Zerolifestyle Reviews 

Order #3164850. First-time customer. Received a DOA unit. Their social media team is actively deleting comments to hide the defect. I have video proof of the hardware failure. If this isn't resolved, I'm heading to the Consumer Court.

Very bad experience with Zero Lifestyle.

I ordered 3 times. First 2 orders were cancelled. On the 3rd order, I ordered 2 watches but received only 1. The second watch worth PKR 5,500 was missing. I gave them all proof, including parcel opening video, but they did not solve the issue quickly.

Their customer support is very poor. One support lady even ended the call while I was explaining my issue. They said I sent many messages, but I was only following up because no one was replying properly.

After 1 week, I finally received the missing watch. But on the same day, I called support and they told me my case was still under investigation. Then after only 2 hours, the watch was delivered. This clearly shows a big communication gap inside the company.

After that, they called me and asked me to remove my review instead of improving their service.

Very unprofessional, badly managed company. I do not recommend ordering from Zero Lifestyle.

Zero Lifestyle se watch lene ka soch rahe ho? Sochna bhi mat.

13 Feb ko maine Terrafit watch li thi.

15 Feb ko pehli dafa screen pe lines aa gayin, maine foran complaint submit kar di. Kuch der baad lines khud hi gayab ho gayin. Jab unki call aayi to maine bataya, unhon ne bola shayad software issue tha, ab update ho gaya hoga.

Lekin 17 Feb ko phir wohi lines wapas aa gayin. Phir dobara complaint ki, emails bhejein… kaafi din baad bola gaya ke product humein bhej dein.

25 Feb ko unko product receive ho gaya. Phir bola gaya ke 6 March tak repair ho ke wapas mil jayega. Theek hai, wait kiya.

Lekin 10 March tak bhi kuch nahi hua. Phir maine bola ke replace kar dein, kyun ke na parts available hain aur na koi clear timeline de rahe ho. Pehle to seedha mana kar diya ke aap 7 days policy mein nahi aate.

Phir maine unko apni emails aur proof bheja ke maine 7 days ke andar complaint ki thi… uske baad bhi delay hota raha, aur finally

16 March ko replacement approve ki.

Ab situation yeh hai ke replacement approve hone ke baad bhi dispatch nahi ho raha, aur ab bola ja raha hai ke Eid ke baad mile ga.

Product se zyada issue inki support ne bana diya hai. Roz follow up karna, 24 24 ghante response ka wait karna, har dafa naya banda, nayi baat… bas delay pe delay.

Yeh share is liye kar raha hoon taake agar koi lene ka soch raha hai to pehle yeh soch le ke agar issue aa gaya to khoob zaleel krty hain yai log.

Aur jab TCS pe watch bhej raha tha to wahan bhi banda keh raha tha ke inki roz ki multiple returns aati hain… ab aap khud samajh lo.

Really, they are the biggest thieves because their headphones are not charging completely anymore & it's been 1 month. I messaged to them, but no reply.

ADDITIONAL GROUNDS & DOCUMENTAR EVIDENCE
(Based on Daraz & ZERO’s Own Published Terms)
A. Evidence from Daraz Pakistan – Return & Refund Policy
1. Authenticity Guarantee (Daraz Mall)
“All Daraz Mall products are 100% authentic and backed by a 2x Money Back Guarantee.”
📌 Violation:
The delivered earbuds had no visible ZERO branding, faded color, and did not match official images—clearly violating Daraz’s own authenticity guarant

3. Defective Product Policy
“If an item is defective, damaged, or not functioning as described, the customer may return it for a full refund within the return period.”
📌 Violation:
ENC feature non-functional, distorted call quality → product unfit for purpose
Annexure-C
4. Refund Processing Commitment
“Refund requests are reviewed after inspection and resolved within the stated timeline.”
📌 Violation:
Refund was declined without inspection, evidence, or human review—only automated replies were sent.
Annexure-D:
B. Evidence from ZERO / Zero Lifestyle Product Description
5. Product Condition Representation
“Brand New | Original Product | Premium Build Quality”
“Exact product as shown in images.”
📌 Violation:
Delivered earbuds were faded, appeared used, and did not match images shown on Daraz or ZERO’s official website.
Annexure-E:

•Recived product images

6. Branding Representation
“ZERO branding clearly visible on product and packaging.” (as shown in official images)
📌 Violation:
No clear “ZERO” branding visible on earbuds—raising serious authenticity concerns.
Annexure

C. Evidence of Unfair Practice & Illegal Deduction
7. 14-Day Return Assurance
“Return requests must be raised within 14 days from delivery.”
📌 Violation:
Return was raised within time, yet the matter dragged on for over one month, defeating Daraz’s own promise.

8. Illegal Partial Refund
“If the product is returned unused and without customer fault, a full refund shall be issued.”
📌 Violation:
Product was unused, returned twice, yet PKR 1,200 was unlawfully deducted without justification.
Annexure-

Refund transaction screenshot showing PKR 3,000 refund against PKR 4,200 payment.
D. Settlement Offer (Proof of Good Faith)

9. Reasonable Settlement Ignored
The complainant offered to accept PKR 2,500 as settlement despite paying PKR 4,200.
📌 Legal Impact:
Refusal of reasonable settlement proves malafide intention and unfair trade practice.
Annexure-

Chat/email screenshots showing settlement proposal to Daraz/ZERO.

LEGAL INFERENCE (Very Important for Court)
If the product were genuine, new, and as advertised, no loss should have occurred.
Forcing the consumer to keep a defective, faded, and misrepresented product violates:
Section 2(e), 2(g), 12 & 13 of Punjab Consumer Protection Act, 2005
Sale of Goods Act, 1930
Actions show systematic exploitation, not an isolated mistake.

I purchased vibe earbud. After some time the volume of right earbud slowed down.

Wasted my money on a shitty watch. Trust me when I say this, don't bother with this brand. It's obvious that all their money is going on advertising and "Zero" budget on product itself. At least their brand name is accurate Zero Life Style xD

Zero Lifestyle is one of the worst companies in Pakistan and is openly looting customers.
The worst thing about this company is its customer support — honestly, the worst I have ever experienced in my life.

They send defective products, and on top of that, it has been more than 10 days since I requested a replacement. Instead of resolving the issue, they keep giving robotic responses on Facebook Messenger, and there is no response at all on WhatsApp.

They are even deleting our comments, whereas they should be focusing on solving customer problems.

I strongly recommend everyone to be very careful before buying anything from them, otherwise you will be extremely frustrated.

Worst management and worst customer support.

Don't buy anything from them they are selling fake products i bought earbuds of 5000pkr which claim that they will last t 70h with case and now they are not even getting 10h backup kindly don't buy by watching cheap so called influencers reviews they are not using them just marketing them

Snap Buds are useless — one earbud dead, battery dies in an hour, and the range is terrible. I asked for a return and got a “repair” email instead. The whole experience feels scam-like and not worth the money.

Having a good product is meaningless when the service behind it is pathetic but in my experience with Zero Lifestyle(zerolifestyle.co), even the product itself wasn’t reliable.

From what I observed, both the quality and the customer service fell far below expectations. And in today’s market, even a strong product cannot survive with poor service such brands become vulnerable and easily overtaken by smarter competitors.
speeding lot on advertising but cant improve client services :) Nice
Wish Zero Life team Best Of Luck

My concern was addressed by client service guy MR abdul Wahab really appreciate his efforts to close this ,
Just for ref zero team need people like these to lead and manage client it’s not the case as they have replaced the device but they should have some process inline to address the client on time and understanding their concern .
Appreciate MR Abdul Wahab effort and follow up along with great patience .

Iam very disappointed from zero like name zero and work zero after 3 day my order stuck and payment already paid scndly wrong order number given from zero life this my first and last chance

I ordered Metallic White Display Earbuds from Zero Lifestyle for PKR 9,999, but when I received my parcel, it contained Black earbuds instead. The quality was very poor and definitely not worth the price I paid

Zero Lifestyle Review for Metallic White Display EarbudsMetallic White Display EarbudsI tried to contact their chat support, but I didn’t receive any proper response — only irrelevant automated replies.
Overall, I’m very disappointed with their product and customer service. I do not recommend Zero Lifestyle based on this experience.

Biggest thief in Pakistan is NOT Nawaz Sharif it's Daniyal Naeem CEO of zero lifestyle watches selling fraudulent watches . He's looting the residents of Pakistan people with their hard earned money . His customers service advisors are still in school and yet they don't know how to deal with customers . Please do not invest in Zero lifestyle . If you have relatives living in uk but apple, Google or Samsung the brand that is known worldwide . Chor Daniyal Naeem . Repent for your actions

@zerolifestyleofficial — This is probably one of the most disappointing experiences we’ve ever had with a brand that claims to care about its customers.

We purchased the Gravity-Z earbuds from Zero Lifestyle on 19th August, as a birthday gift for my husband. We didn’t even open the box until the end of September, when we finally celebrated his birthday. To our shock, the right earbud was completely dead, while only the left one worked.

We immediately reached out to the Zero team to file a complaint — and instead of offering proper support or understanding, we were asked to physically go to their “specialty branch” to discard the product. When we went there (and yes, we even have pictures), the shop was closed.

Now, to make things worse, the brand is not even ready to replace the product. They want to repair it instead — but that makes absolutely no sense. The product was defective straight out of the box, and we only discovered it when opening it for the first time. If a product arrives faulty, it should be replaced immediately, not repaired. That’s basic customer service!

Why should customers waste their time, fuel, and energy running from one shop to another for a faulty product they received in good faith? This entire experience has been frustrating, inconvenient, and truly disappointing.

It’s honestly embarrassing that a brand like Zero Lifestyle puts its customers through this. If this is how they handle genuine claims, we are never recommending Zero Lifestyle to anyone.

We always support local brands, but after this experience, we’re genuinely disheartened. We expected professionalism and accountability — but instead, we got ignored, inconvenienced, and disrespected.

I bought Storm Headphones last month, but their mic doesn’t work properly. I had purchased them specifically for meetings, but honestly, they turned out to be really poor. I thought they would be good, but there’s so much noise in the mic that the other person can’t hear my voice clearly. The speakers are fine, but I’m not at all satisfied with the mic. I am not satisfied with your product; it has been a total waste of my budget. The product was tested first before launching it in the market, so that people’s money wouldn’t be wasted.

I’ve purchased two smartwatches from Zero Lifestyle so far, and honestly, the watches themselves are excellent. One of them I’ve been using daily for over two years, and it’s still going strong. The only issue I’ve faced is with the charger and charging port — the charger tends to disconnect very easily, which makes charging a bit difficult at times.

I am extremely disappointed with Zero Lifestyle (Dany Technologies). I placed my order Legacy Smartwatch almost one month ago, but till now I have neither received my parcel nor any proper refund.

Every time I contact customer support, I am told “your parcel is being re-attempted” or “tracking ID will be shared soon”, but nothing actually happens. They even closed my complaint ticket without resolving the issue.

This shows a lack of professionalism and accountability. I strongly advise others to be very careful before ordering from this company. Their customer service is poor, and there seems to be no check and balance system in place.

I didn’t get the earbuds or the refund. Stay away from Zero website — they’ll trap you. I called just 20 minutes after placing the order to cancel it, but they said, ‘No sir, it’ll take 2 days to ready, then tracking ID will be generated,then we will dispatch and when it arrives at your place, just reject it from doorstep ’lol
Such nonsense bullshit only to hold the money longer. In Pakistan no other website does this, you can cancel anytime before tracking ID is issued. They added the tracking ID after 3 days even though I immediately called and messaged to cancel.
I have all the proof unable to attach here

I ordered two Luna smart watches. Out of parcel I just received one. They were supposed to send two watches but this was clear negligence of their team that they send just one watch in parcel. And I paid total amount of 10,000 cash on delivery. When I tried to approach them on email or complained them on call, they are asking again n again to have high patience in yourself. Almost 20 days have been passed, and there is no serious response from them. I truely condemned zero life style. Seriously think before purchasing anything from there.