Have shopped with Webs for several years and have always had good experiences. They have a good selection when it comes to yarn and accessories. What I struggled with was their new ordering sit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was an item missing from my order. I filled out the Customer Service form. The next day I had a response apologizing for the error and assuring me the missing item was on its way to my house. F... Toon meer
They were quick to answer my questions and help me out with a issue I had. They kept me up to date on how long it would take for them to respond due to high demand of emails they received. Would defin... Toon meer
WEBS has quality yarn and a wide variety. I have always been happy with what I have purchased until recently. I bought some sock yarn and the ball was full of knots which created several issues includ... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Contactgegevens
75 Service Center Road, 01060, Northampton, Verenigde Staten
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,4
Uitstekend
164 reviews
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Webs is a great yarn store
Webs is a great yarn store. We see bad shipping but not their fault. Quality yarns are available if wanted and good staff.
5 juni 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Lana,
Thank you for your feedback!
We're glad to hear that you enjoy shopping with us and appreciate the quality of our yarns and staff.
We apologize for any shipping issues you've experienced and are continuously working to improve this aspect of our service.
If you have any other questions or need assistance, please don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Disappointing Store
Webs was acquired by Love Crafts a few years ago, and ever since then, they have disappointed me frequently. Customer service has ranged from very unhelpful to completely clueless lately. The icing on the cake happened a couple of weeks ago when they apparently decided to stop carrying a yarn staple, Malabrigo Arroyo. For a store that occupies the URL "yarn.com" not to carry such a basic, well-loved yarn is ridiculous. Worse yet is that customer service didn't know about this change when I asked why I couldn't find it on the site. Getting clear information from them is a challenge. In addition, the number of colorways of yarns that they do carry has been steadily decreasing.
30 april 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Jennifer,
We appreciate you taking the time to share your feedback with us! I'm sorry for any inconvenience you may have encountered. Since LoveCrafts joined forces with us at WEBS, our dedication to serving customers like you has remained unwavering. Our aim is to continue providing the outstanding service and diverse selection that you have grown to appreciate.
Your feedback is incredibly valuable to us, and we always take our customers' preferences into account when expanding our product offerings. We understand the significance of stocking popular yarns such as Malabrigo Arroyo, and please rest assured that we are attentive to our customers' requests. We are committed to enhancing our services based on your feedback to ensure a better experience in the future.
We acknowledge that mistakes can occur, and we are committed to resolving them promptly and efficiently. I'm sorry to hear that your past interactions with us did not meet your expectations. Based on your feedback, I couldn't locate any information about your previous inquiries with us. If you have more feedback to share, please don't hesitate to contact us at customerservice@yarn.com. We are here to assist you in any way we can.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great customer service
Amazing service. I was looking to print a pattern I had received as a gift. It was not in my library. I explained the situation and the representative did not find it either. I was resigned to purchasing the pattern again. Shortly after speaking with the representative, I received an email from her with a copy of the PDF, which she had found after we had spoken. She certainly went beyond in getting this pattern for me. My experience with Customer Service at Webs is always the best. They always go beyond expectation to rectify any problem.
3 mei 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Kim,
Thank you so much for your kind feedback!
Going above and beyond to assist our customers is always our goal, and we're delighted we could help you obtain the pattern.
If you ever have any further questions or need assistance in the future, please let us know. We're here to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
The pattern clarification email was…
The pattern clarification email was super clear and easy to understand.
24 april 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Kelly,
We're delighted to hear that you found our pattern clarification email clear and easy to understand! Providing helpful and concise communication is important to us, and we're glad we could assist you effectively. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Professional, fast and helpful customer service
Besides the unexceptional range of quality products and best value sales, my experience with the customer service was wonderful. Their reply was fast, helpful and kind. I am super satisfied
4 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you so much for your kind words!
We're glad that you're satisfied with our range of quality products and value sales.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
Best wishes,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
A mistake quickly corrected
In filling a recent order, Webs accidentally sent me a skein of the wrong yarn. I notified Customer Service, and received the right yarn three days later. It was the excellent service I expected from Webs.
29 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
We are delighted to be in touch with you!
We apologize for any inconvenience the mix-up may have caused, but we are thrilled to have been able to resolve it for you promptly. Thank you so much for your understanding and cooperation!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Imagine you write to a store asking…
Imagine you write to a store asking about information they answer you within 24 hours and give you the answer you needed to find a pattern you were looking for. The point is they don’t have the pattern but they answered and told me where I could get it. I can’t remember any provider doing this in the long time. Of course, I will buy the yarn for them as I have many times over the years and I will look at Web first before I do anything else when it comes to knitting
2 april 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Bonnie,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with our customer service team and we're happy to hear you'll continue to consider us for your yarn purchases and knitting needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Emily made it good
Emily made it good. Webs is easy to find patterns and yarn and pay. However, downloading patterns is bad. Emily does this for me. I am able to download patterns from LoveCrafts, but not Webs. Please correct this.
26 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Mimi,
Thank you for bringing this to our attention.
We're glad to hear that Emily has been helpful in resolving any issues with downloading patterns.
Regarding your difficulty with downloading patterns, we apologize for any inconvenience this has caused. The technical team is working on resolving this issue.
In the meantime, if you encounter any further difficulties or need assistance with anything else, please don't hesitate to reach out to us. We're here to help!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Cancelling an order
After placing an order with Webs, I decided I didn't want the yarn that I ordered, so I contacted Webs with my request to cancel, and, in no time at all, I received an e-mail from Webs and the cancellation was completed. I appreciate Web's courtesy in solving their customers' needs. I HIGHLY recommend Webs for your knitting and crocheting, etc. needs. EXCELLENT A+ 5*****
15 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
Thank you for sharing your customer experience with us!
We are glad to hear that you are satisfied with our quick response to your inquiry, as ensuring your satisfaction is our priority. We understand that situations may change, so we are more than happy to help in any way we can.
Thank you for your kind words and recommendation!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
i was very delighted to find the same …
i was very delighted to find the same Sock pop yarn to finish my sock pattern. I was short since my pattern encompassed cables. Reasonable cost including shipping in comparison to Amazon. Customer service was efficient in taking care of my duplicate order. I look forward to ordering again for my knitting products in the future.
19 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Mae,
We are so happy to hear your feedback!
It's wonderful that you found the yarn you were searching for in our shop and that you are pleased with our prices! Your satisfaction means the world to us, and we're here to help with anything you might need.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I have been a Web's customer for years…
I have been a Web's customer for years but there was a serious quality issue with my latest order, Web's customer service took care of it very quickly. Thank You Web's!
12 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Deb,
I hope you're doing well! Your ongoing loyalty and support have been invaluable to us, and we truly appreciate it!
I'm thrilled to hear that my colleagues were able to help you resolve the issue you encountered. If you ever need assistance or have any questions, please don't hesitate to reach out. We're always happy to help!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great prices and quick resolutions to…
Great prices and quick resolutions to problems!
5 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Lil,
I trust you are enjoying a fantastic day!
We are delighted to receive your feedback! It's wonderful to learn that you are satisfied with both our prices and services. Your contentment is incredibly important to us!
Wishing you a fantastic day ahead!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Excellent customer service response
Due to some internet issues, I ended up placing an order and payment twice. I sent an email to cancel the second order and payment and in no time I received notification that a refund was processed and the order cancelled.
Very swift and efficient response, great to deal with!
9 maart 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Anita,
Thank you for your feedback!
We're glad to hear that our team was able to swiftly and efficiently process your request to cancel the duplicate order and issue a refund. Providing excellent customer service is our priority, and we're pleased to know that you had a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
You can tell a lot about a company by…
You can tell a lot about a company by what they do when things go wrong. The website was working intermittently and I was having problems placing an order. Customer Service picked up the phone call immediately and Elizabeth kindly and efficiently addressed the problem-- order made, email confirmation sent, all fine.
26 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Dear Jan,
Thank you for sharing your experience with us!
We truly appreciate your feedback and are pleased to hear that Elizabeth was able to assist you promptly and efficiently when you encountered issues with our website.
Providing excellent customer service, especially during challenging situations, is a priority for us, and we're glad we could resolve the problem quickly for you.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Staff is extremely helpful and friendly…
Staff is extremely helpful and friendly when I need assistance in person. Also, send timely emails to my questions with very helpful information. They are very honest in letting me know if they can/can't answer my questions with explanations, such as they have instruction books for adults only, none at this time for child beginning learners.
12 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
We truly appreciate your feedback - it means a lot to us!
I'm delighted to hear that you found our assistance helpful. Our goal is to provide you with all the information you need about our products in a clear and transparent manner.
If you have any questions or need further assistance, please don't hesitate to contact us.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Simply the kindest customer service
Simply the kindest customer service! My package got lost in the mail and the team quickly made it right. Thank you!
16 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Linda,
Thank you so much for your message!
I'm so sorry to hear about the inconvenience of your lost parcel, but I'm thrilled that my colleagues were able to resolve this for you. Your kind feedback brings a smile to our faces.
If you have any questions, please feel free to contact us. We're here to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Problem solved!
Had an issue with some yarn I ordered and not only did Liz listen to my complaint, she asked for details and then responded to my concern with compassion and offered a replacement skein for the trouble. Excellent customer service and excellent quality in yarn (a problem like the one I had is very, very rare). 10/10 shopping experience!
7 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Cadence,
We are delighted to hear from you!
We know that sometimes there may be questions that arise when working with yarn, but we are always here to listen to our customers and assist in any way we can. It's wonderful to hear that Liz was able to help you to your satisfaction.
Please feel free to reach out to us anytime you need assistance.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
They have a great selection of…
They have a great selection of everything and helpful staff who assist with any questions! I will always be ordering from them!
10 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello,
We're thrilled to be a part of your crafting adventure and appreciate you sharing your positive feedback with us!
We would love to assist you with any new orders you'd like to place.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS customer service
The WEBS customer service team was very prompt and helpful in responding to my question about my eGift card purchase. They even sent me a downloadable gift certificate.
7 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Amanda,
I'm so happy to learn about your positive experience with us!
We are delighted to offer gift cards to our wonderful customers and we strive to ensure they receive them in the most convenient manner.
Thank you for choosing us!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
The yarn smelled bad when I received…
The yarn smelled bad when I received it. Not sure why, I contacted support. Their answer was nonjudgmental, kind, and thorough. They had several recommendations. I opted for the set it out to air and if no improvement, return it.
When I checked it just now, it was odorless. I'm glad. I like Regia sock yarn and my son selected that color specifically. Now to get out the right needles.....
8 februari 2024
Review zonder uitnodiging
Antwoord van WEBS - America's Yarn Store
Hello Gail,
We appreciate you reaching out to us about the issue!
We always strive to ensure your satisfaction with your purchase and we are here to assist you. We apologize for the unpleasant smell of the yarn you received, which can sometimes happen due to its ability to retain odors. We were delighted to help resolve this matter, and we are pleased that the yarn is now odor-free. We hope you find the perfect needles and we are confident that your son will be thrilled to receive the item, especially since he chose the color.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
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