Zerolifestyle Reviews 

I am extremely disappointed with my experience ordering from your company. Your customer service is rubbish, completely zero like your name implies. I ordered AirPods twice using my own information, and neither order was delivered, even after I contacted customer support before placing the second order. However, when a Pakistani friend placed the same order using his information, it was delivered within four days. This raises serious concerns about possible discrimination based on my African-sounding name, which is deeply troubling.

Additionally, the Ignite smartwatch ordered for me is completely unusable. It cannot be paired with my phone because it lacks Bluetooth, a basic feature. Without this, the watch is useless since even the time can’t be set manually.

To make matters worse, your WhatsApp support only offers preset replies that don’t address my issues, and I haven’t been able to reach a real person for help.

This entire experience has been frustrating, and I feel let down as a customer.

It's a bad watch rear sensor dial. I've complained to you twice about it, but he said it's a protective layer and that you should remove it. I asked why I should remove it because there are so many scratches. How he claims that it has scratches during dispatching—I'm sad that four or five scratches are okay—but this is a lot of scratches, which means someone used it. He said that if you return it, we'll just remove the protective layer and give you your watch back. I don't recommend buying from this side because my experience was so awful and nothing is being done about it.

I ordered a Ninja watch from Zero Lifestyle, and it got damaged due to water exposure. I sent the watch back to them for repairs, but they claimed the damage was not covered under warranty, saying it was caused by water. When I called their customer service, I spoke different agents who all told me the watch is not waterproof but water-resistant.

However, their website clearly mentions that the watch is water-proof, which is misleading. Despite showing them this information, they refuse to acknowledge it. Every time I call, they say they will connect me to someone who can help, but that never happens. Now, they are asking me to pay for the repairs, even though the watch is still under its one-year warranty.

I have purchased from Zero Lifestyle multiple times before, including 2–3 watches and 5–6 AirPods, all of which are working fine. But this experience has shown me that they do not value their customers. I have called them many times, yet they are not willing to resolve the issue.

This has been a very frustrating experience, and I’m extremely disappointed with their customer service and false advertising. I do not recommend purchasing from Zero Lifestyle unless you want to deal with unreliable support and misleading claims.

Zero Lifestyle has the worst service ever. I bought the Zero Atom Pro Buds and they had issues from day one. I sent them back three times, but the problem was never fixed. On the third return, they even scratched them—and then claimed they didn’t do it. Now they’re refusing to take them back. Apparently, if I ever want my faulty buds again, I just need to email them and they'll kindly return my broken product. Absolutely pathetic service.

I am writing to share my disappointing experience with Zero Lifestyle. Despite paying the full amount, I received a faulty product not once, but twice. The customer service team and managers have been unresponsive and unhelpful, failing to take responsibility for their mistakes.

After two months of daily calls and emails, I have yet to receive a positive response. My requests for a callback from Mr. Daniyal Naeem have been ignored. The company's lack of accountability and poor customer service have left me extremely dissatisfied.

I strongly advise potential customers to exercise caution and avoid wasting their time and money on Zero Lifestyle.

Order Number: #Z-404451_1
Ticket #189289
Created on Fri, 25 Oct, 2024