Have shopped with Webs for several years and have always had good experiences. They have a good selection when it comes to yarn and accessories. What I struggled with was their new ordering sit... Toon meer
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Lees wat reviewers zeggen
There was an item missing from my order. I filled out the Customer Service form. The next day I had a response apologizing for the error and assuring me the missing item was on its way to my house. F... Toon meer
They were quick to answer my questions and help me out with a issue I had. They kept me up to date on how long it would take for them to respond due to high demand of emails they received. Would defin... Toon meer
WEBS has quality yarn and a wide variety. I have always been happy with what I have purchased until recently. I bought some sock yarn and the ball was full of knots which created several issues includ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Contactgegevens
75 Service Center Road, 01060, Northampton, Verenigde Staten
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,4
Uitstekend
164 reviews
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My experience was excellent:
My experience was excellent:
The support at webs was helpful. I was in need of their support regarding a change of address. They were able to fix the issue right away. I would encourage clients to do business with Webs.
2 april 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Carolina,
Thank you so much for your kind words about our service and for your recommendations! We're always happy to help, so if you need assistance with anything else, please let us know!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great customer service!
24 maart 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Mary,
Thank you so much for your kind words!
We're delighted to hear you had a great experience.
Let us know if you ever need anything!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
J’avais commande du beau fils chez WEBS…
J’avais commande du beau fils chez WEBS et comme j’habite en Belgique, le trajet est très long. J’ai eu beaucoup de mal à la recevoir. Elle s’était perdue et sans l’aide de Kate, Je ne l’aurais jamais recue.
Et oui je l’ai reçue fin de la semaine dernière par les services de la poste belge.
Je remercie Kate de grand cœur et des que je vois un fil qui me plaît, je n’hésiterai pas et en lui disant que j’ai commande, et lui demanderai de contrôler si toute la filière se passe bien afin de recevoir ma commande très vite et sans souci.
Merci à tous.
Mme Francoise Winand - Belgium
12 december 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Bonjour Francoise,
Merci pour votre retour !
Nous sommes désolés d'apprendre le problème de livraison, mais nous sommes ravis que Kate ait pu vous aider à recevoir votre commande. Nous vous remercions sincèrement pour votre patience et votre soutien.
Si vous avez besoin d'aide pour une prochaine commande, n'hésitez pas à nous contacter.
Bonne création !
Cordialement,
Mary
Service client
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Wonderful yarn selection
I have been a customer of WEBS for years. They carry a great selection of yarn and needles and their customer service is excellent also. Orders are shipped very quickly. I highly recommend WEBS.
21 maart 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Mary,
Thank you for your wonderful feedback!
We're so glad to hear that you've enjoyed our yarn selection and service over the years. We truly appreciate your support and recommendation!
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS is an awesome yarn source
WEBS is an awesome yarn source, my go-to yarn store. Not only do they carry a great selection of yarns at super prices, but their support team is ready to answer all your questions. They helped me find just the right color for my project.
27 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Sandy,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that WEBS is your go-to yarn store and that our support team was able to assist you in finding the perfect color for your project.
We always strive to offer great selection and service, and we truly appreciate your kind words.
Happy crafting, and we look forward to helping you with your future projects!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Pattern Purchase
I purchased a downloadable pattern, but had a problem printing it. Lily resent the pattern in a different format, which I was able to successfully print. Lily could not have been nicer! It was so nice to be able to speak to a human being that really serves the customer!
19 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Michelle,
Thank you for sharing your experience! I'm so glad Lily was able to help and that you could successfully print your pattern. We love making sure our customers are taken care of, and it’s wonderful to hear that you felt supported. Happy crafting!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Julie with customer service was willing…
Julie with customer service was willing to help in any way with my order. I look forward to doing business with WEBS again. My yarn is beautiful.
Barbara
19 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Barbara,
Thanks for your feedback!
We're so glad to hear that Julie was able to assist you and that you love your yarn. We appreciate your support and look forward to serving you again in the future!
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Excellen!
Emily was soooooooo helpful! The weaving yarn I wanted seemed to have been out of stock for some time. She said there were supplier delays but yarn should be delivered to Webs soon and suggested I sign up for notification upon arrival. I did and I am waiting to place my order as soon as it arrives. Thank you Emily and Webs!!!
5 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Barbara,
Thank you for your wonderful feedback!
We're so glad to hear that Emily was helpful in assisting you with your order. We appreciate your patience and hope the yarn arrives soon so you can place your order.
If you have any other questions in the meantime, feel free to reach out.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS Fan
My connection with Webs goes back years! 8 Years ago we moved from the Lower Hudson Valley, NY to a Senior Park in New London, NH. For 15 years I have been the knitter of hats for all ages and scarfs for an Alpaca Farm in the Lower Hudson Valley, NY.
To this day I depend on Webs to provide me with my knitting yarns, both Alpaca, Wool, Cotton and Luxury Blends of Silk and Cashmere. I also coach a very active Elder Group in New London, NH. And again, I only have Webs to support my needs. Both Sarah and lately Anna O. have been extremely helpful and supportive. I am happy to give you the highest rating of 5 stars! Thank you All! Marion Leyds
7 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Marion,
Thank you so much for your kind words and for your long-standing support!
We're truly grateful to be a part of your knitting journey and to provide you with the yarns you love.
It’s wonderful to hear that Sarah and Anna O. have been helpful and supportive—we’ll be sure to pass along your kind words to them.
We appreciate your 5-star rating and your loyalty over the years. If there's ever anything you need, please don't hesitate to reach out.
Happy knitting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Was given an e gift card from my son…
Was given an e gift card from my son for Xmas a few years ago . Was waiting for a certain yarn I've used in the past to make a large project. Had trouble trying to put the gift card # in ,, within the next day I was contacted by phone and the customer representative was so kind , helpful, she explained everything. As soon as I hung up I placed my order and also used my e gift card . I'm extremely happy with Webs , great yarn , great people. Love Webs never disappointed
3 februari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Lu,
Thank you so much for your kind words! We're delighted to hear that we could assist you and that you had a smooth experience using your e-gift card. It means a lot to us that you’ve chosen our yarn for your special project, and we truly appreciate your support. Happy crafting!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Extremely Helpful Research
I was trying to locate an order that was more than two years old. I needed more Yarn to complete a project. Julie was able to find my previous order locate the yarn and color I needed and forward that to me in a link to make ordering easy. I highly recommend the products and customer service.
30 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Ruth,
Thank you so much for your kind words! I'm so glad I could help you find the yarn you needed for your project. If you ever need any more assistance, we’ll be more than happy to help! Happy crafting!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great customer service
Great customer service! Thank you so much!
28 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Marchelle,
Thank you so much for your kind words!
We truly appreciate your support and are always happy to help. If you ever need anything else, don’t hesitate to reach out.
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Amended- customer service reached out
Edit: Julie reached out and took care of my issues for me and all is well now. I wouldn't have been so upset if I didn't feel so unheard and ignored.
I am furious at this company. I ordered my yarn a month ago. They took my money, shipped the yarn to the wrong address, they never answer the phone and they don't respond to multiple emails. My yarn was returned to them four days ago and I haven't heard from them since. I'm going to dig in until I get my yarn and at this point I feel I should get the yarn and a full refund. Terrible customer service!
23 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Dorothy,
Thank you for sharing your concerns. I’m deeply sorry for the frustration caused!
To resolve this as quickly as possible, I’ve sent you an email and would greatly appreciate your assistance in finding the best solution.
Your experience is very important to us, and we’re committed to making things right. Thank you for your understanding and for giving us the chance to address this. I genuinely hope we can turn things around for you.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
multiple orders - I'm happy
I've ordered from them at least three times and been happy with my experience and yarn each time. My last interaction involved me asking "hey what was that cone of yarn I ordered from y'all maybe 18 MO ago? It's not showing in my order history." THEY GOT BACK TO ME AND WERE ABLE TO TELL ME WHAT IT WAS. I didn't really expect that.
22 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Joan,
Thank you so much for sharing your wonderful experience! It’s great to hear that you’ve been happy with your orders and that we could help track down the details of that cone of yarn for you. We always strive to go above and beyond for our customers, and it’s so rewarding to know we exceeded your expectations.
We’re looking forward to helping with your next project—don’t hesitate to reach out if you need anything else!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Second review, my yarn has STILL not arrived!
So five days ago, I came here to leave a review and they immediately replied with a canned response. We are sorry, yada yada. They aren’t sorry!!! They offer nothing to help you. They just say they are “sorry”. They don’t own the fact that they send it via pony express. Or offer any kind of solution. I ordered my yarn on 7 January and it is now 20 January and I still don’t have my yarn. But they have my money!!!!
And 5 days later, I received an email with the same exact verbiage.
DO NOT BUY FROM THIS COMPANY! you have been warned.
20 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you for your feedback, and I’m truly sorry if my previous response didn't address your concerns properly. From your response, it seems that the delay may be on the courier’s side, and as I mentioned in my previous reply, I would love to personally investigate this for you.
Unfortunately, I’m unable to look into this further without your order details. If you could kindly provide your order number here or reach out to us at customerservice@yarn.com, I’ll be able to look into the situation and see what happened with your shipment.
I really appreciate your understanding, and I’d be happy to help find a solution once I have the necessary information. I’m looking forward to hearing from you.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I received an eExcellent Servicemail that the clearance…
I received an email that the clearance yarn I ordered was from 2 different lots so the colors were different. They offered to amend the order, change it to a different color, or refund my money. I told them it would be fine as it was.
It was so nice that the company rep cared enough to contact me, and over a ckearance item too! Thanks so much, and I will be buying from this place again.
13 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Lori,
Thank you so much for your kind words! We're thrilled to hear you appreciated the follow-up and that you're happy with your order. Taking care of our customers, even with clearance items, is so important to us. We can’t wait to see you shop with us again—thanks for your support!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
BUYER BEWARE!
BUYER BEWARE!! if you have a deadline do not depend on them to get your product in a timely manner.
The shipping timeframe in this company is a lie and atrocious. If I didn’t know better, I think this yarn is coming by camel. The label sits there for several days before it even ships. That way they can get away with saying they’ve began your shipping, which is a lie. The fact that it takes two weeks to get my yarn from one goes coast to the other is atrocious. They are sending it the absolute cheapest way possible which sets you up for a lot of mistakes in the postal system, because of SO many transitions . I understand you can pay more for overnight shipping, but there should be a disclaimer that it’s going to take you more than two weeks to receive your product. And you do not get a true ETA until AFTER it has entered the postal system, and there is no way to accelerate the order. If they told you on the front end, that it was going to take so long, you would probably pay extra . And you actually pay this shipping???? Good grief.
Note to customer service… please don’t leave a canned response to my post.
2 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you for sharing your feedback with us! I’m really sorry to hear that your shipping experience didn’t meet your expectations!
We’re always looking for the best and most affordable delivery options to meet our customers' needs. I apologize if the option you received wasn’t suitable for you. For those time-sensitive orders, we also have faster shipping options available to help ensure a quicker delivery.
For more details about our shipping options and timeframes, you can visit our Shipping Information page, where we strive to make everything as clear as possible. Additionally, if your order hasn’t shipped yet, please feel free to call us, and we’ll gladly check if we can switch your delivery method to a faster one—we always strive to help.
I’d love to look closer into your case to better understand what happened, but I’m unable to locate your order details based on this feedback alone. If you could please reach out to us at customerservice@yarn.com or share your order number, I’d be more than happy to investigate this further and make sure everything is taken care of.
Wishing you a fantastic day!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Lovely yarns
Lovely yarns. Full descriptions. Easy to deal with. And very responsive to customer questions.
2 januari 2025
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Sandra,
Thank you for your lovely feedback!
We're so glad you enjoy our yarns and find our descriptions helpful.
We always strive to provide the best service and appreciate your support.
Happy crafting!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Completely Frustrated
I normally would give 5 stars but in this case, it took about 10 days to be able to purchase a PDF pattern, the lack of communication due to the fact the people answering and trying to help me we’re in a different country, which surprised me. This was just a frustrating purchase and really wasn’t worth the frustration. This was at one time my go to yarn/weaving store but now I’m not so sure.
11 december 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you for your feedback, and I’m truly sorry for the frustration you experienced. We always strive to provide the highest level of service, and I’m sorry that this time it didn’t meet your expectations. We have a global team dedicated to assisting our customers, and we work hard to provide seamless support no matter where we are. I couldn’t find any details about your previous contacts with us based on your comment, but I’d be happy to look into this further. We’re constantly working to improve, so if you have any more suggestions or need further assistance, please feel free to contact us at customerservice@yarn.com.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I appreciated Julie’s help with my order.
I appreciated the kind follow up and clarity about my order. Julie was friendly, informed and a big help. Thanks
11 december 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Janey,
Thank you so much for your kind words!
I’m thrilled to hear that Julie was able to assist you and provide the support you needed. I’ll be sure to share your feedback with her.
If there’s anything else we can help you with, please don’t hesitate to reach out.
Happy crafting!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
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