Yorkshire Tea Reviews 

Today I emailed Taylors regarding my Yorkshire tea, when I opened my box most of the bags were perforated .
They emailed me straight back and have said they will send me a new box out. I received a lovely email explaining what had happened. They are very efficient.

We’ve been drinking regular Yorkshire Tea for years but have noticed the tea has become weak, insipid and flavourless. I found a box from last year that was the full strength tea I recognise. What has happened?

Instance response from the team upon sending an email, solution promptly resolved.

This company is so professional ,
Customer services quick to respond with any questions about their products,
And a bonus is that you get a great cup of tea or coffee,
Best tea and coffee out there by far 👍

No longer a ‘proper brew’!

Used to love Yorkshire Tea, always our ‘go to’ brand. It used to brew a lovely strong cuppa regardless of whether it was Decaf or ‘normal’. And the cups used to stain very readily. Our latest box is very poor, brews a weak cuppa and leaves the cups spotless and free from stains.

Yet another case of shrinkflation I’m sure with Taylors reducing the amount of tea in the bags I suspect.

I won’t be buying again.

Great customer service from Bronte. And great tea from the company!! Thanks

Had a small problem with their tea bags to which i brought to their attension.
They responded within a day with an apology and explanation,also replaced the product...great customer service from a great company.😊
Credit where it's due in this day and age.

Whatever you have done stop it and go back to what ypu were doing. You were UK's best tea and world known. Why change the strength, depth, taste and colour to such a degree that your tea is like a supermarket brand. I am so disappointed and upset by this. My tea is so bad right now. Please, please sort it out immediately. We all miss the greatest tea.

I contacted Yorkshire Tea by telephone regarding a complaint about unsealed tea bags. The customer service was excellent. The lady was polite and understanding. She dealt with my complaint quickly and responded by email as promised with a perfect resolution on the same day. Thank you

We had a issue with teabags not being sealed fully. This was reported and we sent the batch number over and this could pinpoint the machine and production date and time this happened and hopefully would not happen again. We don't expect things like this to happen but even machines have a off day and just glad it's running OK now. A replacement box teabags was sent out straight away. Keep up the good work.

I posted a review a week ago to the effect that YT was no longer our ‘go to’ brand as the tea no longer had the strength and depth of flavour we enjoyed and that we were seeking a replacement brand. After an exchange with YT Customer Services, and reassurances that the tasting profile of YT had not been changed we had a further taste-off with a replacement box. I’m pleased to say that the taste/depth of flavour was as we recalled. We may have previously purchased a ‘bad batch’. We appreciate YT’s responsive customer service. We will remain a regular purchaser.

Yorkshire tea tastes completly diffirent, weak bitter and tasteless. What's happened?

Contacted customer service due to tears inbtea bags. Contacted back same day and issue resolved. Excellent customer service.

We had an issue with the teabags we had bought & when I got in touch the problem was swiftly addressed. Thank you

I had a problem with a box to tea bags (first ever fault with Yorkshire tea). The company responded within a day and offered an explanation, an apology and a replacement. Very good service.

A problem with the sealing of the tea bags quickly sorted by a very swift response from Bronte Hollingsworth along with first class replacement tea bags,
Thank you.

Best tea in the world. I never leave home without a few tea bags!

emailed to let them know my box of teabags weren’t properly perforated, and within an hour, I’d received a response with an explanation and a new box posted out to my house!

Thanks Bronte and the Taylor team x

YT has been our go to tea for many years but recently we've noticed that the taste has changed. It's very weak. So much so that I was sure my wife had bought a different brand. It tastes like Tetley, and that's NOT a compliment. I have seen replies from YT stating batches of tea are different which I understand, but if they can't source consistent tasting tea, they shouldn't be selling it.

I recently purchased a box of Yorkshire Tea Decaf teabags. Unfortunately there several with damaged 'bags'. I contacted customer services and received an immediate acknowledgement and a personal response within 24 hours. I have now received a replacement box within a week. Thank you Bronte, excellent customer service.

Yorkshire tea really do appreciate their customers, replied to my problem and not only explained how it happened but also reassured me they will promptly fix it asap, I always appreciate a response when things go wrong or annoy us & they acted swiftly 10/10