Zerolifestyle Reviews 

I ordered a Luna smartwatch; the screen wasn't responding to touch after a few hours of receiving the product. I registered a complaint. They said one of our agents will contact you for the details. I shared all the details (including photos and videos), but their agent won't bother contacting me. I called them multiple times because their agent wasn't calling, but they refused to help. In short, their customer service is the worst, and their products are shit. My brotherly advice to all of you is “Just do NOT buy any of their products.”

Subject: Formal Complaint Regarding False Claim, Damaged Product & Unjustified Delay in Replacement

Dear Customer Support Team, Zero Lifestyle,

I am extremely disappointed to learn from your recent email that, instead of addressing my genuine complaint regarding a damaged product received, Zero Lifestyle has now made an allegation that the returned product had scratches. I strongly reject this claim as factually incorrect, misleading and completely contrary to the evidence available.

The product was reported as “DAMAGED RECEIVED” within just five minutes of delivery. A proper video was immediately recorded as evidence and shared with the courier representative as well as through your designated WhatsApp communication channels at the same time. The product was subsequently returned through TCS on 4 August 2026, in the same condition in which it was received, without any scratches or additional damage, and with documentary evidence supporting the entire process.

I would like to ask a very simple question: what possible benefit would a customer have in deliberately scratching a product that had already been received in a damaged condition and was being returned immediately for replacement? The allegation therefore makes no logical or factual sense.

I strongly object to this false and unsubstantiated statement by Zero Lifestyle. If the company maintains this allegation, I request that you provide concrete photographic/video evidence establishing that the alleged scratches were present when the product was returned. Otherwise, such a statement amounts to an unjustified attempt to shift responsibility onto the customer.

More concerning is the fact that more than 21 days have now passed since I returned the product on 4 August 2026, yet I am still waiting for its replacement. This delay, coupled with an allegation that is contradicted by the evidence, has caused considerable frustration and reflects very poorly on the customer service standards of Zero Lifestyle.

I have preserved and can produce multiple pieces of documentary, photographic and video evidence establishing the actual condition of the product at the time of receipt, the immediate reporting of the damage, the communications made with your representatives, and the condition in which the product was returned. I am attaching some of these evidences with this email and can provide at least ten additional pieces of supporting evidence, if required.

I therefore request that Zero Lifestyle:

Immediately withdraw and rectify the incorrect allegation regarding scratches on the returned product.

Process and dispatch my replacement without any further delay.

Provide a clear written explanation for the 21+ day delay in resolving this matter.

Confirm in writing the current status and expected dispatch date of my replacement.

Please treat this email as a formal complaint and notice of my objection to the manner in which this matter has been handled. If the issue is not resolved promptly and fairly, I reserve my right to approach the relevant consumer protection and complaint-resolution authorities and pursue the matter through the appropriate legal forum, supported by the complete documentary and video evidence available with me.

I sincerely hope Zero Lifestyle will choose to resolve this matter professionally rather than prolonging an issue that could have been resolved simply and fairly in the first place.

I look forward to your immediate response and resolution.

Order ID:Z-200441_1
Product: Halo Pro Headphones
Product IS:2415950000089

#ZeroLifestyle #fraud Advertising par laakho kharch karty lekin defective items bhej k customers khraab kar rahy .. khrab products bhejty orr phrr return mai badtameezi karty orr 20 din mai bhe wapis nahi ai....
#ConsumerProtection
#consumercourtpakistan
#consumertech
#consumercourtpunjab

Biggest thief in Pakistan is NOT Nawaz Sharif it's Daniyal Naeem CEO of zero lifestyle watches selling fraudulent watches . He's looting the residents of Pakistan people with their hard earned money . His customers service advisors are still in school and yet they don't know how to deal with customers . Please do not invest in Zero lifestyle . If you have relatives living in uk but apple, Google or Samsung the brand that is known worldwide . Chor Daniyal Naeem . Repent for your actions

I ordered a Watch from Zero before 3 to 4 days but it’s now eight days I still didn’t receive my watch they are not picking up calls

I ordered a watch 6 days before my brother’s birthday they didn’t delivered it yet such a bad service

My experience with Zero Lifestyle has been an absolute nightmare. I purchased a smartwatch that arrived on July 21, but right out of the box, none of the sensors worked. Following their instructions, I shipped the defective piece back for warranty on July 22.
​They promised a turnaround time of 10 to 15 days. On August 4, my warranty claim was officially approved, and I was assured the watch would be dispatched within 48 hours. Instead, after weeks of unacceptable delays, I finally received the watch back on August 21—only to find that the exact same sensor issue persists. Nothing was fixed or replaced; they simply sent the defective piece back as-is after wasting a full month of my time.
​This is a complete lack of quality control and zero respect for customer service. Selling faulty products and giving empty promises on warranty claims is unacceptable. Do not waste your hard-earned money here if you expect working products or reliable after-sales support!

Do NOT waste your hard-earned money on Zero Lifestyle. I bought their "Visionary" smartwatch, and within just a few days, the watch software completely corrupted and rendered the device useless. It is nothing more than a cheap, overpriced paperweight.

When I reached out to their customer service, I was met with complete dishonesty and bluffing. They keep giving customers the runaround with empty promises like, "Our technical team will call you back." They never call. Their support team is purely designed to stall you until you give up.

Zero Lifestyle is a classic case of all flash and no substance. They spend massive amounts of money on aggressive, fake marketing to trick people into buying substandard, low-quality junk. The products are drastically overpriced for the terrible quality you actually receive, and the post-purchase customer service is non-existent.

Avoid Zero Lifestyle at all costs! Save your money and buy from a reputable brand that actually respects its customers and stands behind its products instead of selling broken electronics wrapped in fancy advertising

Zero, your marketing is everywhere, influencers, actors, campaigns, but where is the customer service?

I ordered earbuds on 9 August. Today is 18 August. Seven days of silence, no response on WhatsApp, and then suddenly a dispatch message.

Marketing gets you customers; customer service keeps them. If you can’t respect someone after taking their money, what exactly are all those campaigns promoting?

Don’t humiliate your customers, and in the process, don’t make the influencers and actors representing your brand look foolish either.

Your real brand isn’t your advertising. It’s how you treat the customer after they pay.

Honest Feedback

I recently purchased two earbuds from Zero Lifestyle — Wave Pro and Rover Pro — and honestly, my experience has been very disappointing.

Wave Pro is somewhat better, but it still has a serious issue: the audio keeps lagging and cutting out repeatedly while listening to music. It becomes really frustrating, especially when you're trying to enjoy music.

As for the Rover Pro, I’m extremely disappointed with its sound quality. Personally, I found it to be one of the worst earbuds I’ve purchased in this price range. The marketing and presentation of the product are impressive, but the actual audio quality simply does not match the expectations created by the marketing.

I genuinely feel that instead of spending so much on marketing, the company should focus more on sound quality, connectivity and overall product performance.

I bought these products expecting good quality, but unfortunately, I regret ordering the Rover Pro. This is my honest feedback as a customer, and I hope Zero Lifestyle takes it seriously and improves the actual product quality rather than focusing mainly on marketing.

Very disappointing experience with Zero Lifestyle. I placed Order Z-2053184 on August 4th, and despite using the exact same shipping address as my cousin, who also placed an order on the same day, his parcel has already been delivered while mine is still missing.

What makes the situation even more frustrating is the customer support. I have contacted their WhatsApp support bot several times and tried to get assistance, but the bot simply refuses to connect me with a real human agent. There seems to be no proper way to speak directly with someone who can actually check the status of my order and resolve the issue.

I understand that delivery delays can happen, but the lack of proper customer support makes the experience much worse. Customers should not have to repeatedly deal with an automated bot when there is an unresolved delivery issue.

I hope Zero Lifestyle improves its customer service and provides a proper way for customers to speak with a human representative. Until then, based on my experience, I cannot recommend their service.

I received my order today, and honestly, I don’t like the watch at all. It looks very cheap and gives a very local vibe. A few days ago, I ordered a watch from Daraz at half the price, and its quality was much better than this one. The original price of this watch is above 20,000, so I really don’t understand how it can be priced that high. I don’t think anyone would buy a watch with this kind of quality at the full price.

Bought a pair of snaps, worked fine for a couple of days then the left bud stoped charging, tried reaching complaint center but these guys are even worse than govt dept, just strolling time and asking for same details again n again... First the bots, second a live agent that comes and leave a message and then fu-cks off without receiving a reply.... really frustrating, total waste of money...and the product quality is just okay not even A+ more like B-
Smh worst purchase ever...

I'm really not satisfied with the quality of this product. I just received it today, and it looks like the case hinge isn't opening properly. Whenever I try to open it, it makes a cracking/breaking noise, which is very concerning.

Given all the UGC marketing and positive claims around this product, I expected much better quality. This has been a very disappointing first impression.

40 days ago, i dispatched earbuds for the repair. Neither did company returned them back to me nor they are telling me what's the status of earbuds. They just vanished. Worst of all is that, they don't care what the heck are you telling, they just ignore you. I complained 8-9 times, not a single time they responded me back. Worst customer care ever. Total Fraud.

I ordered the Evo Z Buds from Zero Lifestyle and received them on 10th July. The very next day, 11th July, I filed a complaint because one earbud was working while the other was completely dead.
The first nightmare was dealing with their so-called AI support on WhatsApp. I wasted an entire day trying to explain a simple issue because it kept asking the same questions over and over again, claiming my submission was incomplete. I repeatedly provided everything they asked for: the earbuds, warranty card, charging cable, retail box, inner packaging, promotional flyer, and even the shipment details attached to the package. Despite submitting everything multiple times, the AI continued insisting that something was missing.
I eventually called their customer support, and they confirmed that my documentation was complete and told me to send the product back. I dispatched it on 13th July, and it was delivered to them on 17th July.
From that day until now, I’ve been stuck in an endless loop of excuses. Every time I called to ask about the status, I was given the same robotic response: “Your complaint is in progress.” No updates, no transparency, nothing.
Then, last Friday, after repeatedly following up, I was finally told that the issue was “just a software problem,” that they had updated the software, and now they needed my address to send the same earbuds back to me.
That is completely unacceptable.
Your own replacement policy clearly states that if a defective product is reported within 7 days of delivery, the customer is entitled to a brand-new replacement. I reported the fault within 24 hours of receiving the product. So how can you now expect me to accept the same defective unit after keeping it for weeks? I refused to provide my address because I am not willing to accept a repaired product when your own policy promises a replacement.
Now you’ve stopped providing meaningful updates altogether. You’re refusing to escalate the matter to higher management, refusing to issue a replacement, refusing to process a refund, and leaving me completely in the dark.
This has been one of the worst customer service experiences I’ve ever had. It’s not about the 3,000–4,000 PKR I spent. It’s about the sheer amount of time I’ve wasted, the constant runaround, the broken promises, and the complete lack of professionalism.
A company is judged not by how it sells its products, but by how it treats its customers when something goes wrong. Zero Lifestyle has failed miserably on every front.
Please read this before making your next purchase from Zero Lifestyle.

Worst Experience with Zero Lifestyle – Poor Customer Support & Defective Product

8 June 2026 ko maine Zero Lifestyle se Qube Smartwatch order ki thi. Delivery time par ho gayi aur box open karne par sab kuch theek lag raha tha. Lekin jab watch on ki to time bilkul ghalat show ho raha tha. Maine socha ke smart watch hai, app se connect karunga to time automatically theek ho jayega.

Lekin jab maine Zero Lifestyle ki official app se watch connect karne ki koshish ki, to watch connect hi nahi ho rahi thi. Yani smart watch ki sab se basic feature hi kaam nahi kar rahi thi.

Us ke baad maine Zero Lifestyle se har possible tareeqe se contact kiya:

Email
WhatsApp
Phone Calls
Facebook comments

Kaafi struggle ke baad unhon ne meri complaint notice ki aur mujh se video mangi. Video dekhne ke baad unhon ne kaha ke issue serious hai aur watch ko unke office return kar dein. Unhon ne return address diya:

2nd Floor, Fayyaz Centre, Shahrah-e-Faisal, SMCHS, Karachi

Maine TCS ke through apne kharche ke baghair watch return kar di.

Return receive hone ke baad (23 June 2026) mujhe unka message aaya ke process mein 10 working days lagenge. Maine wait kiya.

Lekin us ke baad asli problem shuru hui.

Har kuch din baad fake promises aur calls aati rahi:

"Sir, aap ka kaam chal raha hai."
"Developer team issue solve kar rahi hai."
"Issue bohat serious hai."
"Humein mazeed 15 din chahiye."
"Bas 10 din aur de dein."

Maine kai dafa call karke follow-up kiya. Jab main naraz hua to maine khud replacement ka suggestion diya. Tab ja kar unhon ne kaha ke agar repair na hui to replacement bhej denge.

Maine itna wait kar liya tha, is liye aur bhi wait kar liya.

Aaj, 20 July 2026 ko watch wapas receive hui.

Hairat ki baat ye hai ke unhon ne wahi same watch, bilkul usi issue ke saath mujhe wapas bhej di. Na watch app se connect hoti hai aur na hi problem solve hui.

Ab jab main contact karta hoon to koi response nahi deta. Sirf automated bot messages receive hote hain.

Mere paise bhi waste ho gaye aur itna time bhi zaya hua.

Mujhe ek bohat bara sabak mila hai:
Kabhi bhi sirf ads ya promotional videos dekh kar kisi product par trust nahi karna chahiye.

Meri nazar mein Zero Lifestyle ka customer support aur after-sales service bohat disappointing hai. Is experience ke baad main kisi ko bhi unse product buy karne ki recommendation nahi karunga.

Worst experience with Zero Lifestyle.

Subject: Formal Complaint Regarding Repeated Cancellation of My Order

Dear Zero Lifestyle Customer Support,

I am extremely disappointed with the service I have received regarding my order.

My order has been cancelled three times without any prior notification or explanation. Each time I contacted your helpline, I was assured that my order would be dispatched soon. However, despite these repeated assurances, the order was cancelled again without informing me.

This has caused significant inconvenience and has wasted my time. Such repeated cancellations without customer consent or proper communication are unacceptable.

I request that you:

Explain the reason behind the repeated cancellations.
Confirm whether my order can be dispatched immediately.
If the product is unavailable, provide a clear explanation instead of making repeated false assurances.
Take appropriate measures to ensure that other customers do not face the same issue.
My all order numbers are mentioned for correspondence Z-1968881, Z-1946623 and Z-1933047.
I expect a prompt response and a satisfactory resolution. If this issue is not resolved, I will be compelled to escalate the matter through the relevant consumer protection channels.

Don’t buy from them as they have absolutely poor after-sales service. My son bought an Orbit 2 smart watch, and he lost its charging cable. They refused to provide us with a replacement on payment and refused to provide the cable specs. They bluntly asked us to buy from the local market, but without the cable specs, how can we do that?

I would like to rate even worse. As i was a genuine customer if them and every single earbuds i purchased from them turned out to be defective. I was recommending people to buy from them. So now i eill ask my surround and also posting this review to asking you to be alert and buy inly if you are really damn want to waste your money.

Order Z-593384
11998rps
Email: k2455552@g
I have ordered two quantum in both of them are flagship and highend products.
As you know china imported copies and very bad experience
Make sure dany technology linked dont buy……..