ZenithpropertymanagementReviews 

This company is incompetent. Carpark's gate has been broken for months, lifts are frequently broken every now and then. Nothing's fixed! They always needed a second reminder from tenants before sending out the readings like more than a week later. They even tried to blame me for not including my apt number when requesting, trying to cover up that they have overlooked.

We need to purchasae extra fob and Alex Clarke helped with all the arrangment. The process is quick and pleasant, Alex is very polite in every communication!

I had a query regarding service charges and Jacqueline Brown was very helpful and polite. She helped me with my concern very swiftly.

Earlier this year, there was a mix-up in Zenith's records for correspondence resulting in what initially was an unpleasant experience for us, and this was subsequently cleared up. Kudos to the Management for being fair, and we subsequently noticed a marked improvement in services from the Zenith team.

Recently, in my writing to a general nameless email account with a query I had, I did not expect to encounter such personal and excellent service from Alex Clarke. Alex not only replied my email promptly, he did so with clear explanations on the next steps I needed to take. He was very helpful and pleasant in our email exchanges and with his guidance, I managed to make my payment for the service charge from overseas on time. Appreciate you Alex, thank you!

Alex is very professional. I have login issues with my account. I sent my request by email and I got very quick response and helpful advice. Thanks so much!

Had a query that Alex Clarke dealt with quickly and efficiently. Cheers.

My request regarding platform registration was handled with remarkable efficiency by Alex Clarke. His prompt attention and great support ensured a positive and seamless experience from start to finish. Thanks Alex!

Thank God that there are still people who do not hesitate to help others and I would like to say with respect that Mr. Chris Tipler is one of these people. Some time ago, I was issued a fine by mistake, and by contacting Mr. Chris Tipler and stating the reason for the mistake, I asked him for help to follow up to correct this mistake. Fortunately, this mistake was resolved by his action and I am very grateful for his help!
Merry Christmas and God bless you dear Chris Tipler

Charlotte was amazing! Helped me resolve my issue quickly and effectively.

Zenith are a new management company for our building following a RTM takeover. They are a total contrast to the previous abysmal managing agent ( EMS ). James and Leah have been exceptionally helpful along with our new property manager Alma. My dealings today by email with Alex and Jac have been pleasant and efficient. Impressed so far and would highly recommend, especially if you are thinking of doing RTM.

I needed my fob reprogrammed urgently and Chris has been so helpful. He was very professional and provided me with a quick solution. He sorted the issue and posted a new fob straight away. Thank you once again.

I had a good experience with Alex who helped with regards to my service charge payments and understanding my bill. Exceptional customer service

I am impressed by the service provided by Alex Clarke. The response is quick and positive and I love the follow-up action taken.

I recently dealt with Alex Clarke of Zenith Management over an electricity meter reading. Although he made an initial mistake, he very promptly corrected it, and apologised, and then followed this up a check that everything had been resolved to my satisfaction. Very impressive customer service.

Alex Clarke - Friendly and polite response after I asked for a meter reading. Also followed up to check I had received the email which was appreciated.

Contacted Zenith over a work related matter via email - got a reply within minutes and told that the email had been forwarded to the correct department. Received email from Legal Department within minutes and within 48 hours the issue had been resolved - excellent communication and a big thank you to Mathew Petit for going above and beyond.

I recently had the pleasure of interacting with Alex over the phone, and I must express my satisfaction with the level of service I received. Alex went above and beyond to assist me in chasing up an awaited response. His professionalism and commitment to ensuring a positive customer experience was truly commendable.

"I recently had the misfortune of losing my key Fob for my apartment managed by Zenith Management Ltd. However, the experience turned out to be surprisingly positive thanks to the swift and efficient assistance of Mr. Chris Tipler, the Property Support Advisor. In less than two days, I received a replacement Fob, resolving my issue seamlessly. I am extremely impressed and grateful for the high level of service and attention to detail demonstrated by Mr. Tipler. His help not only solved my immediate problem but also reinforced my confidence in the management's commitment to resident satisfaction. Highly recommend their services!"

I lived at Lowry Wharf for two years. The guys at the concierge were brilliant. Always a friendly voice and super helpful if anything went wrong. Going to miss chatting with Martin when collecting a parcel!