! these guys are absolutely amazing! Great customer service great prices add matching !! AND I LOVE THE PAY AS YOU PLAY and I really appreciate that. You guys didn’t let me down when I needed something ! 😀That’s why when anyone ask’s me about music needs I tell them to come see you guys. !!! you guys have a loyal customer for life!!