Have shopped with Webs for several years and have always had good experiences. They have a good selection when it comes to yarn and accessories. What I struggled with was their new ordering sit... Toon meer
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Lees wat reviewers zeggen
There was an item missing from my order. I filled out the Customer Service form. The next day I had a response apologizing for the error and assuring me the missing item was on its way to my house. F... Toon meer
They were quick to answer my questions and help me out with a issue I had. They kept me up to date on how long it would take for them to respond due to high demand of emails they received. Would defin... Toon meer
WEBS has quality yarn and a wide variety. I have always been happy with what I have purchased until recently. I bought some sock yarn and the ball was full of knots which created several issues includ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Contactgegevens
75 Service Center Road, 01060, Northampton, Verenigde Staten
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,4
Uitstekend
164 reviews
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Their customer service is impeccable
Their customer service is impeccable. I had a problem with my shipping address and the customer service representative came up with an excellent solution. Five stars!
28 november 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Katy,
Thank you so much for your kind words! I’m thrilled to hear that we were able to assist you with your shipping address and provide an excellent solution.
Your kind feedback means the world to us! If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS customer service always feels very personal
WEBS customer service always feels very personal - they are concerned that I receive the product I need for my craft and care that I am satisfied. They are always prompt to reply.
16 november 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Karen,
Thank you for such kind words!
It means so much to us to hear that our customer service feels personal and attentive. Our goal is always to ensure you have everything you need for your crafting projects and that you’re completely satisfied with your experience.
We truly appreciate your support and look forward to helping you with many more projects in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Antwoord van WEBS - America's Yarn Store
Hello Siobhan,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re pleased with our service, selection, and prices. Your satisfaction is our top priority, and it’s always rewarding to hear that we’re meeting your expectations.
If there’s anything more we can do for you, don’t hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Fast response to my complaint
I ordered 14 hanks of thread-type cotton yarn (two separate orders) in a two-tone (twist) colour + 3 in a solid colour. Put-up was terrible for the twist yarn - just a mess, impossible to place on yarn swift, but OK for the solid. After a few emails back & forth Sally at Customer Service offered a partial refund. I am satisfied with this. Service was fast; I did not have to wait weeks as some companies are prone to doing.
I have not as yet attempted to untangle 5 of the hanks. They too may turn out to be useless. I sure won't order any more of these, even though I need them to complete my project.
12 november 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Betty,
I hope you're having a wonderful day! Thank you so much for sharing your experience with us. It’s fantastic to hear that Sally was able to help you quickly. I completely understand how frustrating it can be to deal with twisted yarn hanks—especially when you're eager to start a new project and I'm sorry for any inconvenience caused. If you need any more help or have any other questions, don’t hesitate to get in touch!
Thanks again for your understanding, and I wish you all the best with your project!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Issues over an eCard
I had received an egift card over 2 years ago and kept forgetting about it. I decided I'd better use it before I completely forgot about it! I placed my order but could not find a place to enter the ecard number. After reaching out to customer support, the number ended up not working. We went back and forth over the next few days trying to resolve the issue. Come to find out, the system had been updated since I received the ecard. The issue was fixed and I was able to place my order.
That being said, my responses were addressed almost immediately each time by a very pleasant CSR (Lily). Once the issue was resolved, my order came the VERY NEXT DAY!! I am so impressed and feel valued! Thank you, WEBS (and Lily)!
24 oktober 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Pam,
Thank you for sharing your experience with us!
We’re so pleased to hear that Lily and our team were able to work with you to resolve the eGift card issue. It’s our goal to make sure every customer feels valued, and we’re delighted that we could address your concerns quickly and effectively.
We're thrilled to know your order arrived the very next day! If you ever need anything else, please don’t hesitate to reach out—we’re always here to help.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Webs is awesome
Webs is awesome.
I was looking for yarn that I thought I would need. I found a great supply from Webs, but then the designer said I could use some I had in stash. Trying to save money, I went to cancel my WEBs order, only to learn that it had already been shipped. The customer service representative told me how to return the package for a refund. No judgement, just nice pleasant helpfulness.
22 oktober 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Steph,
Thank you so much for sharing your experience with us!
We're glad to hear that our customer service team was able to assist you so quickly and pleasantly. It’s great to know we could make the process of returning your order smooth and hassle-free.
If you ever need anything else, don’t hesitate to reach out. We're always happy to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS has great customer service!
I couldn’t find what I thought would be the appropriate yarn for the hat that I wanted to make, so I contacted WEBS for help. They responded quickly and gave me recommendations about the yarn fibers and weight that would best work. In such a “hustle-bushel” world that we live in today, I really appreciate their help. Great customer service!
2 oktober 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Marilyn,
Thank you so much for your thoughtful feedback!
We're delighted to hear that our team was able to assist you in finding the right yarn for your project. We understand how busy life can be, so we're glad we could provide timely recommendations to make things a bit easier for you.
It's wonderful to know you appreciated our customer service, and we look forward to helping you with any future projects.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great Experience
Webs has been my go-to yarn store for years. They keep you up to date if a substitution is needed...this has only happened to me once in all the years I've ordered from them! Great yarn, great prices, great service!
27 september 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Terran,
Thank you so much for your kind words! We're thrilled to be your go-to yarn store and appreciate your loyalty over the years. It's great to hear that you're happy with our service and products. We look forward to continuing to serve you!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Clarifying German Short Rows--Excellent support
I bought the beautiful Merino wool and pattern at the WEBS online store. One section of the pattern (German short rows) was confusing. I contacted customer support and received a prompt response. The person who helped me, Emily, had lots of patience. With a few back and forth emails the directions became clear. This support makes me definitely want to continue buying the yarn and patterns from WEBS online store. Thank you.
24 september 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Devorah,
Thank you so much for your kind words!
We're thrilled to hear that Emily was able to assist you with the pattern and clarify the German short rows. Your satisfaction means a lot to us, and we truly appreciate your continued support.
We look forward to helping you with many more projects in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Phenomenal customer service
Your customer service at WEBS is phenomenal. I had a lengthy issue with UPS, delaying my order by several days. When you are waiting for yarn, that can be a long time! Not only did you send me a replacement but also called and followed up and even reached out to UPS to resolve the problem. Thank you so much! With everything being automated these days it was a delight to work with your company.
18 september 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Susan,
Thank you so much for your kind words!
We're thrilled to hear that our customer service team could assist you during the UPS delay. We know how important it is to receive your yarn in a timely manner, and we're glad we could help resolve the issue. It's wonderful to know that our personal touch made a difference for you.
If you ever need anything else, we're here and happy to help!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Customer service was outstanding
Customer service was outstanding. They contacted me about an issue and helped to resolve it.
22 augustus 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you so much for your kind words!
We’re glad to hear that you had a positive experience with our customer service team. We're always here to help, and it’s great to know we could assist in resolving the issue.
If you need anything else, don’t hesitate to reach out!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Good Experience
Staff was very efficient and website photos and availability are excellent and up to date.
19 augustus 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you so much for your wonderful feedback! We're absolutely thrilled to know that you enjoy our service and products!
If there's anything we can help you with, please let us know.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Webs used to be a great website for…
Webs used to be a great website for yarn, but they have lost the plot. It's great that they have frequent sales, but it means returning customers simply cannot order the yarn they want, when there is only one skein left in each colour.
20 augustus 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you for your feedback and for being a valued customer! I'm really sorry that the colors you were looking for weren't available in the quantity you wanted. Please be assured that we're putting in our best efforts with our suppliers and shipping team to restock your favorite yarns as quickly as we can!
We always strive to make our website super convenient for all our customers. To enhance your shopping experience even further, we've recently introduced a “Notify Me” option so you can get a heads-up when your favorite yarns are back in stock. If you have any other suggestions or feedback about our website, we would absolutely love to hear from you— please don’t hesitate to reach out!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I had a difficult problem for the WEBS…
I had a difficult problem for the WEBS staff - the belt broke on a wooden bobbin winder that had no identifying mark to indicate which company made it. I was kept up-to-date thru the couple of days before they could track down the brand but track it down they did. Polite, caring, diligent, dogged. Thank you WEBS staff!
15 augustus 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Beth,
Thank you so much for sharing your experience with us!
We're thrilled to hear that our team was able to track down the brand of your bobbin winder and get you the help you needed. We'll be sure to pass your kind words along to the team.
If you ever need anything else, don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I had an excellent experience with Sarah!
I had an excellent experience with Sarah with a question I had regarding a class. She was kind, professional and willing to investigate and find an answer quickly.
I also have had excellent experiences with many other staff and teachers at Webs. It truly is America’s Yarn Store- the very best!
30 juli 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Kathleen,
Thank you so much for your lovely feedback! It truly warms our hearts to know that you always have a wonderful experience with our company and teachers!
I'm absolutely delighted to hear that my colleague Sarah was able to assist you with your question about the class. We always strive to provide excellent service, and we are thrilled that you are happy with it! If you have any questions, please feel free to reach out to us anytime!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great yarn seller
My most recent order went on a transcontinental adventure thanks to the post office. When I called about my order, Danielle was interested and apologetic. She researched my order and advised me of its status. I eventually got the yarn. The order as always, was perfect. Thanks.
18 juli 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Liz,
Thank you so much for sharing your feedback about your experience with us.
I'm really sorry to hear there was an issue with the delivery of your package, but it's wonderful that Danielle was able to assist you and resolve it quickly. We're thrilled to hear that you like the order you received! If you have any other questions or concerns, please feel free to reach out to us. We're always happy to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Danielle and Liz were great
Danielle and Liz were great. Danielle alerted me to the fact that the mixed lots of the yarn I ordered were a bad visual match, and Liz canceled my order on the back end and entered a new one. When I mentioned that I needed the yarn asap, Liz put an expedited instruction on it so it would go out the same day. They understood all aspects of my issue and took it seriously. They handled it competently and even put in extra effort to make sure I received exactly what I wanted as soon as possible. I used to teach customer service - these ladies get an A+. Thanks!
23 juli 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Claudia,
Thank you so much for your kind words!
We're thrilled to hear that Danielle and Liz provided you with excellent service and took care of your order so efficiently. We strive to understand and address all aspects of our customer's needs, and it’s wonderful to know they made a positive impact. Your feedback means a lot to us, and we’re glad we could help you get the yarn you need quickly.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing us!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Amazing customer service
Amazing customer service. High quality products. Great prices. Endless variety of brands and products. Highly recommended!!!!!!
10 juli 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Elise,
We are delighted to receive your feedback. Your kind words truly make our day brighter!
We are so happy to hear that you are pleased with our customer service! Our aim is to offer top-notch products, competitive prices, and a wide range of brands and items, and we are thrilled that you appreciate it.
Thank you for your recommendation! If you require any further assistance or have any questions, please don't hesitate to contact us.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Fabulous proactive service
I’ve ordered many times from Webs. This time, when packing my order they noticed the skeins were different dye lots. They contacted me to let me know, and helped cancel the order so I could pick something else. It was great proactive service!
3 juli 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Claire,
Thank you for your kind words!
We're thrilled to hear about your positive experience with our service. Our team always strives to ensure you receive the best quality products, and we're glad we could assist with the dye lot issue and help you find an alternative.
We appreciate your continued support and look forward to serving you again in the future!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
So happy to get my skeins
So happy to get my skeins. Same dye lot even! So excited to finish my sweater!!
24 juni 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Laurie,
Thank you for your wonderful feedback!
We're delighted to hear that you received your skeins with the same dye lot. Happy knitting, and we can't wait to see your finished sweater!
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
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