Zusi Limited Reviews 

Great service throughout until you go to leave.
Shame as would have gone back for a quote at renewal but not after the struggle to transfer. Were told that the handsets would not be required back and all of a sudden, contracts quoted and handsets required back or payment in lieu. Shame they don't all tell you the same things

David and Chris , have been Proffessional , consistent and patient in dealing with my VoIP phone and mobile phone contracts .
Customer service has been superb , I lost my Sim without it no I was snookered so they swiftly replaced the next day and made sure I was back up and running . I really couldn’t have hoped for better .

I do look forward to dealing with them more as my business grows and really like that they are a local Company very approachable for a technophobe like me .

Much appreciated chaps carry on the good work :)

this is a long story but i will try to keep it brief , we have been with Zusi for 4 and a half years after the 3rd year we was asked to take out a further 3 years at the same price supplying 2 new phone and a new hub
let me tell you , the new phones arrived with no power adaptors no dongles and no new hub , i have had to carry on using the old phones until 1 week ago but carry on paying for the new phones but not only that the bill has gone through the roof from the agreed £83-00 per month to £180-00 + we tried and tried to get the missing parts supplied , i think some adaptors arrived a couple of months ago but no dongles or hub
i have now moved to a new supplier For £93-00 per month with all new equipment , when changing over we have to port the numbers of which the new supplier requested from Zusi and they even held this up by refusing to port the numbers demanding we pay over £2300-00 in settlement this is illegal so we got offcom to get involved and the problem was soon solved , i think it's zusi who owe us to be honest
i don't usually write reviews , but this has been the most horrendous experience
so please take my advise steer clear you have beeen warned

Abby at Zusi is always extremely accommodating and a pleasure to deal with in general!

I am a new starter, and have been having issues with my company phone.

The support and quick response over the last week from Abby has been 10/10!

She tried to come up with every scenario that could be wrong with the phone and went above and beyond.

Chris booth from Zusi made transferring our contracts effortless. I will definitely be giving Zusi an opportunity on my other energy and phone contracts. Absolutely great service thanks

I cannot praise the professionalism of Sean Wright enough. We are in the process of upgrading our mobile phones and landlines. 10/10 for patience in answering every question in an efficient and speedy manner.
I would recommend Zusi to any business and look forward to future business with Zusi.
Well Done!!!

Having recently come out of contract with both our mobile phones and electricity suppliers, I cannot praise the services of Zusi enough, especially Chris Booth and David Mcauley. Our switch to new providers has been professional and smooth throughout. Would highly recommend.

Having switched our Parish phones from our previous provider to Zusi in July, the cost to Parishioners is now a THIRD of the cost of our previous provider. Even better, we've been plagued by O2 for months, but Abby from Zusi Customer Service has fought tirelessly on our behalf, taken away all my stress, and sorted it all out. Thank you, Abby! This company is highly recommended.

Great service, prompt and efficient, they know what they are doing! I can sit back and trust them to take care of it..

Thanks for making this easy!

Will definitely recommend

This company, in particular Vikki in their sales team has chosen to deliberately SPAM our company over the last four weeks sending completely unsolicited emails. These emails are personally addressed and make us feel pressured to reply, although we have never heard of this company, we actually feel violated, that they have compromised our data security.

They insist on sending us overly familiar emails referring to the content from the previous completely unsolicited email!

Calling their office just now, "Vikki" doesn't even work there, someone called Lee is now holding her direct mobile number. Lee said that he gained our information from a marketing campaign, I do not believe that this is/was the case. The fact that we are being emailed from someone who no longer works there, and has not for a while, tells me that they are nothing but spamming bast@rds!!!

In my opinion, this is definitely a company to avoid if there method of promotion in 2023 is SPAM!

Fabulous service in our new lines for the shop. Chris made it all simple and clear. Many thanks

-5*s
Appalling customer service, rather than resolving an issue the staff member was extremely rude and raising their voice to constantly over talk me, unhelpful, unwilling and literally astonishingly rude, personal negative issues should stay at home and not be transpired towards a customer

Chris offered a great cost effective option, which is working great, and saving us over £100+VAT per month over our previous suppliers. Would recommend

Can’t praise the service from Zusi enough, they listened to my needs and came up with the perfect solution whilst saving me money and not being pushy. Chris Booth was great to deal with, would highly recommend.

Was a little nervous about changing telecoms provider after several bad experiences in the past. However, these guys do exactly what they say they are going to do and are there every step of the way to make sure everything runs smoothly. Including long after the new system has been installed. Also, love the way the new system works, so 5stars all round!

I have dealt with Zusi over the last 5 Years and have found them to be efficient, effective and customer focused. Everyone I have spoken to has been friendly and helpful and I have always had call backs or emails in response to any queries or issues raised. They genuinely want to support their customers from start to finish, something you don't see often these days!

I had a problem with Vodafone.They owed me a
re-embursment of £719 pounds since early March .
I was about to take the company to court.
My neighbour said he would ask a company with which he dealt and was confident of their integrity to look into the matter .
He asked a person he Knew a lady called Vikki and apparently your sales manager ,she contacted Vodafone on my behalf in a very professional manner
and after a delay on Vodafone behalf managed to secure a refund of £690 which will be deposited in to my account on Monday 7th June.
I am aware that it represents 96% of the debt but a more than happy to accept that and call it a day ,I want nothing more to do with Vodafone and in fact have no wish to speak to them again or recommend to any one who has dealings with them and to be extremely careful
their lack of competence and integrity just beggars belief.
Please convey my sincere gratitude to Vikki for all her help .Barry Proctor

We are a new business customer to Zusi, we had FTTP installed. They were the only company to deliver after three years trying to get get connected! We recently had a fault on the line. We emailed the team at zusi and the problem was fixed within 24hours. Great for business, let them deal with issues and open reach, so you can get on with running your business!

Excellent service and support. Quick and efficient. Very happy with Zusi. They always assist with our company phones :)