Yorkshire Tea Reviews 

Replied to my email very quickly, they understood my frustration and very kindly offered to replace my wasted tea bags😊

I emailed customer service regarding a box of tea bags where over a quarter of them were ripped so all the tea leaves were in the box.
I had an immediate response to say that they had received my email and within a hour I had a response from an advisor explaining why the problem may have occurred.
I was impressed by the speed of the response and by the detail given in their explanation.

Sent an email raising an issue with our teabags. Received a reply within the hour. Issues resolved. Great customer service.

YT has always been the standard in our house. Nothing has ever had the strength or flavour. However, two recent boxes have been dreadful - weak and tasteless. I've actually swapped to lidl gold, and it tastes better than YT. I contacted YT and got the standard 'we haven't changed anything'. But they clearly have and are just denying it.

POSTSCRIPT - The reply from YT below is just as lovely as I expected - their approach to customer service is excellent. But the tea has changed, regardless of their claims to the contrary. They usually offer to send a free box, but I dont actually want it.

Fantastic customer service. I found a faulty tea bag in my box and Yorkshire Tea wasted no time in sending me some complimentary bags. Thank you very much!

Prompt response

I have used the tea bags for years, I normally add 2 bags for better flavour but leave in the cup less. I also don’t use tap water and only mineral water and done this for the same time.
The tea tastes weak, and sour. The colour is off and tastes worse than Aldi gold.
This tea costs a lot and I will not buy it anymore. If you manage to find a small box on sale in Poundland or B& M compare the taste as there is a massive difference.

I am extremely dissatisfied with the tea

We’ve used Yorkshire Tea bags for many years and this is the first time the taste has differed. It tastes like a different tea, and not very nice. It’s a new box, stored exactly the same as always; prepared in the same way and we drink a lot of tea so it’s not kept long. The kettle is clean and the water always filtered. Something has definitely changed.

This used to be our favourite cup of tea, however the quality and taste has dropped. While some bags are OK, most are weak tasting. Looking at alternatives as Yorkshire tea is currently our least favourite now. This is the 2nd time reviewing this product, no improvement unfortunately.

Tea is much weaker than it used to be even if steeped for a really long time. Will be looking for another brand now after persevering for a while.

Bought one product that had a fault, when I contacted customer service they were extremely efficient in diagnosing the issue and reimbursed me with interest (in stock). All handled within 24hrs.

Speedy and positive response to a problem raised.

Very professional response and service , in a prompt time . The service backs up the great product !

I have been buying this tea for a long while because it was strong.
At first I thought I had bad batches of tea because it tasted so weak. Now I know the tea has just grown to be poor quality.I have to leave the tea bag in and barely use milk.
I agree with the other reviews. I will be trying another brand. If the company thinks consumers won't notice, they are wrong. They are taking the tea and the pee.

I have had to give up caffeinated tea for a bit so decided to try YT Decaf. After 5 minutes brew it was terrific. A strong malty taste and barely distinguishable from the usual YT. Full marks!

We have been using YT bags from Costco ( 600 bags ) for 10 yrs since returning from the USA ( we always stocked up on the boxed variety when on trips back home and never noticed a difference in the taste or weakness !
We Seriously thought it was us until I read the reviews!
We have not finished the last bag and bought a new 600 bag this week which I will be returning !
We have tried brewing for longer than suggested and it’s still weak and taste less ! Really disappointed and we will have to find an alternative as something is really of with what was my husband favourite Tea !

Love Yorkshire always have best tea you can buy in my opinion wouldn’t drink anything else

just started using a new box said to wife they have changed to tea it does not taste the same and there is now a smell that puts you off drinking it looked up online to see they have changed the tea bag itself when something is good god only knows why they change it will give the box away and buy another make

Tastes like poor dishwater ! You wouldn’t know you were drinking tea at all . I bought your tea by mistake hoping that it had improved from last time but sadly ‘no’. PG Tips again next time at least it tastes like tea

I usually buy 80 tea bags but this time bought 160 as they were on offer. Unfortunately the tea bags in this box are not like the ones I have had before. I like strong tea but this is nothing like it. It is not the same as I am used to and I can't get a strong mug of tea with the same amount of water.